Random Crashes

[Fenrirsol]

Hi Everyone,

I am getting random crashes when using my windows 7 machine. I attained 7 by upgrading from vista home premium 64-bit. Never had any crashes or problems on that setup. I have got 7 now for a few weeks and lately it has been crashing at random.

I am not sure if it started when I got windows 7 or later. The following happens: My screen turns black and has a blue box in the middle saying : "OUT OF RANGE!" (this I suppose is related to either frequentie or resolution) but I found out that a few seconds later my music would repeat the same second or so over and over.

I have been looking through eventviewer and noticed an error occuring now and then. related to a atksgt.sys that was being blocked. I looked it up and it had something to do with either deamon tools or atari game copy protection. I uninstalled deamon tools which had no succes. After that I unstalled all atari games with again no succes. Finally I deleted atksgt.sys resulting in errors that it cannot by found (in eventviewer).

But the crash still occured. And after another look in eventviewer I noticed the timing of the atksgt.sys errors were not in sync with the crashes. I did find a warning with source winit telling me to check avgrssta.dll which I suspect is related to AVG anti-virus which I have running. which should explain the randomness of the crashes since it runs at all times.

At this moment I have no clue whatsoever what to do. I'm adding a minidump to this post and if you have any further questions please ask. Ow and my specs are on my profile (with the screen).

With regard,
S. van den Bergh

 

[richc46]

Hi Everyone,

I am getting random crashes when using my windows 7 machine. I attained 7 by upgrading from vista home premium 64-bit. Never had any crashes or problems on that setup. I have got 7 now for a few weeks and lately it has been crashing at random.

I am not sure if it started when I got windows 7 or later. The following happens: My screen turns black and has a blue box in the middle saying : "OUT OF RANGE!" (this I suppose is related to either frequentie or resolution) but I found out that a few seconds later my music would repeat the same second or so over and over.

I have been looking through eventviewer and noticed an error occuring now and then. related to a atksgt.sys that was being blocked. I looked it up and it had something to do with either deamon tools or atari game copy protection. I uninstalled deamon tools which had no succes. After that I unstalled all atari games with again no succes. Finally I deleted atksgt.sys resulting in errors that it cannot by found (in eventviewer).

But the crash still occured. And after another look in eventviewer I noticed the timing of the atksgt.sys errors were not in sync with the crashes. I did find a warning with source winit telling me to check avgrssta.dll which I suspect is related to AVG anti-virus which I have running. which should explain the randomness of the crashes since it runs at all times.

At this moment I have no clue whatsoever what to do. I'm adding a minidump to this post and if you have any further questions please ask. Ow and my specs are on my profile (with the screen).

With regard,
S. van den Bergh

You used the term upgrading. If you really did an upgrade (your programs did not have to be reinstalled), I suggest that you do a clean install. A clean install is always best, and I think that it will solve your problem.

 

[zigzag3143]

Hi Everyone,

I am getting random crashes when using my windows 7 machine. I attained 7 by upgrading from vista home premium 64-bit. Never had any crashes or problems on that setup. I have got 7 now for a few weeks and lately it has been crashing at random.

I am not sure if it started when I got windows 7 or later. The following happens: My screen turns black and has a blue box in the middle saying : "OUT OF RANGE!" (this I suppose is related to either frequentie or resolution) but I found out that a few seconds later my music would repeat the same second or so over and over.

I have been looking through eventviewer and noticed an error occuring now and then. related to a atksgt.sys that was being blocked. I looked it up and it had something to do with either deamon tools or atari game copy protection. I uninstalled deamon tools which had no succes. After that I unstalled all atari games with again no succes. Finally I deleted atksgt.sys resulting in errors that it cannot by found (in eventviewer).

But the crash still occured. And after another look in eventviewer I noticed the timing of the atksgt.sys errors were not in sync with the crashes. I did find a warning with source winit telling me to check avgrssta.dll which I suspect is related to AVG anti-virus which I have running. which should explain the randomness of the crashes since it runs at all times.

At this moment I have no clue whatsoever what to do. I'm adding a minidump to this post and if you have any further questions please ask. Ow and my specs are on my profile (with the screen).

