Random lockups and BSODs

[Jonathan_King]

First thing I notice, ASACPI has not been updated yet. Go here: ASUSTeK Computer Inc.-Support-

In the Utilities section, download the ATK0110 driver.

In one dump, tcpip.sys was blamed, the Windows TCP/IP driver. I see your Realtek network adapters are outdated. Please install these ones: Realtek

Your Soundblaster drivers are old too; no updates can be found however: Creative Worldwide Support

Hardware is blamed by one dump, but it doesn't say what component.

Try testing RAM with Memtest86, this time for longer. See this tutorial: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

You say you remove the GPU, and it didn't work? What GFX card did you use?

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Tue Oct  5 21:34:44.814 2010 (UTC - 4:00)
System Uptime: 0 days 7:00:34.562
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
BugCheck D1, {fffff80000c9b6e0, 2, 0, fffff880016e777b}
Probably caused by : tcpip.sys ( tcpip!ConvertFieldToAddr+2b )
BUGCHECK_STR:  0xD1
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Oct  4 17:10:33.097 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:09.470
BugCheck 74, {2, fffff88003b87b20, 5, ffffffffc000014c}
Probably caused by : ntkrnlmp.exe ( nt!CmpLoadHiveThread+23a )
BUGCHECK_STR:  0x74
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Sun Oct  3 17:58:47.455 2010 (UTC - 4:00)
System Uptime: 0 days 1:50:50.218
BugCheck 50, {ffffffffffffff85, 1, fffff80002b7a890, 0}
Probably caused by : hardware ( nt!AlpcpExposeAttributes+140 )
BUGCHECK_STR:  0x50
PROCESS_NAME:  csrss.exe
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[jonesmark]

Thanks, some good extra things for me to try. I will try all of these and post back the results.

The other GPU I have is an nVidia 8800GT card, which I swopped in to test - I received a BSOD also with that card though, just when web surfing.

EDIT: these are the actions I've taken:

- updated my ATK0110/ ASACPI driver ok, this is the latest one from the ASUS website for my motherboard - this is version 1043.6.0.0 (05/05/2009)

- updated the LAN driver from the RealTek site, this is now version 7.26.902.2010 (02/09/2010).

- updated the soundblaster drivers from the creative site, this is now 6.10.0.209 (27/08/2009)

- ran memtest as instructed above via a boot CD: I left it running overnight for 9.5 hours and it did 9 passes with zero errors; the PC stayed up fine as well with no restarts or problems.

- ran CHKDSK on my HDD C: drive 128GB with Win 7 on:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
83968 file records processed. File verification completed.
69 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
117926 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
83968 file SDs/SIDs processed. Cleaning up 291 unused index entries from index $SII of file 0x9.
Cleaning up 291 unused index entries from index $SDH of file 0x9.
Cleaning up 291 unused security descriptors.
Security descriptor verification completed.
16980 data files processed. CHKDSK is verifying Usn Journal...
33853616 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
83952 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
22128674 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

117210208 KB total disk space.
28460864 KB in 66208 files.
47760 KB in 16981 indexes.
0 KB in bad sectors.
186884 KB in use by the system.
65536 KB occupied by the log file.
88514700 KB available on disk.

4096 bytes in each allocation unit.
29302552 total allocation units on disk.
22128675 allocation units available on disk.

Internal Info:
00 48 01 00 01 45 01 00 1f 76 02 00 00 00 00 00 .H...E...v......
25 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 %...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.



--------------------------------------------------------------------------
- ran CHKDSK on my HDD D: drive 1TB with media on and some games (LOTRO)

Checking file system on D:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
12800 file records processed. File verification completed.
1 large file records processed. 0 bad file records processed. 0 EA records processed. 0 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
13334 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
12800 file SDs/SIDs processed. Cleaning up 18 unused index entries from index $SII of file 0x9.
Cleaning up 18 unused index entries from index $SDH of file 0x9.
Cleaning up 18 unused security descriptors.
Security descriptor verification completed.
267 data files processed. CHKDSK is verifying file data (stage 4 of 5)...
12784 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
47345636 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

204697599 KB total disk space.
15229588 KB in 1494 files.
464 KB in 269 indexes.
0 KB in bad sectors.
84999 KB in use by the system.
65536 KB occupied by the log file.
189382548 KB available on disk.

