Random BSOD's Happening frequently, error 0x00000124

[HLLetsPlay]

So, here's my story, I built my computer about 2 years ago. A few months after building it, I got a BSOD. I didn't think much of it, just carried on. Then I got another one a few months later. I formatted and they seemed to be better, though I did get another a few more months later. About a year or so ago I formatted again, hoping to be rid of them, but I haven't been. I was told over on the PCHelpForums that it could be over heating. So I bought a Corsair H100i water cooler, and my temps have been low now, but I'm still getting blue screens.

I was told it could be my ram or graphics card, so I tested my ram individually each stick and they passed all the tests. I did an intense graphics test on my GPU and left it for an hour, It got very very hot, up to 80c I believe, but no BSOD, after an hour I stopped it.

They have been getting more frequent, I got about a dozen this year already. 2 in one day. I don't have all of those logs but I do have the most recent 4. They all say the same exact thing.
hal.dll+12a3b
ntoskrnl.exe+18c4b3
0x00000124

The thing is, I at first thought it was from recording my games. But they can happen when I'm playing GTA and not recording, Playing Minecraft and not recording, I have even had one randomly happen while on google chrome. But the strange thing is, it's not an every time thing. I played for 6 hours a few days ago with some friends on GTA, and nothing, but I got one another time while playing GTA only 2 hours in.

I really need help, I make youtube videos for my "job" right now and I can't be loosing my videos or data. PCHelpForum directed me to this site. Yes I have all my windows updates, all my Bios updates, all my Nvidia updates. All of that is installed, Norton says I have no viruses after running a full system scan, I'm out of ideas right now.

One more thing, My CPU is overclocked right now, and before you go AHhhh, It doesn't over heat with the water cooler on it (I have a live temp running when my computer is on) I overclocked it below what was intended as it is the k series. Intel says it can go up to 4.2 I have it at 4.0 And I have no problems with it most of the time. And the biggest thing, I was getting these BSOD's of the same exact everything before I overclocked. Same Address, Same Bug code, and Same Parameters. I over clocked using the built in system with my BIOS and I believe that is not the reason for these BSOD's. Thank you for your help and please help quickly

 

[ICIT2LOL]

Hello and welcome HLL seems like you have a hardware problem and likely to be a hard drive or CPU one from what I have seen.
Now for starters mate run these in safe mode if necessary (if you haven't already)

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2

if no go please run these

http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If one is running Kaspersky security it may rant about ADW - just ignore it or disable Kaspersky while the ADW is being used)

Now if you are worried re losing your data then back up now - just in case I use this as I like images rather than straight data back up
http://www.sevenforums.com/tutorials/73828-imaging-free-macrium.html

I think you should also test the hard drive and one to use is this SeaTools for Windows | Seagate

if things do go pear shaped then there is another way of getting the data back but lets try this lot first.

 

[Boozad]

I'll expand on what John's offered. 0x124s are a generic STOP code that indicate a hardware fault but, as is the case here, they rarely give a clue as to what the problem actually is. Certain software has been known to cause 0x124s in the past, mostly Gigabyte motherboard utilities, can I ask which of these you have installed? I'm also wondering if AVerMedia RECentral is contributing to the problem as it's been flagged in one of the four dump files in your logs. Could you let me know what RECentral does please as I've never heard of it.

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800fb39028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_GenuineIntel

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

PROCESS_NAME:  [COLOR=Red]RECentral.exe[/COLOR]

CURRENT_IRQL:  f

ANALYSIS_VERSION: 6.3.9600.17029 (debuggers(dbg).140219-1702) amd64fre

I'm going to post a series of stress and diagnostic tests that we usually recommend to try and pinpoint the failing piece of hardware. If any of these duplicate anything you've done so far please carry them out again so you can inform us of the results.
It's worth noting that my old GTX 780 ran at 80°C all the time while under load so that's normal.

STOP 0x124 Troubleshooting

Read carefully before proceeding.

   Warning

:warn: If you're overclocking your system, revert back to stock clocks now. :warn:

   Note

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four:GPU Stress Test

ONE

 CPU TEST

:ar: Run Prime95 to stress test your CPU. http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

   Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

TWO

 RAM TEST

:ar: Run MemTest86+ to analyse your RAM. http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Note

MemTest86+ needs to be run for at least 8 passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

THREE

 HDD TEST

:ar: Run SeaTools to check the integrity of your HDD (Do not perform on an SSD). http://www.sevenforums.com/tutorials/313457-seatools-dos-windows-how-use.html

   Note

Do not run SeaTools on an SSD as the results will be invalid.

