Solved Random BSOD's while gaming/watching movies/browsing internet-ntoskrnl

[Taqar]

SOLVED-Random BSOD's while gaming/watching movies/browsing internet

Over the last week or so I've had several BSOD's with ntoskrnl.exe as a common factor in all but one.
Ran SF Diag Tool, results are attached. Not sure what else to say about it.
A few more BSOD's since this post, minidumps uploaded.

 

[Taqar]

Just updated my ATI Software, will post again with any future BSODs.
Edit: 1 BSOD while afk, had SWTOR up and youtube.
Edit: Several more; Uploaded.

 

[Taqar]

I've turned on driver verifier and now I'm getting crashes almost as soon as I launch SWTOR, however my system is freezing up without reaching a bluescreen or creating a minidump and I have to manually restart at that point.

 

[koolkat77]

Please fix the drivers below:

(Update if updates are available or completely remove them)

ASACPI.sys Mon Mar 28 08:30:36 2005 (42476C4C)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys

GEARAspiWDM.sys Mon May 18 18:17:04 2009 (4A1151C0)
CD-ROM Class Filter Driver by Gear Software.[br]Also comes with iTunes
Driver Reference Table - GEARAspiWDM.sys

nusb3hub.sys Fri Jan 22 09:22:18 2010 (4B5919EA)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Fri Jan 22 09:22:21 2010 (4B5919ED)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys

sptd.sys Sun Aug 19 03:05:38 2012 (503003A2)
SCSI Pass Through Direct Host - Daemon Tools (known BSOD issues with Win7)
Driver Reference Table - sptd.sys

Daemon Tools (also Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although we have seen dtsoftbus01.sys blamed on several occasions). Please uninstall Daemon Tools.

• DuplexSecure - FAQ

As an alternative:

• We recommend the use of Total Mounter or Magic ISO

AODDriver2.sys Wed Nov 21 13:44:04 2012 (50AC8644)
AMD Overdrive; also in EasyTune6 for Gigabyte motherboard [br] Known BSOD issues in Win7
Driver Reference Table - AODDriver2.sys

(AODDriver2.sys) is either a stand-alone application, or a component of the AMD VISION Engine Control Center. This driver is known to cause BSOD's on some Win7 systems. Please uninstall all AMD/ATI video stuff from Control Panel...Programs...Uninstall a program. Then, download (but DO NOT install) a fresh copy of the ATI drivers from Global Provider of Innovative Graphics, Processors and Media Solutions | AMD (in the upper right corner of the page) Use this procedure to install the DRIVER ONLY: ATI video cards - DRIVER ONLY installation procedure

Based on the bugchecks, I would recommend you follow and complete the steps given below:

1. If you are overclocking any hardware, please stop. Reset any changed values back to default and reset/clear CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS. Uninstall any overclocking tool as these can also be a reason of blue screens.

2. Uninstall your current antivirus software. It can be a cause of BSOD very often. Please remove it with its removal tool and use Microsoft Security Essentials in its place. Malwarebytes is a great combination with it. Go through this thread for more info.

3. Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors. Post back your logs for the checks after finding them using http://www.sevenforums.com/tutorials/96938-check-disk-chkdsk-read-event-viewer-log.html

4. Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to check windows for integrity violations. Run it up to three times to fix all errors. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.

5. Make scans with Kaspersky TDSskiller and ESET Online scanner.

6. Perform a Clean Start up, this will help avoid any problematic applications from bugging the system.

7. Use Revo Uninstaller Free to uninstall stubborn software. Opt for Advanced Mode and uninstall the software, delete the leftover registry entries.

8. Use Crystal Disk Info to upload a screenshot of your Hard Drives (s). Test your Hard Drives (s) running a Hard Drive Diag.

9. Test and Diagnose RAM issues with http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html. Pay close attention to Part 3 of the tutorial "If you have errors" Take the test for at least 7-10 passes. It may take up to 22 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold.​

------------------------
Test your Hardware for Stability and Heat Problems with Prime95:

• Stress Test With Prime95

------------------------
How to Stress Test a Video Card with Furmark:

• Video Card - Stress Test with Furmark

------------------------
Test your CPU Stability with IntelBurnTest:

• CPU - Stress Test Using IntelBurnTest

Monitor hardware temperature with system monitoring software like Speccy or HWMonitor. Upload a screen shot of the Summary tab as well:

• Piriform - Speccy
• CPUID - HWMonitor

Let us know the results.

 

[Taqar]

ASACPI.sys Mon Mar 28 08:30:36 2005 (42476C4C) - UPDATED (Thur July 16 ‏‎11:38:40 2009)

GEARAspiWDM.sys Mon May 18 18:17:04 2009 (4A1151C0) - REMOVED

nusb3hub.sys Fri Jan 22 09:22:18 2010 (4B5919EA) - Asus and ROG Asus recommend this version of the driver and firmware with my mobo. Left it alone for now.

nusb3xhc.sys Fri Jan 22 09:22:21 2010 (4B5919ED) - Asus and ROG Asus recommend this version of the driver and firmware with my mobo. Left it alone for now.

sptd.sys Sun Aug 19 03:05:38 2012 (503003A2) - REMOVED

AODDriver2.sys Wed Nov 21 13:44:04 2012 (50AC8644) - REMOVED (completely removed all AMD software and drivers, re-installed updated AMD Software suite, deleted AODDriver2.sys)


Bugchecks:

Cleared CMOS and updated BIOS
Disk Check came back with only one minor issue - results uploaded.
SFC came back with no errors
TDSskiller and ESET found no problems
Running on a clean start up now
crystalmark.info seems to be a dead link
Ran memtest, 8 passes no errors.

