random IRQL NOT LESS OR EQUAL problem with netio.sys on the screen.

[larrys2006]

I have a windows 7 64bit computer that has a random blue screen that says netio.sys and IRQL NOT LESS OR EQUAL it has been a few weeks problem, it is to fast to write the things down. I ran a windows mem check for 3 days straight no crash, do you have any ideas? I am pulling the last of my hair out.

Larry

 

[Gator]

Hello larrys2006, Welcome to Sevenforums!

First of all, my main recommendation is for you to perform a complete reinstall. You have a ton of undesirable programs and are most likely infected. What I would do is perform a cleaninstall. Below will be a few links to help you out should you choose this route.

Backup your Data! Here is a great thread with lots of recommendations for backing up
http://www.sevenforums.com/installation-setup/140899-what-back-up-before-clean-reinstall.html


Optimize your HDD/SDD for reinstall (Only Step 1 is necessary -- THIS WILL ERASE ALL DATA FROM YOUR HARDDRIVE )
http://www.sevenforums.com/tutorials/91339-ssd-hdd-optimize-windows-reinstallation.html

Clean Install
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

If you want to perform a Clean install and you are having doubts or fears, feel free to ask any questions and we will help you through it.
________________________________________________

Now, On to your BSOD. If a Clean Install is not what you want to do, the following will be very time consuming as we need to ensure you are not infected.

It appears that Internet Download Manager is causing your problems. It is not a recommended or necessary program so the best course of action would be to remove it. I also recommend you remove several other programs as well. Lastly, running two anti-virus programs is not recommended. It does not help in any way and is actually more harmful than helpful.

Please download Revouninstaller
Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

When running Revo, make sure to check the Advanced option (important) and make sure you select all and delete everything when prompted (also very important) Please remove the following programs:

Internet Download Manager
Avira (Please download Microsoft Security Essentials at least for the purposes of resolving your BSOD)
Avira Desktop
My Avira
Advanced System Care
Comodo
Device Doctor (not a terrible program, but I recommend getting drivers only from manufacturers websites)
Driver Booster 2
Driver Max
Free FLV Player
Free File Viewer
Free Zip Archiver
Iobit Malware Fighter
Iobit Uninstaller (revo is better)
Slim Cleaner
Spybot Search & Destroy 2 (decent program, but causes problems)

Run Full scans with the following programs:

Download and run Rkill
RKill Download

Make sure you download and run Microsoft Security Essentials:
http://windows.microsoft.com/en-us/windows/security-essentials-download

Download and Run Malwarebytes: Make sure to perform a Custom Scan and check the box to enable scanning of Rootkits > Scan C:
http://www.sevenforums.com/tutorials/338716-malwarebytes-anti-malware-free.html

Run SuperAntiSpyware (You seem to have it installed already)

Download and Run AdwCleaner
http://www.bleepingcomputer.com/download/adwcleaner/

If you chose this option, please post all logs produced by running these programs.

 

[larrys2006]

I have used these programs for years but I will give it a try, I will do it the long way. I did a fresh install last month because of this problem but it did not help.

thanks

 

[Gator]

I have used these programs for years but I will give it a try, I will do it the long way. I did a fresh install last month because of this problem but it did not help.

thanks

Internet Download Manager is your main problem. This program (its driver) is causing your BSOD.

For full disclosure, some of those programs aren't THAT bad, but from a BSOD standpoint, we need them gone so we can test the system stability afterwards.

You can introduce SOME of them back to your system slowly although I recommend against 3rd party driver utilities and Iobit stuff.

A good thing to do is google each program with "Should I remove it 'Program Name'" if the program gets a good rating, you can introduce it back to your system.

There are programs better than Avira and Comodo but if you wish to use ONE of these, feel free after we finish fixing your BSOD problems. Do not install two AV's on any system.

You want, 1 Antivirus, Malware protection, spyware protection and firewall at a minimum.

 

[larrys2006]

done

Here is the files you wanted.

 

[Gator]

Ok sorry for taking so long to get back to you. Have you gotten rid of the programs listed? Especially Internet Download Manager? If so, has your BSOD's stopped? From a standpoint of this BSOD thread, this is the most important action you can perform and then respond back on the results.