:ar: Run chkdsk http://www.sevenforums.com/tutorials/433-disk-check.html

FOUR

 GPU TEST

:ar: Run Furmark to stress test your GPU. http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

   Note

Run Furmark for around 30 minutes.

   Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

 

[ICIT2LOL]

Yep Gav I saw the CPU cache issue and the some hard drive stuff but couldn't make out if there were any memory or GPU problems.

I am just interested in what the sfc and chkdsk and the malware scans throw up if anything because not being a fan of Norton was just wondering. .

 

[Boozad]

No I don't like Norton either John personally.

 

[HLLetsPlay]

Ok, so thank you for your replies. I have run most of the tests, I'll be running the Memory Test overnight, although I had run it before 8 times a few months ago as was suggested and it came back with 0 errors. I'll still run it again to be safe.

I ran the CPU's benchmark and was happy to have 0 errors and 0 blue screens during the 2 hours I ran it. The temperature didn't exceed 63c through out the entire thing, as I have a strong water cooler. Here is a snapshot of the test.

I then ran the tests on my HDD, and it passed all of them, not sure where the logs are for that but it did pass all of them, and I ran the windows error check and had 0 errors.

Next I did Furmark, which I have used before, and I ran it for 30 minutes and came back with no problems, my GPU heated up to 78c max during the process.

RECentral.exe is the recording software for the AverMedia U3, which I was using when I blue screened one of those times, though I use the software all the time and for hours on end without any problems. That and it is newer, I only started using it in March, and I've been having these BSOD'd way before.

I then ran Malwarebytes and scanned my system and had 0 viruses, or as they call it detected objects.

What else can you suggest? I have no idea why I am getting blue screens. Are there tests for my SSD, or Powersupply? Maybe my motherboard? Could it be something I'm running? Anyway, tomorrow I'll have the tests on the memory for you, though I'm positive there won't be anything.

Thank you for the help so far and I really hope we can solve this.

Edit: I just had an idea, instead of doing the memory test over night tonight, I'm going to run Minecraft and the AverMedia U3's capture program, RECentral overnight and see if I can get a bluescreen. It only happens randomly when recording, but I haven't ever tried to go for that many hours at once. I'll still do the memory test tomorrow if you want, I'll get the results for you tomorrow, sooner if it Blue Screens.

 

[ICIT2LOL]

Well if you want to test the rail volts on the PSU use this I made up
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT is a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
See this for the rail voltage info
http://www.tomshardware.com/reviews/power-supply-specifications-atx-reference,3061.html (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.
JUst PART A: for the PSU - the readout might be different form my pic and PART B: you can use to get very detailed info on other components.

To see if the PSU is large enough use thus eXtreme Power Supply Calculator - The only power supply calculator trusted by PSU manufacturers and computer enthusiasts it will give you the optimum plus a little over the top and most of us usually build in (I do) 25% overkill anyway cos you don't know down the track if you will need it or even just for peace of mind

Now if you have the Samsung Magician software on board then run the optimizing and other small testing parts with that.

 

[HLLetsPlay]

I did as I said I was going to over night... and I didn't get a single blue screen or error. I had minecraft recording with RECentral for the past 8 hours, and had my "W" key held down and flew for for 70000 blocks, loading new chunks to stress the game. Ijust turned it off as it wasn't having any problems with it and I didn't see a Blue Screen.

In regards to testing my PSU, I'm not entirely sure what I need to do with that, not sure what I'm looking for with that program and not really sure it's my PSU.

I can't think of anything else that would be causing blue screens. I'll continued to use my computer at max power, processing video, loading games, reading information, doing more stress tests, ext... To try to coax out another Blue Screen and see if it is the same again.

I'm looking for really any suggestions or ideas you may have. Would it be wise to format and just do a fresh start? I'm trying to hold out on formatting anything until Windows 10 comes out. Are there any other applications that get flagged other then RECentral? Thank you again for your help, if you want me to still run the test on the ram I'll do it tonight. If not then just tell me.

 

[ICIT2LOL]

That PSU stuff I sent you just need to follow the info and the screen that comes up as in my pic will show you the state of the volts and the different rails. Now if you saw that tomshardware ref then you will see the volts have to be within 5% +/- of the required volts for things to work or not or even be damaged (not likely in view of the PSU circuitry that will not allow the machine to power up if wrong).

Having said that not all machines are the same and yours might be very sensitive to even the slightest change in required volts. The section with Vbatt in it will show you the volts as I said in my pic of my Ivy Bridge Asus board it is just that Nuvoton is the Asus reference and it might well be something like ITE but the readout will be very similar.

