Random BSOD when idling

Buckalou · Oct 22, 2020

I've had several BSOD recently, they tend to occur when my computer is idling or about to go into sleep/hibernate mode. I'm not sure if this is just a one off thing or if I should be concerned so posting on here for any assistance diagnosing/troubleshooting the cause. I've ran chkdsk via command, sfc/scannow and memory diagnostic test which all came back negative for problems. Thanks for taking a look!

Snick · Oct 22, 2020

Hi Buckalou,

Run WhoCrashed for a report on what is crashing your system.

How it works: WhoCrashed - YouTube

WhoCrashed, automatic crash ... - Resplendence Software

Snick

Buckalou · Oct 23, 2020

Snick said:
Hi Buckalou,

Run WhoCrashed for a report on what is crashing your system.

How it works: WhoCrashed - YouTube

WhoCrashed, automatic crash ... - Resplendence Software

Snick

Hey Snick thanks for the quick response, this program is great! I ran it and this is what came up for the last few BSOD:

On Thu 10/22/2020 1:06:26 AM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\102220-35880-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70180)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8006B30A10, 0xFFFFF80000B9A3D8, 0xFFFFFA800D94C8B0)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

Any thoughts?

Snick · Oct 23, 2020

Not a BSOD expert. I had a BSOD a couple times, WhoCrashed indicated it was Malwarebytes.
@MrPepka (see if he responds) or Axe0 are a few that I can think of. Axe0 said PM works the @ and username doesn't. You can try Private Message, (PM and see if you get a responds).

Is your attached zip from Sevenforums DM Log Collector from the BSOD Posting Instructions?

ntoskrnl.exe DRIVER_POWER_STATE_FAILURE is pretty common.
You can also try BlueScreenView, by Nir Sofer, Nirsoft, you drag and drop the dumps, right click the entry in the top pane & have 3 different choices that opens your browser.

Good place to start.
Have you added any new programs or hardware?
Are all you drivers up to date?
Computer Management > Device Manager > click on the > on each entry and check for :warn: If you double click the entry, if that device is working properly you should see
"This device is working properly."
&
On the tab Driver, update driver.

axe0 · Oct 24, 2020

Can you upload a new zip from the log collector (BSOD Posting Instructions), the uploaded ones are from 2015/2016.

Buckalou · Oct 25, 2020

axe0 said:
Can you upload a new zip from the log collector (BSOD Posting Instructions), the uploaded ones are from 2015/2016.

Thanks for pointing this out axe0 that's weird it only pulled from 2015/2016. I've reattached the zip file, this should show recent ones.

axe0 · Oct 26, 2020

The drivers from your network adapter appears to be dated, it was trying to make an unsupported request whilst processing an IRP.

I am not sure which network adapter it is, because the logs are incomplete. Normally this driver belongs to a Ralink USB adapter, but I'm not 100% sure.

If you have a USB network adapter, check its vendor for driver updates. Otherwise check HP for network driver updates.

Code:

Irp is active with 4 stacks 2 is current (= 0xfffffa8011b07c08)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8011b07b10
ThreadListEntry.Blink = fffffa8011b07b10
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8011b07b68
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff8000388abc0
Tail.Overlay.ListEntry.Blink = fffff8000388abc0
Tail.Overlay.CurrentStackLocation = fffffa8011b07c08
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0  0 fffffa80096c2050 00000000 00000000-00000000    
	       \Driver\netr28x
			Args: 00015400 00000000 00000005 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8009179040 00000000 fffff80003927210-fffffa801177b8b0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa801177b8b0    

			Args: 00000000 00000000 00000000 00000000

0: kd> lmvm netr28x
Browse full module list
start             end                 module name
fffff880`04e34000 fffff880`04fbd000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: netr28x.sys
    Image name: netr28x.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug 11 05:14:23 2011 (4E43490F)
    CheckSum:         0018D463
    ImageSize:        00189000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Buckalou · Oct 26, 2020

axe0 said:

The drivers from your network adapter appears to be dated, it was trying to make an unsupported request whilst processing an IRP.

I am not sure which network adapter it is, because the logs are incomplete. Normally this driver belongs to a Ralink USB adapter, but I'm not 100% sure.

If you have a USB network adapter, check its vendor for driver updates. Otherwise check HP for network driver updates.