Now as far as the logs from Malwarebytes rkill etc.. It looks like just a few Pups and tracking cookies but what is concerning is trovi and browser hijacks. So lets make sure we have gotten rid of all browser hijacks.

Click Start > Type Internet Options and press enter > Go to Connections Tab > Lan Settings and ensure there isn't a checkbox in the Proxy Server Section

While we are in Internet Options, Go to Advanced Tab > Click Restore Advanced Settings > Also Reset Explorer, don't check user data option

Reset Settings in Google Chrome:
Google Chrome Blog: Clean up your hijacked settings

Reset Settings in FireFox (this tutorial is also good for cleaning up a system, you've performed most so only do Firefox settings for now)
Reset Mozilla Firefox to default settings (GUIDE)

In Firefox if for some reason some settings remain after reset, I made a little guide on how to manually remove browser hijacks in Firefox
http://www.sevenforums.com/tutorials/343622-firefox-advanced-browser-cleanup.html

After you finished removing all programs, removing any remaining browser hijacks, could you run the DM log collector and post it again.

http://www.sevenforums.com/dl/dm log collector.exe

 

[larrys2006]

sofar so good

I think firefox was done right.

 

[larrys2006]

re

BSOD's has stopped so far, before I could go a week before it would crash. and yes the programs you said were removed.

 

[Gator]

Ok, now lets cleanup some stuff. Please do these in order

Please download CCleaner
https://www.piriform.com/ccleaner/download

In the "Cleaner" section simply click "Run Cleaner"

Click "Registry" then click "Scan for Issues" > "Fix Selected Issues" > (VERY IMPORTANT) Save the backup when prompted > Click "Fix All Selected Issues"

Cleaning Startup
Click Start > Type msconfig into the search box and press enter > Click Startup Tab > Disable All startup entries minus the following: MSC, SuperantiSpyware (keep these enabled on startup)> Exit and Reboot

Cleaning Registry (Backup was made with CCleaner before but otherwise, always backup your registry before making edits to the registry)
Click Start > Type regedit into search and press enter > Press F3 after regedit opens > Type in "trovi" if any entries are present right-click and delete then press F3 to find the next entry. Only delete the entry highlighted, nothing else. Continue deleting each single entry every time you press F3 until your registry says there are no more entries. (Very important to not delete anything other than what I mentioned and what is highlighted when you search for trovi)

Cleaning up more startup files
Download Autoruns from here: Autoruns for Windows
Unzip the file > Extract "autoruns.exe" to your Desktop > Right-click and select "Run as Administrator" > Right-click and delete any and all entries that are highlighted in Yellow

Reboot.

If you need any help, just let us know.

 

[larrys2006]

more help

So what do I do now? Can I put the things back in the browser like the add blocker and other things?

 

[Gator]

So what do I do now? Can I put the things back in the browser like the add blocker and other things?

Do you feel like your system is more stable than before? If so, yes you can start to redo your browsers and introducing some programs back in. I highly suggest you stay away from the programs we removed. If you want some better alternatives, just let me know and I'll tell you. If you choose to introduce a couple of them back in, make sure you only install it after you searched for it here: Should I Remove It?

At the very least, I recommend against all of these
Internet Download Manager
Driver Booster 2
Driver Max
Free FLV Player
Free File Viewer
Free Zip Archiver
Iobit Malware Fighter
Iobit Uninstaller (revo is better)
Slim Cleaner

If you choose Comodo or Avira over MSE, make sure you only choose one antivirus.

 

[Layback Bear]

I highly recommend NOT using anything from IObits.

 

[larrys2006]

not shure

It seems ok but I will run it for a week to be sure. I will be away for the next 5 days but yes I would like to know some good replacements. I know you said the downloader had no use but having the download coming from 18 places seems to make the download faster and if I crash it lets me resume. also I could use a program that unzips unrar uniso like my free program did. I can not afford to buy programs so can you recommend free programs. Thanks

Larry

 

[larrys2006]

so far so good I just got back and it did not crash.