If you could send back a snip of that section then it would be easy to et you know. See this http://www.vistax64.com/tutorials/148532-how-use-snipping-tool-vista.html copy the snip to your Picture then add it to Manage attachments (just below the post screen)

I am only saying this because the PSU is very often overlooked as a cause of problems in a machine even though they may not seem related. But if you don't think it is necessary then don't worry.

As for Windows 10 I am not going to make any comment only that my brother in the UK tried it and is desperately trying to get 7 or 8 back on his machine as he didn't like it at all.

 

[Boozad]

if you want me to still run the test on the ram I'll do it tonight.

Yes please.

 

[HLLetsPlay]

Ok, I ran the ram test over night and had it go 8 times, when I turned on my monitor windows was open and a little dialog box said it had 0 errors.

ICIT2LOL, I ran the sensor thing as best I could, though I couldn't figure out how to get that second screen on the right of the image you gave me. I also didn't know what you wanted me to capture as nothing stood out as power supply to me, so I took a cap of the entire thing and I'm including it.

 

[HLLetsPlay]

Alright, about 5 minutes ago I had another blue screen. I got the same errors as before and here is the file. I really, really need help. I was playing GTA Online, not recording or using RECentral. The only things were open where the game and skype, talking with friends. My computer had been on all day without anything on it, just the desktop, and about an hour ago I began playing. Please help quickly, read through the previous posts to see what I did. All my windows updates are installed yes. Thanks for the help, and please help fast!

 

[ICIT2LOL]

Nathan that screen shot it's ok it is the section that is labeled Gigabyte Z87 ..... and has Vbatt in it they are the rails volts and all is well

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa800fc0f028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000be000000, High order 32-bits of the MCi_STATUS value.
Arg4: 000000000100110a, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
------------------

BUGCHECK_STR:  0x124_GenuineIntel
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  GTA5.exe
CURRENT_IRQL:  f
ANALYSIS_VERSION: 6.3.9600.17298 (debuggers(dbg).141024-1500) amd64fre
STACK_TEXT:  
fffff880`009c8b58 fffff800`0321ea3b : 00000000`00000124 00000000`00000000 fffffa80`0fc0f028 00000000`be000000 : nt!KeBugCheckEx
fffff880`009c8b60 fffff800`033e2c33 : 00000000`00000001 fffffa80`0dacfea0 00000000`00000000 fffffa80`0dacfef0 : hal!HalBugCheckSystem+0x1e3
fffff880`009c8ba0 fffff800`0321e700 : 00000000`00000728 fffffa80`0dacfea0 fffff880`009c8f30 fffff880`009c8f00 : nt!WheaReportHwError+0x263
fffff880`009c8c00 fffff800`0321e052 : fffffa80`0dacfea0 fffff880`009c8f30 fffffa80`0dacfea0 00000000`00000000 : hal!HalpMcaReportError+0x4c
fffff880`009c8d50 fffff800`0321df0d : 00000000`00000008 00000000`00000001 fffff880`009c8fb0 00000000`00000000 : hal!HalpMceHandler+0x9e
fffff880`009c8d90 fffff800`03211e88 : 00000000`0b178070 00000000`00000001 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55
fffff880`009c8dc0 fffff800`032c81ac : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40
fffff880`009c8df0 fffff800`032c8013 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c
fffff880`009c8f30 00000000`7778b67f : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153
00000000`5604fc00 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7778b67f

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
MODULE_NAME: GenuineIntel
IMAGE_NAME:  GenuineIntel
DEBUG_FLR_IMAGE_TIMESTAMP:  0
IMAGE_VERSION:  
FAILURE_BUCKET_ID:  [COLOR=red]X64_0x124_GenuineIntel_PROCESSOR_CACHE[/COLOR]
BUCKET_ID:  [COLOR=red]X64_0x124_GenuineIntel_PROCESSOR_CACHE[/COLOR]
ANALYSIS_SOURCE:  KM
FAILURE_ID_HASH_STRING:  km:x64_0x124_genuineintel_processor_cache
FAILURE_ID_HASH:  {270f58cb-a20a-a72d-6d81-eb8c82f01f7a}
Followup: MachineOwner

The other concern is the CPU and I am not real sure of what this is bit wil research unless someone else is watching and knows what it is about.

 

[Boozad]

I'm on my phone at the moment so can't check the log files, I'm wondering if you have any Gigabyte utilities installed on your system? Ones that came with the motherboard package?