Code:

Irp is active with 4 stacks 2 is current (= 0xfffffa8011b07c08)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8011b07b10
ThreadListEntry.Blink = fffffa8011b07b10
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8011b07b68
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffff8000388abc0
Tail.Overlay.ListEntry.Blink = fffff8000388abc0
Tail.Overlay.CurrentStackLocation = fffffa8011b07c08
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0  0 fffffa80096c2050 00000000 00000000-00000000    
	       \Driver\netr28x
			Args: 00015400 00000000 00000005 00000003
 [IRP_MJ_POWER(16), IRP_MN_SET_POWER(2)]
            0 e1 fffffa8009179040 00000000 fffff80003927210-fffffa801177b8b0 Success Error Cancel pending
	       \Driver\vwifibus	nt!PopSystemIrpCompletion
			Args: 00015400 00000000 00000005 00000003
 [N/A(0), N/A(0)]
            0  0 00000000 00000000 00000000-fffffa801177b8b0    

			Args: 00000000 00000000 00000000 00000000

0: kd> lmvm netr28x
Browse full module list
start             end                 module name
fffff880`04e34000 fffff880`04fbd000   netr28x  T (no symbols)           
    Loaded symbol image file: netr28x.sys
    Image path: netr28x.sys
    Image name: netr28x.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Aug 11 05:14:23 2011 (4E43490F)
    CheckSum:         0018D463
    ImageSize:        00189000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Information from resource tables:

Interesting! I don't have any USB adapter, are you referring to my WiFi adapter? That is through Ralink.

Buckalou · Oct 26, 2020

Also axe0 I'm wondering if I get a USB WiFi adapter, disable the current WiFi network adapter that seems to be having the issue, could that resolve this? I've been thinking about doing that for quite some time now since I'm having some other issues as well.

axe0 · Oct 27, 2020

I would first try to update the WiFi network drivers from HP.

Buckalou · Oct 27, 2020

axe0 said:
I would first try to update the WiFi network drivers from HP.

When you say update from HP, how do I do that? I see a tool called HP Support Assistant. Can I check for and install updated drivers through that?

axe0 · Oct 27, 2020

I normally do not recommend using a program for that. While it does appear quite tempting to automate this and make things easier, this is something you want to do manually. If there's a problem in a program like that, it affects the stability of your pc.

The highly recommended method is
- Go to the support page for your laptop
- Download the latest drivers from the support page
- Run the installer
- Reboot after the install process is finished.

I normally provide a link you can use to go to the support page, but I cannot find any. If you also fail to find the right page, then I would suggest using HP Support Assistant to (re)install the network drivers.

Buckalou · Oct 27, 2020

axe0 said:
I normally do not recommend using a program for that. While it does appear quite tempting to automate this and make things easier, this is something you want to do manually. If there's a problem in a program like that, it affects the stability of your laptop.

The highly recommended method is
- Go to the support page for your laptop
- Download the latest drivers from the support page
- Run the installer
- Reboot after the install process is finished.

I normally provide a link you can use to go to the support page, but I cannot find any. If you also fail to find the right page, then I would suggest using HP Support Assistant to (re)install the network drivers.

Ok so I was able to go to HP and I found my model of my desktop PC and found the main support page, I then went to driver-network section and then I found Ralink Wireless Network Controller Driver Update. Screenshot attached, does this look like the right name and driver?

axe0 · Oct 28, 2020

If you are at the support page then the newest Ralink network drivers are the drivers you want.

Buckalou · Oct 28, 2020

axe0 said:
If you are at the support page then the newest Ralink network drivers are the drivers you want.

That's the only driver that comes up under network drivers on the support page, it looks to be more up to date than what I'm currently on. Should I go ahead and use that to install?

axe0 · Oct 28, 2020

Yes, go ahead and download & install that driver.

Buckalou · Oct 29, 2020

axe0 said:
Yes, go ahead and download & install that driver.

Driver updated and installed via HP installer, thanks so much for the help and I'll let you know if the issue persists.

axe0 · Nov 2, 2020

Please do let me know how it goes.

Buckalou · Nov 3, 2020

axe0 said:
Please do let me know how it goes.

Unfortunately had a BSOD yesterday

still have the same log error:

On Mon 11/2/2020 6:12:36 PM your computer crashed or a problem was reported
crash dump file: C:\Windows\Minidump\110320-39312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70180)
Bugcheck code: 0x9F (0x3, 0xFFFFFA8006B03060, 0xFFFFF80000B9A3D8, 0xFFFFFA800DA2FA40)
Error: DRIVER_POWER_STATE_FAILURE
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state. A device object has been blocking an IRP for too long a time.
This is likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.

axe0 · Nov 3, 2020

Could you upload a new zip file, I'd like to see if the driver update had any effect.

Random BSOD when idling

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