With regard,
S. van den Bergh

Hi and welcome

this crash was probably caused by your video driver specifially ( atikmdag.sys). I also note that you have several really old drivers that need to be updated

I would update all the old drivers

secdrv.SYS        fffff880`06dc4000    fffff080`06dcf000    0xfffff8000000b000    0x4508052e    9/13/2006 8:18:38 AM                        
PxHlpa64.sys        fffff880`01260000    fffff880`0126bae0    0x0000bae0    0x475dd06d    12/10/2007 6:49:01 PM                        
NTIDrvr.sys        fffff880`03e3c000    fffff300`03e44000    0xfffffa8000008000    0x47a1248b    1/30/2008 8:29:47 PM                        
UBHelper.sys        fffff880`011f1000    fffff880`011f9000    0x00008000    0x47a1249b    1/30/2008 8:30:03 PM                        
LHidFilt.Sys        fffff880`0455f000    fffff880`04572000    0x00013000    0x47c7d99b    2/29/2008 5:08:27 AM                        
LMouFilt.Sys        fffff880`0457f000    fffff880`04593000    0x00014000    0x47c7d99f    2/29/2008 5:08:31 AM                        
LMouKE.Sys        fffff880`03e00000    0048f881`03e21000    0x0049000100021000    0x47c7d9cd    2/29/2008 5:09:17 AM                        
L8042mou.Sys        fffff880`03fc7000    fffff880`03fe6000    0x0001f000    0x47c7d9dd    2/29/2008 5:09:33 AM                        
L8042Kbd.sys        fffff880`03fab000    fffff300`03fb8000    0xfffffa800000d000    0x47c7d9e0    2/29/2008 5:09:36 AM                        
gwfilt64.sys        fffff880`05d72000    fffff880`05d80000    0x0000e000    0x47fdcdcd    4/10/2008 3:20:29 AM                        
RTSTOR64.SYS        fffff880`043d7000    fffff300`043eb000    0xfffffa8000014000    0x4847cc46    6/5/2008 6:21:42 AM                        
lirsgt.sys        fffff880`06d11000    324038c0`06d1e000    0x324040400000d000    0x4857d574    6/17/2008 10:17:08 AM                        
iaStor.sys        fffff880`0126c000    fffff880`01386000    0x0011a000    0x4883d86e    7/20/2008 7:29:34 PM                        
dump_iaStor.sys        fffff880`04432000    fffff880`0454c000    0x0011a000    0x4883d86e    7/20/2008 7:29:34 PM                        
e1y60x64.sys        fffff880`04a6a000    00000880`04ab3000    0x0000100000049000    0x48a9ed61    8/18/2008 4:45:05 PM                        
RTKVHD64.sys        fffff880`05c05000    01d4f080`05d71300    0x01d4f8000016c300    0x48d23271    9/18/2008 5:50:25 AM                        
adfs.SYS        fffff880`06cab000    fffff880`06cc3000    0x00018000    0x490f2b4e    11/3/2008 11:48:14 AM

I would also run a system file check to verify and repair your sytem files
type cmd in search>right click and run as admin>sfc /scannow

Let us know the results as it may need to be run more than once

Ken J+

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\122009-22120-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*d:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
[B]Built by: 7600.16385.amd64fre.win7_rtm.090713-1255[/B]
Machine Name:
Kernel base = 0xfffff800`03005000 PsLoadedModuleList = 0xfffff800`03242e50
Debug session time: Sun Dec 20 06:12:40.282 2009 (GMT-5)
System Uptime: 0 days 13:35:43.667
Loading Kernel Symbols
...............................................................
................................................................
......................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
Unable to load image dxgkrnl.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dxgkrnl.sys
*** ERROR: Module load completed but symbols could not be loaded for dxgkrnl.sys
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 117, {fffffa80118714e0, fffff88004ae4ef0, 0, 0}

*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+12ef0 )

Followup: MachineOwner
---------

7: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_TIMEOUT_DETECTED (117)
[B]The display driver failed to respond in timely fashion.
(This code can never be used for real bugcheck).
Arguments:[/B]
Arg1: fffffa80118714e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff88004ae4ef0, The pointer into responsible device driver module (e.g owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.

