Random BSOD while using Chrome

[mugna69]

Hi, my lenovo L540 laptop made several BSOD randomly (often using Chrome)
Can someone help me?
Thanks!


Firma problema:
Nome evento problema: BlueScreen
Versione SO: 6.1.7601.2.1.0.256.48
ID impostazioni locali: 1040

Ulteriori informazioni sul problema:
BCCode: 7a
BCP1: C046BE18
BCP2: C000000E
BCP3: B319D8C0
BCP4: 8D7C3F40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

 

[YoYo155]

Welcome to SF mugna69 .

I'm seeing possible HDD failure, let's test the drive.

   Warning

The Following Method Should NOT Be Performed On An SSD!

Testing the HDD:

1. Perform a Disk Check | Disk Check- Scroll down to OPTION TWO of the tutorial and use the /R switch in the CHKDSK command | chkdsk C: /R.
2. Then Post the Disk Check results following | This Tutorial.
3. Once back in Windows, download Crystal Disk Info and post a screenshot (multiple shots if you have more than one drive).
4. Download SeaTools for DOS if you don't want to use a CD to test the HDD you can use YUMI – Multiboot USB Creator to create a bootable USB (instructions are found at the bottom of both pages).
5. If SeaTools for DOS is unable to recognize your HDD:
6. Visit HDDdiag and follow the instructions | Or follow the instructions below.

If SeaTools For DOS does not recognize the drive;
Boot into the BIOS using the *Fx key.
Look for an entry called SATA Mode (or something similar), it should be set to IDE / AHCI.
It's probably set to AHCI which is why SeaTools doesn't recognize them in the DOS environment.
Set it to IDE then save and exit usually by pressing the F10 key.
Now boot into SeaTools and it should detect the drives.
Start the Long Test and let it run.
Upon completion don't try to boot into Windows as it will only result in a BSOD, go back into the BIOS
and change the SATA setting back to what it was in the first place.

• *Popular BIOS access keys.

Re-seat the sata and power.

Let us know the results.

 

[mugna69]

Hi,
these are the results.. i don't see anything wrong..

View attachment 331920

Any Idea?
Thanks!

 

[mugna69]

In the event viewer (system tab) i see a frequent error:

Il driver ha rilevato un errore del controller su \Device\Ide\IdePort1.
id event=11

- <System>
<Provider Name="atapi" />
<EventID Qualifiers="49156">11</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-09-04T09:11:58.638362900Z" />
<EventRecordID>84501</EventRecordID>
<Channel>System</Channel>

Any idea?

 

[YoYo155]

Hmm, what did SeaTools had to say?
Please try the long test.

 

[mugna69]

Hi,
SEATools short test: PASSED and long test: PASSED.

I'don't know what can cause this problem. It makes me angry.
As I said before.. event viewer gives me an atapi error a lot of times in a day.

\Device\Ide\IdePort1 controller error

what is it? Can it be caused by the motherboard?

 

[YoYo155]

Yes it may, please try a different SATA header and / or cable .

 

[mugna69]

Hi, my pc is a laptop. i tried to disconnnect and connect my hd.. but nothing changes.
When i start an hd read test using HD TUNE PRO TRIAL, i noticed that in the windows event log (tab system) i have several atapi errors (4-5 errors in 3 minutes).

What about using a sata adapter case into the cd/dvd slot (15 dollars in amazon) and putting my hd onto it?
What do you think? ... just to discover if it's a controller problem or an hd problem..

 

[YoYo155]

I wouldn't be doing that as that is not a valid way to work with a laptop
in the long run, but you may as the final decision is yours.

Before going about doing that I want to try something else.
First, please follow the list below.

• Download Speccy and upload a Screenshot of the summary tab.
• Download TDSS-Killer and scan for rootkits.
• Download Windows Defender Offline and scan for other types of infections.
• Follow this tutorial on how to use the SFC/ SCANNOW tool in Windows.