Random Crash issues, many different modules involved

[Vakoran]

Hello everyone,


More and more often lately, I get some crashes on my computer. When it happens, the computer shuts down on its own, then starts again. Before that, it shows the blue screen sometimes, but not always.


I stopped the overcloking, and I thought it was linked to some resource-consuming games, but recently, it even happened while I was only using Firefox, without any warning.


I attached to this thread the file from DM Log Collector, and here is what WhoCrashed tells about the last crashes, if it is of any use :


[FONT=Segoe UI, Arial]On Thu 16/05/2019 18:41:45 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051619-21886-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x93AA0)
Bugcheck code: 0xA (0x70, 0x2, 0x1, 0xFFFFF800031C94D2)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


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[FONT=Segoe UI, Arial]On Thu 16/05/2019 18:41:45 GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntkrnlmp.exe[/FONT] (nt!KeBugCheckEx+0x0)
Bugcheck code: 0xA (0x70, 0x2, 0x1, 0xFFFFF800031C94D2)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.


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[FONT=Segoe UI, Arial]On Thu 16/05/2019 14:39:48 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051619-22744-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal+0x129EF)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D804028, 0xB6002000, 0x1D000135)
Error: [FONT=Segoe UI, Arial]WHEA_UNCORRECTABLE_ERROR[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


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[FONT=Segoe UI, Arial]On Wed 15/05/2019 14:51:39 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051519-23727-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal+0x129EF)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D803028, 0xB62A4000, 0x135)
Error: [FONT=Segoe UI, Arial]WHEA_UNCORRECTABLE_ERROR[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


[/FONT]
[FONT=Segoe UI, Arial]On Sun 12/05/2019 14:26:49 GMT your computer crashed
crash dump file: C:\Windows\Minidump\051219-22464-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]hal.dll[/FONT] (hal+0x129EF)
Bugcheck code: 0x124 (0x0, 0xFFFFFA800D809028, 0xB4002000, 0xC0000135)
Error: [FONT=Segoe UI, Arial]WHEA_UNCORRECTABLE_ERROR[/FONT]
file path: C:\Windows\system32\hal.dll
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: Hardware Abstraction Layer DLL
Bug check description: This bug check indicates that a fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA).
This is likely to be caused by a hardware problem problem. This problem might be caused by a thermal issue.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


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[FONT=Segoe UI, Arial]On Wed 01/05/2019 18:24:36 GMT your computer crashed
crash dump file: C:\Windows\Minidump\050119-28173-01.dmp
This was probably caused by the following module: [FONT=Segoe UI, Arial]ntoskrnl.exe[/FONT] (nt+0x93BA0)
Bugcheck code: 0xA (0xB1, 0x2, 0x0, 0xFFFFF8000317C4C3)
Error: [FONT=Segoe UI, Arial]IRQL_NOT_LESS_OR_EQUAL[/FONT]
file path: C:\Windows\system32\ntoskrnl.exe
product: [FONT=Segoe UI, Arial]Microsoft® Windows® Operating System[/FONT]
company: [FONT=Segoe UI, Arial]Microsoft Corporation[/FONT]
description: NT Kernel & System
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
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[FONT=Segoe UI, Arial]Please excuse my (maybe) bad english as I am french, and I hope I can get some advices about what to do.[/FONT]
[FONT=Segoe UI, Arial]
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[FONT=Segoe UI, Arial]Thanks ![/FONT]
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[FONT=Segoe UI, Arial]Vakoran
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[wither 2]

Hi Vakoran-

I'll throw in a possibility. Since you're getting a fatal error and the system is crashing without a BSOD, it could be that your CPU is overheating. Obvious checks are to look to make sure that the case fan(s) opening(s) are clean and that the fan for the CPU is clean and operating. You might download HWMonitor and check the temperatures.

 

[Vakoran]

Hi wither 2, and thanks for your answer !


You're right, and I forgot to mention that I already tested the temperatures with HWMonitor, but I don't think that something is wrong there.


I don't know if these values show that the computer is too hot, but it doesn't seem so. Anyway, I double-checked by cleaning the dust inside the computer, the fans are working well, so we'll see if it solves the issue !

 

[wither 2]

The image didn't come through. I just look at the temperatures periodically when I'm doing something just to see if they're excessive.

I'm out of time today for trying to help anyone.

 

[Vakoran]

The image didn't come through.

Indeed !


I don't find the good way to insert the image, never mind : the maximum temperature I got when trying to launch many programs at the same time is 45°C for TMPIN3 I think. Doesn't seem like too hot to me, but I lack some references...

 

[wither 2]

That temperature looks normal to me.

Is the OS on your system the one installed by ASUS?

 

[Vakoran]

I don't think so : my computer has been assembled and configured by a friend, and I know he likes to install a custom version of Windows 7.

 

[wither 2]

Sorry to say but the forum rules restrict us from helping someone with a pirated version of any type of software. I don't know where your friend got his copy of Win 7 and if it is pirated. The files you provided indicate that is an OEM version.

 

[Vakoran]

I'm the one to be sorry if my friend indeed used a pirated version ! I hope it is not the case but I don't have the technical knowledge to make sure...


Since last week, I experienced no other crash, so I just hope it will stay this way.

 

[wither 2]

I guess you can't ask your friend.

Glad that your crashes have disappeared.

 

[Vakoran]

I can, but I'm not sure he'll tell the truth.

 

[axe0]

No need to ask for it, your report confirms the installed copy of Windows is counterfeit.