Random crashes, corrupt files, & BSOD's

[cxw22]

The past two months my computer has turned into a piece of junk... When I start it up, sometime it will randomly freeze and crash. When this happens, everything will be okay and then all of sudden the mouse gets glitchy and if i'm playing music in the background it skips and sounds messed up. And then 30seconds later everything freezes, and music shuts off. Either it will go to a BSOD or just stay there.

Then randomly it just goes to BSOD's.

Also, files are suddenly becoming corrupt. Whenever I start google chrome now, it says some file is corrupt and my preferences cannot be used. And the system is now asking to preform a disk check almost every bootup.

Please help me fix this....

 

[FredeGail]

Hello cxw22 and welcome!

We need more information such as a dump file. You can follow the tutorial below to give us everything we need.

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

Fred.

 

[cxw22]

I thought I included it. Oh well. Give me a second to run it again.

 

[cxw22]

Here it is....

 

[FredeGail]

Thank you!

Sadly, there's still no dump included. Try looking in your C:/windows/minidump and see if there's any. If so, zip them and upload them.

Fred.

 

[cxw22]

There's nothing there... What should I do?

 

[FredeGail]

There's nothing there... What should I do?

You probably doesn't have it enabled:

Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

 

[cxw22]

There's nothing there... What should I do?

You probably doesn't have it enabled:

Go to Start and type in "sysdm.cpl" (without the quotes) and press Enter
Click on the Advanced tab
Click on the Startup and Recovery Settings button
Ensure that "Automatically restart" is unchecked
Under the Write Debugging Information header select "Small memory dump (64 kB)" in the dropdown box
Ensure that the Small Dump Directory is listed as "%systemroot%\Minidump" (without the quotes)
Click OK twice to exit the dialogs, then reboot for the changes to take effect.

I followed exactly what you said but the Write debugging information says "Small memory dump (256kb)", there's no options for 64kb, but I changed it to 256kb. I restarted and checked the folder and there's still nothing there.....

I have a SSD is that changes anything....

 

[FredeGail]

Yes, that'll do the job. Now wait for a BSoD to come and zip the dmp, and I shall analyse it!

Fred.

 

[cxw22]

ok will do.

 

[cxw22]

I just got a BSOD and checked the minidump folder and there's still nothing there. Can someone please tell me why nothings there, i followed all the directions you gave me.... Maybe its because i have a SSD partitioned for the OS and HDD for everything else?? IDK



But let me give you the details on the BSOD.....

I was streaming music on a website and the mouse began to skip and freeze... then suddenly everything froze and the music turned into a loud buzz and the BSOD popped up.

The error was 0x000000F4 (0x00000000000000003, 0xFFFFFA800A0F5B30, OxFFFFFA800A0F5E10, 0xFFFFF80002FE58B0)
Physical memory dump failed with status 0xC00000010



Also, here's the previous thread I started about this problem a couple months ago and it was never solved.. Maybe it can help
http://www.sevenforums.com/crashes-debugging/180892-random-bsods-memory-dump-fail.html

 

[zigzag3143]

I just got a BSOD and checked the minidump folder and there's still nothing there. Can someone please tell me why nothings there, i followed all the directions you gave me.... Maybe its because i have a SSD partitioned for the OS and HDD for everything else?? IDK



But let me give you the details on the BSOD.....

I was streaming music on a website and the mouse began to skip and freeze... then suddenly everything froze and the music turned into a loud buzz and the BSOD popped up.

The error was 0x000000F4 (0x00000000000000003, 0xFFFFFA800A0F5B30, OxFFFFFA800A0F5E10, 0xFFFFF80002FE58B0)
Physical memory dump failed with status 0xC00000010



Also, here's the previous thread I started about this problem a couple months ago and it was never solved.. Maybe it can help
http://www.sevenforums.com/crashes-debugging/180892-random-bsods-memory-dump-fail.html

Some of the reasons a dmp may not be written.

Page file on a different HD than OS, pagefile too small, UAC off, the type of crash may prevent writing to page file.

With only the BCC all we can say is

The following actions might prevent an error like this from happening again:

1. Download and install updates and device drivers for your computer from Windows Update.
2. Scan your computer for computer viruses.
3. Check your hard disk for errors.

 

[cxw22]

No viruses, systems up to date but guess what............ After the 3rd BSOD in a week, something finally popped up in the Minidump. I'll attach it. PLEASE SOMEONE DIAGNOSE THIS PROBLEM

 

[zigzag3143]

No viruses, systems up to date but guess what............ After the 3rd BSOD in a week, something finally popped up in the Minidump. I'll attach it. PLEASE SOMEONE DIAGNOSE THIS PROBLEM

Several problems


1-ASACPI.SYS

The pre 2009 version of this driver is a known BSOD cause.

Please visit this link: ASUS teK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE

Scroll down to the Utilities category, then scroll down to the "ATK0110 driver for WindowsXP/Vista/Windows 7 32&64-bit" (it's about the 12th item down).
Download and install it.
Go to C:\Windows\System32\drivers to check and make sure that the ASACPI.SYS file is date stamped from 2009 or 2010 (NOTbefore).

2-Kaspersky.

I do notice Kaspersky which is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials at least to test.

http://support.kaspersky.com/downloads/utils/kavremover10.zip

Microsoft Security Essentials - Free Antivirus for Windows


3-Related to tbhsd.sys Tunebite High-Speed Dubbing from RapidSolution Software. Yours is 3+ years old and needs to be removed or updated.

 

[cxw22]

Ok thanks for the quick response.

I did step 1 and installed it.... it restarted my system and I checked the date and it's 5/14/2009 so I guess that's good now.

Step 2, I just renewed my kaspersky key so I feel obligated to keep using it but if it continues to give me problems I will remove it. (hopefully what I did already will prevent any more from happening in the future)

And for step 3, I uninstalled Tunebite and manually deleted that file in the drivers folder.

Is that it? Did I do everything correctly?

Also, would a specific version of Kaspersky help these problems? Maybe an older version? I'm running 2012

 

[zigzag3143]

Ok thanks for the quick response.

I did step 1 and installed it.... it restarted my system and I checked the date and it's 5/14/2009 so I guess that's good now.

Step 2, I just renewed my kaspersky key so I feel obligated to keep using it but if it continues to give me problems I will remove it. (hopefully what I did already will prevent any more from happening in the future)

And for step 3, I uninstalled Tunebite and manually deleted that file in the drivers folder.

Is that it? Did I do everything correctly?

Also, would a specific version of Kaspersky help these problems? Maybe an older version? I'm running 2012

1-correct
2-Up to you. You could remove it just to test but that is your call.
3-correct.

The recommendations are in order of importance. asacpi.sys is the major one here.

 

[cxw22]

Great... Thanks for all the help

 

[zigzag3143]

Great... Thanks for all the help

My pleasure and good luck

 

[cxw22]

Another BSOD.... here's the minidump.

Is this another problem?

 

[zigzag3143]

Another BSOD.... here's the minidump.

Is this another problem?

Well asacpi.sys is updated, tunebright is removed, and Kaspersky is still there.

Not much else sticks out.

You can run a system file check but it is a long shot.

Run a system file check to verify and repair your system files.
To do this type cmd in search, then right click to run as administrator, then
SFC /SCANNOW

It may need to be run up to three times before successful

Read here for more information http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Let us know the results from the report at the end.