Prime95 is causing crashes, as is HWinfo64 (program launches then causes system to freeze).
Furmark stress test went fine.
Intel Burn Test also causes crashes, Reinstalled Asus AI Suite when I couldn't get HWInfo to work, CPU it reaching max temp extremely fast.
Speccy png is was taken right after memtest and cpu stress tests, will try the cpu tests again from a cold state.

 

[essenbe]

Taqar, what CPU cooler do you have. Have you checked it and made sure it is securely attached, the fan is working and it is not clogged with dust? Are you overclocking anything? if you are, set everything back to default values. Set optimized defaults in your bios, set your ram voltage, timings and frequency to manufacturers specs, set your sata controller to what it is set to right now, set your boot order, save and exit.

What case do you have and what fans are in it? Your motherboard temps are quite high and you are having high CPU temps also, from what I've read in this thread. I'm not sure what you mean by Crystaldisk is a dead link. It works for me. http://crystalmark.info/software/CrystalDiskInfo/index-e.html.

EDIT: Also, NEC was bought out by Renesas in 2009.

 

[Taqar]

I'm using the stock cpu cooler with an aftermarket thermal compound I'm not overclocking anything and when I reset the CMOS and upgraded the BIOS I reset everything to factory defaults.
Speccy seems to be reading my CPU temp as my system temp, I've downloaded HWMonitor and a screenshot of that can be found here.

I have a Thermaltake Armor A90 Gaming Mid-Tower Chassis with default fans (one 120mm intake and one 120mm rear exhaust). I also have the side panel off and a box fan directed into it. It gets a bit dusty after a while but I clean it regularly.

Yes the link is working for me now, I'll get that done tonight. So far I've been in game and had youtube up simultaneously for about an hour with no crashes so it may have been a driver issue and not a cpu issue, but there does definitely seem to be one.

 

[essenbe]

The case should also have a 200mm top fan as exaust. Make sure it is working. If you have options to add fans, I would strongly suggest you do that. I also strongly suggest you invest in a third party CPU cooler. As you have seen, the stock coolers are pretty much worthless. You can get some fairly decent CPU coolers for very little money. But you need to get more cool air inside the case. Using the box fan is a good idea though. HW monitor really should work for you. But, I use Core temp to monitor my CPU temps. Try it and see how it does for you. I set it to show the temp of my hottest core in the system tray so I know how my temps are no matter what I'm doing.

I also notice Speccy has no reading for your CPU temp either. That really indicates a problem with temp monitoring. Also, stress tests are supposed to make temps rise quickly. Just make sure it stays below your maximum temp for your CPU.

Also, would you please download and install CPUz if you don't already have it. Then post screenshots (http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html ) of the CPU, Mainboard, Memory and SPD tabs please. On the SPD tabs, if the page is blank, in the top left part of the page is a dropdown box that should be, by efault Dimm slot 1. Change it to dimmm slot 2 and see if you get info then and post that. Also, if you don't mind can you tell me what brand and model # your ram is.

 

[Taqar]

Yes, there is an exhaust fan on the top and its working fine. The side panel I've removed has a fan but I feel like the box fan is a much better option during the summer months. I invested in a 3rd party CPU cooler when i bought the after market thermal compound however, it was the wrong size and I never got around to buying another. I'm not sure what an average CPU temp is but mine seems to sit at around 50 degrees and AMD says the max is 62 so when stress testing it hits max within second and I have to stop the test.


CPUz Reports: CPU, Mainboard, Memory, SPD Slot 1, SPD slot 3
This is the RAM I'm running (2 of them) Link

Downloading and installing Core Temp right now will compare with HWMonitor and see which I like more.

Edit: Had another BSOD, Minidump attached.
Edit: Installed Core Temp and had the same issue as speccy where is wasnt readying the CPU temp, managed to troubleshoot the issue though, apparently my mobo's core unlocker was causing the problem and was completely redundant as my cpu has no cores to unlock. Turning it off allowed both Speccy and Core Temp to display my CPU temps properly. Current Temp holding steady ~40°C (according to CT and Speccy, HWMonitor is still reading ~50°C).

