Random BSOD whether idling or under load.

ethanb

New member
Local time
4:17 AM
Messages
6
Edited: Random BSOD whether idling or under load.

Issue started yesterday (3/11/15) morning. No software had been installed/updated, nor any hardware added/removed. I have ran all the normal hardware diagnostics and they have passed. It is a Dell Latitude Laptop. Dumps are attached..
Thank you in advance.
UPDATED: new DM Log attached
 
Last edited:

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 6430u
OS
Windows 7 Pro 64-Bit SP1
CPU
Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz
Motherboard
Dell Inc. 0V4GYG
Memory
8.0 Gig
Graphics Card(s)
Dell Inc. 0V4GYG
Hard Drives
Dell Inc. 0V4GYG
The logs you have uploaded are missing important information we need to analyse your problem. Run the DM log collector again until it has completed and upload the unedited logs it creates.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
Updated with new logs
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 6430u
OS
Windows 7 Pro 64-Bit SP1
CPU
Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz
Motherboard
Dell Inc. 0V4GYG
Memory
8.0 Gig
Graphics Card(s)
Dell Inc. 0V4GYG
Hard Drives
Dell Inc. 0V4GYG
Your Intel Graphics driver has been flagged in all four of your dumps. It could probably do with updating.

Code:
fffff880`0afff038  fffff880`04c31713Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
[COLOR=Red][B]*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys[/B][/COLOR]
 igdkmd64+0x1e6713

0: kd> lmvm igdkmd64
start             end                 module name
fffff880`04a4b000 fffff880`04dfe000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=Red][B]Thu Oct 23 12:01:59 2014[/B][/COLOR] (5448E027)
    CheckSum:         0039C82C
    ImageSize:        003B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

:ar: Check for an updated version here. Test and report back.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
I updated the graphics driver. I am still bsod'ing. Any other recommendations?
Attached are the new logs.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 6430u
OS
Windows 7 Pro 64-Bit SP1
CPU
Intel(R) Core(TM) i7-3667U CPU @ 2.00GHz
Motherboard
Dell Inc. 0V4GYG
Memory
8.0 Gig
Graphics Card(s)
Dell Inc. 0V4GYG
Hard Drives
Dell Inc. 0V4GYG
It's still the Intel graphics driver causing the problem, looking at the dumps the driver is still dated the same.

Code:
3: kd> lmvm igdkmd64
start             end                 module name
fffff880`04a01000 fffff880`04db4000   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        [COLOR=Red][B]Thu Oct 23 12:01:59 2014[/B][/COLOR] (5448E027)
    CheckSum:         0039C82C
    ImageSize:        003B3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Do you have switchable graphics on the laptop or is it just the Intel graphics?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
W7 Pro x64 SP1 | W10 Pro IP x64 | W8.1 Pro x64 VM | Linux Mint VM
CPU
i7-4790k @ 4GHz (4.4GHz Boost)
Motherboard
ASUS Sabertooth Z87 (BIOS Rev 2004)
Memory
16GB DDR3 Kingston HyperX Fury @ 1600MHz CL 9-9-9-27
Graphics Card(s)
EVGA GTX 980 Classified
Sound Card
Realtek Onboard
Monitor(s) Displays
Samsung S27D390
Screen Resolution
1920 x 1080
Hard Drives
240GB Intel 520 Series SSD |
Samsung 850 EVO 120GB SSD |
2TB WD Caviar Black |
2TB WD Caviar Black |
2TB WD Caviar Green
PSU
Corsair HX850-80 Gold Modular
Case
Cooler Master Silencio 650
Cooling
Corsair H80i w/2 x Corsair SP120 | 2 x 120mm Noctua NF-S12B
Keyboard
Microsoft Sidewinder X4
Mouse
Gigabyte M6900 optical
Internet Speed
152mb
Antivirus
F-Secure
Browser
Firefox 38.0
Other Info
Backup Rig: Win 7 Pro 64-bit | AMD A10-5800k | ASUS F2A85-V Pro | 8GB Samsung DDR3 @1600MHz | 120GB Toshiba SDD | 2TB Seagate HDD | Cooler Master Silencio 550
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