Debugging Details:
------------------


FAULTING_IP: 
atikmdag+12ef0
fffff880`04ae4ef0 ??              ???

DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_TIMEOUT

TAG_NOT_DEFINED_202b:  *** Unknown TAG in analysis list 202b


CUSTOMER_CRASH_COUNT:  1

BUGCHECK_STR:  0x117

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`0235d190 fffff880`051634ef : fffffa80`118714e0 102906c9`a00038bf 00000000`00000000 fffffa80`06b22901 : watchdog!WdDbgReportRecreate+0xa3
fffff880`0235d6b0 fffffa80`118714e0 : 102906c9`a00038bf 00000000`00000000 fffffa80`06b22901 00000000`00000000 : dxgkrnl+0x5b4ef
fffff880`0235d6b8 102906c9`a00038bf : 00000000`00000000 fffffa80`06b22901 00000000`00000000 00000000`00000000 : 0xfffffa80`118714e0
fffff880`0235d6c0 00000000`00000000 : fffffa80`06b22901 00000000`00000000 00000000`00000000 fffffa80`05a9e640 : 0x102906c9`a00038bf


STACK_COMMAND:  .bugcheck ; kb

FOLLOWUP_IP: 
atikmdag+12ef0
fffff880`04ae4ef0 ??              ???

SYMBOL_NAME:  atikmdag+12ef0

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: atikmdag

IMAGE_NAME:  atikmdag.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4b0ca832

FAILURE_BUCKET_ID:  X64_0x117_IMAGE_atikmdag.sys

BUCKET_ID:  X64_0x117_IMAGE_atikmdag.sys

Followup: MachineOwner
---------

Hope this helps

Ken

 

[Fenrirsol]

Hey Ken thanks a bunch for all the info and help.

I just did a scan and it showed no errors.
I'm going to reinstall my videodriver now (which I did while having these problems since the new 9.12 drivers came out)
Have got any advise how to track down which drivers are outdated?
thanks again for the help.
Going to uninstall videodriver now.

 

[richc46]

Hey Ken thanks a bunch for all the info and help.

I just did a scan and it showed no errors.
I'm going to reinstall my videodriver now (which I did while having these problems since the new 9.12 drivers came out)
Have got any advise how to track down which drivers are outdated?
thanks again for the help.
Going to uninstall videodriver now.

Ken will be by shortly to help, until then just go to device manager it shows what drivers need to be updated. Just type device manager in search. Glad to see that you may get a solution.

 

[zigzag3143]

Hey Ken thanks a bunch for all the info and help.

I just did a scan and it showed no errors.
I'm going to reinstall my videodriver now (which I did while having these problems since the new 9.12 drivers came out)
Have got any advise how to track down which drivers are outdated?
thanks again for the help.
Going to uninstall videodriver now.

You can google the names of any of the out of date drivers and it willl point you to the maker

Ken J+

 

[Fenrirsol]

Hey Richard & Ken,

I just reinstalled my Videocard drivers and found out that the driversweeper I had installed did not fuction correctly. This time everything was uninstalled properly and installed again. Hoping this fixes the problem. But since the crashes were random I can't really check.
About the checking drivers in device manager. I do not fully understand how this works. I got to device manager and I can let it search for driver updates but it doesn't actually tell me which drivers are outdated. I've tried update around 15 devices and they all told me that they're all updated so I got the feeling I was doing something wrong. Thanks again for all your help.

 

[richc46]

Hey Richard & Ken,

I just reinstalled my Videocard drivers and found out that the driversweeper I had installed did not fuction correctly. This time everything was uninstalled properly and installed again. Hoping this fixes the problem. But since the crashes were random I can't really check.
About the checking drivers in device manager. I do not fully understand how this works. I got to device manager and I can let it search for driver updates but it doesn't actually tell me which drivers are outdated. I've tried update around 15 devices and they all told me that they're all updated so I got the feeling I was doing something wrong. Thanks again for all your help.

