Solved Random BSOD when gaming

jambokaos87

New member
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17
Hello,

Experiencing random BSODs (2 so far now, completely at random) when gaming.

Tried uploading the dmp files using the DM Log Collector in the forums but it doesn't appear to save them to my Desktop? The command prompt seems to run OK and has no errors. Any ideas?

The 2 dmp files are definitely there, as I can view them in BlueScreenViewer.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Scan 3XS
OS
Windows 7 Ultimate x64
CPU
i5 760 (OC'd to 4GHz)
Motherboard
ASUS P557N Deluxe
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
GTX 970
Sound Card
Creative Sound Blaster X-Fi Fatality Championship Edition
Monitor(s) Displays
24" Samsung
Hard Drives
1TB Sata 6gbps
120GB Crucial SSD
PSU
Corsair 650w
Case
antec 300
Cooling
2 x 120mm Case fans
Anybody???
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Scan 3XS
OS
Windows 7 Ultimate x64
CPU
i5 760 (OC'd to 4GHz)
Motherboard
ASUS P557N Deluxe
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
GTX 970
Sound Card
Creative Sound Blaster X-Fi Fatality Championship Edition
Monitor(s) Displays
24" Samsung
Hard Drives
1TB Sata 6gbps
120GB Crucial SSD
PSU
Corsair 650w
Case
antec 300
Cooling
2 x 120mm Case fans

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
My problem is the DM Log Collector says it has saved the zip file to my desktop but there's no files on my desktop
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Scan 3XS
OS
Windows 7 Ultimate x64
CPU
i5 760 (OC'd to 4GHz)
Motherboard
ASUS P557N Deluxe
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
GTX 970
Sound Card
Creative Sound Blaster X-Fi Fatality Championship Edition
Monitor(s) Displays
24" Samsung
Hard Drives
1TB Sata 6gbps
120GB Crucial SSD
PSU
Corsair 650w
Case
antec 300
Cooling
2 x 120mm Case fans
When you downloaded it, where did you put it and where did you run it from? That's where it should be. It will probably be SF_Computer Name_Date Or computer name_Date.zip
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I downloaded the App to my desktop, and ran it from there. Searched and found them now in the Windows Search... Says it is on my desktop but it isn't there... Strange lol... I've attached the Zip file now.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Scan 3XS
OS
Windows 7 Ultimate x64
CPU
i5 760 (OC'd to 4GHz)
Motherboard
ASUS P557N Deluxe
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
GTX 970
Sound Card
Creative Sound Blaster X-Fi Fatality Championship Edition
Monitor(s) Displays
24" Samsung
Hard Drives
1TB Sata 6gbps
120GB Crucial SSD
PSU
Corsair 650w
Case
antec 300
Cooling
2 x 120mm Case fans
OK, you have 2 dump files. They both say the same thing:

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck C5, {200000001, 2, 0, fffff800035ff9cc}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** [COLOR=red]ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )
Followup: Pool_corruption
 
BUGCHECK_STR:  0xC5_2
CURRENT_IRQL:  2
FAULTING_IP: 
nt!ExDeferredFreePool+100
fffff800`035f69cc 4c8b02          mov     r8,qword ptr [rdx]
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  [COLOR=red]PrecisionX_x64[/COLOR]

Both are blaming your Graphics driver and both are listing Precision X as the process which was running at the time. Basically, it looks like you have a corrupted driver. It may or may not be those listed, but since they are listed twice, lets try them first.

First, Please uninstall Precision X. Next I would like you to reinstall the Graphics driver, but I would like you to follow this tutorial to do it, and only install the Graphics Driver and PhysX. http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html If you can do without Precision X for a while please do so. If you have no problems, we will install it later. That way if you start having problems, we would know that there is a good chance it is Precision X.

Also, if you are Overclocking anything, please set everything to default levels. I am not opposed to overclocking, but while trying to get you stable, it just confuses the process and makes it difficult to impossible to do.

After that Please, open an elevated command prompt ( click start, type cmd in the search box, right click on the cmd entry and select run as administrator) in the black box that opens, copy/paste sfc /scannow. If you decide to type it, notice the space between the sfc and the /. It is a system file checker which will scan your system files and attempt to correct any missing or corrupt files. What we want are the results to say windows found no integrity violations. If it says files were found but could not be repaired, close the box, reboot and run it again, after opening the administrative command prompt. You may have to reboot and run it three times for it to repair all system files. If it can't repair them after 3 reboots, let us know.

Let me know how it goes after that.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
I also wanted to let you know that you are getting a whole lot of errors from FM.exe, which I believe is Football Manager. Do you have that installed?
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Football Manager was the game I was playing when the BSODs occured. Thanks very much for your advice I will try these steps and get back to you :)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Scan 3XS
OS
Windows 7 Ultimate x64
CPU
i5 760 (OC'd to 4GHz)
Motherboard
ASUS P557N Deluxe
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
GTX 970
Sound Card
Creative Sound Blaster X-Fi Fatality Championship Edition
Monitor(s) Displays
24" Samsung
Hard Drives
1TB Sata 6gbps
120GB Crucial SSD
PSU
Corsair 650w
Case
antec 300
Cooling
2 x 120mm Case fans
No problem and no hurry. Just let me know, but Football Manager must have had over a dozen or so errors before I quit checking, over this whole month. But, you only had 2 dump files. So, it would seem it is causing you quite a problem, and not all of them end up as a BSOD.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
Tried your steps and so far no BSOD after 2 1/2 weeks. I've installed the latest nVidia drivers and EVGA Precision and so far so good. Thanks very much for your help.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Scan 3XS
OS
Windows 7 Ultimate x64
CPU
i5 760 (OC'd to 4GHz)
Motherboard
ASUS P557N Deluxe
Memory
8GB Corsair XMS DDR3
Graphics Card(s)
GTX 970
Sound Card
Creative Sound Blaster X-Fi Fatality Championship Edition
Monitor(s) Displays
24" Samsung
Hard Drives
1TB Sata 6gbps
120GB Crucial SSD
PSU
Corsair 650w
Case
antec 300
Cooling
2 x 120mm Case fans
You are more than welcome. I am happy your problems appear to be resolved. If you have any more problems, just let us know. Thank you for being so easy to work with.
 

My Computers

System One System Two

  • Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    ALWAYS UNDER CONSTRUCTION
    OS
    Windows 11 Pro
    CPU
    Ryzen 9 5900X
    Motherboard
    Asus X570 Crosshair Viii Hero
    Memory
    32GB G Skill DDR4-3600
    Graphics Card(s)
    EVGA RTX 3080 FTW 3 Ultra
    Sound Card
    On Board/Sennheiser PC37X Headset
    Monitor(s) Displays
    3 X Asus 27"
    Screen Resolution
    2560x1440
    Hard Drives
    2 X 1 TB NVME drives
    PSU
    EVGA 850
    Case
    Phanteks Eclipse P400A
    Cooling
    EVGA 280 AIO
    Keyboard
    Logitech G510s/ Logitech G13
    Mouse
    Logitech G502
    Internet Speed
    24/1
    Antivirus
    ESET/MBAM Pro/SAS Pro
    Browser
    Chrome/ Firefox/ Edge
  • Computer type
    Laptop
    System Manufacturer/Model Number
    Dell 16 Plus
    OS
    Windows 11 Pro
    CPU
    Intel Ultra 9 288V
    Memory
    32 GB LPDDR5X 8533
    Monitor(s) Displays
    16" Mini-LED HDR600 Touch 90 Hz
    Screen Resolution
    2560X1600
    Hard Drives
    1 TB NVME
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