Random BSOD's over the last couple of days.

[richlars]

As far as I can tell there is nothing in common with any of my BSOD's I have been getting one or two over the last few days.

Thank you so much for any help,

Rich

 

[x BlueRobot]

Please follow these instructions - http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html

 

[richlars]

I am sorry, did I miss something? I thought I had followed the instructions.

 

[cipley]

there is no minidump files in your attachment
refer to x BlueRobot's provided link to do so

 

[richlars]

Ah! Thank you so much cipley! I am sorry to be so technically challenged. I hope I did it right this time.

 

[cipley]

still, no crash dump file :\
did your setting is already to create dump file when BSOD occur?
refer back to x BlueRobot's link...or you might want to wait for another BSOD

 

[richlars]

I had it set for the kernel dump and changed it to the mini-dump after you mentioned it, but I have not had a BSOD since changing it so I will wait for another BSOD before posing again.
As I remember it the instructions told you how to set up the dump file with three options. I have 32GB of ram so the complete dump was not an option. I take it that the mini-dump is the correct option and that is what it is set to now.

Thanks again, Rich

 

[cipley]

ok so just wait till the next BSOD, if any

 

[richlars]

Well Dang! I thought it was gone, but it started up again yesterday. Hopefully I have done this correctly this time.

One thing that I don't know if anyone else experiences, but when I run the SF Diagnostic Tool, the "XXX File copied successfully" window pops up behind the main menu and you can't close it, and nothing happens until you do. Attempts to move the main menu also fail.

Thanks for your help, Rich

 

[x BlueRobot]

There's no dump file(s) in the folder, please go to this directory:

%systemroot%/Minidump

Then place the dump file in a zipped folder, and upload in your next post using - http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[richlars]

Man! I am going to be banned for being such a technotard.
The minidump directory was empty. I tried again with the zip but I think it is pretty much like the last one. I tried to include the minidump direstory into the zip but it wouldn't go saying that it was empty.

 

[x BlueRobot]

Do you have any file removal programs enabled or installed? Any scheduled disk cleanups? These will remove the Minidumps.

Ensure the your settings are the same as seen in Step #6 - http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[richlars]

Ah yes. I so use Advanced System Care. I will have to disable that.

Thanks, Rich

 

[x BlueRobot]

Okay, hopefully you will be able to upload your dump files.

On a side note, I wouldn't recommend using any registry cleaners or performance programs at all - http://www.sevenforums.com/performa...registry-cleaner-tests-why-not-use-one-2.html

 

[richlars]

Thanks so much X-Bluerobot! I followed your suggestion and disabled the registry cleaner and also deselected anything that looked like it might delete anything to do with log or error files. I hopefully now have something you can use. Thanks again for all of your help.

 

[x BlueRobot]

[COLOR="red"]BugCheck 1E[/COLOR], {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys

Probably caused by : [COLOR="Red"]iaStor.sys[/COLOR] ( iaStor+2cdb1 )

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

0: kd> [COLOR="SeaGreen"]lmvm iaStor[/COLOR]
start             end                 module name
fffff880`0100d000 fffff880`013af000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        [COLOR="red"]Fri May 20 17:52:24 2011[/COLOR] (4DD69C48)
    CheckSum:         0008CA08
    ImageSize:        003A2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Intel Rapid Storage driver (form part of your ACHI/RAID driver) is causing problems, this driver is well-known to cause problems with several operating systems.

I would remove the driver completely using these steps:

1. Go to Device Manager
2. Expand Disk Devices, remove the drivers for each device.
3. Reboot
4. Windows will auto-configure the driver msahci.sys

0: kd> [COLOR="SeaGreen"]lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`06a17000 fffff880`074c2000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Fri Mar 15 01:37:00 2013[/COLOR] (51427B3C)
    CheckSum:         00A8D47C
    ImageSize:        00AAB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update to the latest WHQL driver, which has been tested by Microsoft for compatibility:

Version: 320.18
Release Date for Desktops and Notebooks : May 23rd 2013
In Device Manager: 9.18.13.2018

• http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

Remove:

Start Menu\Programs\Advanced SystemCare 6
Start Menu\Programs\IObit Malware Fighter
Start Menu\Programs\Norton
Start Menu\Programs\Norton Security Suite

Norton is a known cause for BSODs with Windows 7, please remove the program with the Norton Removal Tool, then use the Revo Uninstaller to remove the other two programs, which are more likely to cause further problems for your system.

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

 

[richlars]

Thank you so much X Bluerobot!!!!
I have all but the first suggestion completed and I just wanted to double check before I take that step.
On my Device Manager it calls id "Disk drives" rather than "Disk devices". I assume we are talking about the same thing, but I wanted to be sure.
So I go into each of my 4 hard drives and remove the drivers? Then reboot and Windows will take care of the rest? Is that correct?

Thanks again, Rich

 

[x BlueRobot]

Yes, it should work, upon reboot Windows will automatically configure it's own drivers.

 

[richlars]

Thanks again for all of your help X Bluerobot! I have followed all of your suggestions and things so far are running smoothly. I have one last question. Do you feel that the free version of MalwareBytes and Revo are good enough, or would it worthwhile buying the paid version?

 

[x BlueRobot]

The Revo is just a free trail, I usually only recommend it when removing programs which are known to cause problems, most programs will have their own removal tools. I tend to just remove the program through the Windows Control Panel.

I use Malwarebytes (Free), SuperAntiSpyware (Free) and Microsoft Security Essentials, all fully updated with the latest security definitions and have had no problems at all.

Glad everything seems to be running fine