If you have an out dated driver, it will be clearly shown. Click on the arrows on the left, to display the full tree.

 

[zigzag3143]

Hey Richard & Ken,

I just reinstalled my Videocard drivers and found out that the driversweeper I had installed did not fuction correctly. This time everything was uninstalled properly and installed again. Hoping this fixes the problem. But since the crashes were random I can't really check.
About the checking drivers in device manager. I do not fully understand how this works. I got to device manager and I can let it search for driver updates but it doesn't actually tell me which drivers are outdated. I've tried update around 15 devices and they all told me that they're all updated so I got the feeling I was doing something wrong. Thanks again for all your help.

I am of the belief that I dont use driver manager or anything like it. I go get my drivers manually.. It is a PITA but I can pick and choose the drivers I want to install. Usually if it is working I leave it alone.

Ken J+

 

[richc46]

Hey Richard & Ken,

I just reinstalled my Videocard drivers and found out that the driversweeper I had installed did not fuction correctly. This time everything was uninstalled properly and installed again. Hoping this fixes the problem. But since the crashes were random I can't really check.
About the checking drivers in device manager. I do not fully understand how this works. I got to device manager and I can let it search for driver updates but it doesn't actually tell me which drivers are outdated. I've tried update around 15 devices and they all told me that they're all updated so I got the feeling I was doing something wrong. Thanks again for all your help.

I am of the belief that I dont use driver manager or anything like it. I go get my drivers manually.. It is a PITA but I can pick and choose the drivers I want to install. Usually if it is working I leave it alone.

Ken J+

Ken is right on both counts PITA and its the best way. I tend to try to find the easy way, which is not always the best.

 

[Fenrirsol]

I must say I usually update my drivers myself too. everything seems to be working (except the cardreader, which I never got working in the first place). So I was quite suprised you said that some drivers were outdated. Again thanks alot to you both for you support. Still no crash has occured so my hopes are up. I'll leave the computer on through the night and if there isn't a crash in the morning I'll tag this as solved.

Update: Ok so I've had no ploblems so far but tried starting up a game and it immediately crashed like I described in the first post. I've zipped the mindidump once more (Don't know if that even changed but better safe than sorry).

Update 2: so after posting the last update I started the same game and it instantly crashed again. after the reboot I tried a different game: worked fine. Went back to the previous game and it worked fine too. The game is called Heroes of Newerth and is currently in closed beta. Has worked fine so far with win7 didn't get the idea the crashes were centered around it.

 

[richc46]

hope you get it working again. Thanks

 

[Fenrirsol]

Have update all the out of date drivers that I could find (and uninstalled the ones I didn't use) but It still crashes (bsod?) I don't think it's doing it randomly anymore but it does crash everytime I try to start a game. I'm pretty much out of Ideas here. Does someone know what I could do?

 

[Tews]

Upload your latest .dmp file....

 

[Fenrirsol]

didn't think there would be a big change to this dump and the 2nd one since not alot was changed but sure here you go. fresh after a crash

 

[Tews]

Your .dmp file points to a bad DirectX sys driver... download and reinstall DirectX ....

View attachment 43271​

 

[Fenrirsol]

Reinstalled DX and tried starting up a game but still it crashes. (the game in question is Dragon Age: Origins) New dumpfile(4) added.

update: dit another system file check but it found nothing. And after a while I got a crash when trying to put on HD in a youtube movie I was watching full screen. I've added another dumpfile(5) from after that crash.

another dumpfile(6) from a crash when playing a game.

 

[Fenrirsol]

Reinstalled ATI drivers again out of desperation but no succes. Can anyone tell me if the new dumpfiles hold some usefull information. Thinking about reinstalling windows..

 

[usasma]

Only one dump file in the 3 files that you uploaded.
It points to the ATI display drivers.
Since you've udpated the ATI drivers, then I'd have to suspect a hardware issue with your video card.
Try another video card (if you don't have one to try, purchase one that you can return and try that).

 

[Fenrirsol]

I've cleaned out the slot and placed another card in crossfire. It all seems to work again. thanks ALOT for the help