 

[essenbe]

OK, it's been a long time since I had an AMD board, but I do remember ram is handled different. But your timings are not right. In Bios, look at JEDC 4 on the SPD tab of CPUZ and set the timings that way. Your frequency should be 1333, the first 4 timings should be 9-9-9-25. be sure your Dram Voltage is set to 1.5V and I would set the Command Rate (CR) to 2 instead of 1. 2 is a little more stable. So, when you boot back into Windows, open CPUZ and click the memory tab. It should read 667-685 9-9-9-25 2T. Also, look on the CPU tab and the Bus speed. It reads 232 and as I recall, stock is 200. That means you are overclocked by about 15%. Set it back to 200. Stock CPU speed on the Thurban is 3.2GHz, you are running 3.7Ghz. If you want to Overclock, that's your choice. But you have to make absolutely sure you are 100% stable at stock speeds first. And, never try to overclock with the stock CPU cooler. It has a difficult time handling stock speeds.

EDIT: You are right about the CPU temps. You have a definate problem if you are idling at 50C. You should be somewhere in the 20's at idle.

 

[Taqar]

Okay I've had a few more BSOD's at this point, not including the one from my previous post. The related minidumps are attached. I've also gone through my BIOS and made those RAM changes, I wasn't deliberately overclocking so it must've been something I turned on with another option somewhere, either way fixed now. I've taken new screenshots just in case I missed something; CPUz- CPU, SPD Slot 1, SPD Slot 3, Memory.
Also Speccy, Core Temp, and HWMonitor (Still reading 10° hotter than speccy and core temp). And as requested the HDD screen shots; one, two, and three.

Edit: When I was in the BIOS setting the RAM timings there were several more on "auto" that seemed low as well, should I worry about those too or leave them on the auto settings?

Edit2: Since my whole system seems to be averaging just under 40°C I can understand why with air cooling my CPU wouldn't be at 20°. I'll check the temp again in the morning right after I boot it up and see what I get.

 

[koolkat77]

Remove:

ASACPI.sys Thu Jul 16 09:31:29 2009 (4A5E9F11)
Asus ATK0110 ACPI Utility (a known BSOD maker in Win7 and Win8). Also a part of many Asus utilities (Win8 versions available from Windows Update as an Optional Update - but check Asus first!)
Driver Reference Table - ASACPI.sys
​

Update:

nusb3hub.sys Fri Jan 22 09:22:18 2010 (4B5919EA)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3hub.sys

nusb3xhc.sys Fri Jan 22 09:22:21 2010 (4B5919ED)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
Driver Reference Table - nusb3xhc.sys​

------------------------
Make scans with these tools -

• TDSSKiller Rootkit Removal Utility Free Download | Kaspersky Lab US
• Online Virus Scanner Eset

------------------------
Reduce the start-up items, Antivirus software is basically whats required.

• Remove Startup Programs in Windows 7
• Clean Startup in Windows 7

 

[Taqar]

ASACPI.sys - REMOVED
nusb3hub.sys - UPDATED (‎Monday, ‎August ‎27, ‎2012, ‏‎7:39:16 PM)
nusb3xhc.sys - UPDATED (Monday, ‎August ‎27, ‎2012, ‏‎7:39:20 PM)
Updated the firmware as well, there were 2 choices for the updates @ station-drivers I went with the uPD720200 version as my chipset seems to lineup with that one the best (NEC D720200F1).

I've already run scans with both of those with no issues.

Still running on reduced start-up options

 

[essenbe]

OK, things look a lot better now. I'd like you to turn off the computer and grab the CPU cooler and try to move it. It should be securely attached to the computer and not move. The can sometimes get loose by themselves. Also, never use more than 1 temp monitoring program at a time. With more than 1 reading the same sensor, at the same time can cause false readings. Now that the ram is running at different speed and timings, run memtest86+ again.

With air or water cooling you will never get below ambient temps, but 50C is 122F, which is pretty warm. What are the temps in the room where your computer is? that is a determining factor. All air coolers use the air to remove heat. If it's using hot air, it can't remove as much heat.

You can use this tool to remove the AI Suite. It causes some people a lot of problems. If nothing else helps, we may get you to remove the old cooler, clean the old paste and re apply new thermal paste. It's pretty simple to do and can help a lot if done right.

After following Kookat's instructions, if you still have BSODs, I'd like you to restart the computer and boot into safe mode with networking and see how you get along. See if you get BSODs in Safe mode.

 

[Taqar]

Yeah I'm pretty much sticking to Core Temp now for monitoring, it has a plugin for my keyboard display which is convenient.
I'll be out a most of the day today so I can get the memtest done, at least a few passes, and can do it again tonight.
The CPU Cooler is still securely mounted, there's no give to it at all.
The ambient temp varies with the weather but is cooling down here, yesterday it was about 70°F in the room, today is looking like 60-65.

Really appreciate the help both of you have given me so far, Thanks.

Edit: Oh forgot to post Coldstart temps;CPU ~35° with Core Temp and Speccy, 48° with HWMonitor. (Each one run seperately)

 

[essenbe]

Have you tried Safe Mode with Networking?

 

[Taqar]

No I haven't tried safe mode at all. However, since updating and removing those drivers and ensuring proper clock speeds I haven't had any more issues. Went all day yesterday without a crash and my CPU is stable at 40°. I did uninstall AI Suite just to be safe. Going to mark this as resolved if I make it through the end of the day with no issues. Thanks again for all of the help.

 

[essenbe]

You're very welcome. I hope it continues working right. If you have further problems, we'll be right here. Good luck to you.