4096 bytes in each allocation unit.
51174399 total allocation units on disk.
47345637 allocation units available on disk.

Internal Info:
00 32 00 00 ee 06 00 00 b8 09 00 00 00 00 00 00 .2..............
10 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

 

[jonesmark]

Hi there, I've performed the latest suggested tests, running memtest, CHKDSK and updating drivers. Results in my post above. Everything seems to be ok from the test results, but please check them and let me know.

I will carry on testing my system with some games and report back if I get any BSODs or lock-ups.

Thanks again.

 

[jonesmark]

Hi there. My PC has been sort of stable. I've left it running in Win 7 for a day or 2, and have had some games oh it, and I've had no problems.

I was running LOTRO (online game) for about 2 or 3 hours today, and it was stable - I decided to put my PC case side back on and move the tower case from on its side to standing upright under my desk as usual - when I did this, I had a BSOD with the error "an attempt was made to execute non-executable memory". I wonder if my RAM or another component may not be making a good connection, and moving the case caused this BSOD ?

I've attached the new mini dump and PerfmonReport files as usual.

Thanks.

 

[Jonathan_King]

No drivers seem to be the cause here.

Go ahead and stress your system more. Run Prime95, according to this tutorial: http://www.sevenforums.com/tutorials/100352-cpu-stress-test-prime95.html

Also, run the Blend test.

BSOD Summary:

[font=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Sun Oct 10 14:03:30.504 2010 (UTC - 4:00)
System Uptime: 0 days 10:11:07.878
BugCheck FC, {fffff88003b3429e, 800000012f56b963, fffff88001f2ea60, 2}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+42567 )
BUGCHECK_STR:  0xFC
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[jonesmark]

Update on this:

- I've run Furmark today for 10 hours straight, no problems, PC stayed stable, GPU temp was constant at around 72 deg C.

- I've run Prime95 in stress test as instructed, I ran it for about an hour, seemed stable and ok so I stopped it after about an hour. Speedfan gives two temp read outs: 61 deg C (temp1), 73 deg C (core). PC Probe 2 gives the following: CPU 61, MB 30, NB 49, SB 45 (all deg C).

Any idea if these are too hot for my CPU or GPU (the CPU and GPU types are in my profile) ?
I guess I could buy a bigger/ better cooler for the CPU and use artic thermal paste ?

I should add that, following the last BSOD when I moved my case, I have reseated my 2 RAM sticks in the other two motherboard slots.

 

[jonesmark]

Well, after 2 or 3 days of my PC being stable, I had a few lockups (freezes) and restarts in Win 7 today, and 3 BSODs with errors

MEMORY_MANAGEMENT
BUGCODE_USB_DRIVER
IRQL_NOT_LESS_OR_EQUAL

The problems seemed to start just after I put a CD in my DVD drive to install my monitor drivers (whether or not that was the trigger I'm not sure).

Win 7 generated a new mini dump file. I ran the usual program and I've zipped up the results and attached it.

Any help is most welcome !

Thanks.

 

[CarlTR6]

Error code FE, BUGCODE_USB_DRIVER. Usually caused by a USB device driver.

Unfortunately, the dump file is partial corrupted and I did not get date stamps for most of the drivers.

Kernel base = 0xfffff800`02867000 PsLoadedModuleList = 0xfffff800`02aa4e50
Debug session time: Wed Oct 13 17:22:44.495 2010 (GMT-4)
System Uptime: 0 days 0:01:30.868
Loading Kernel Symbols
..............................................
Loading User Symbols
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {5, fffffa8004f071a0, 10024398, fffffa80054c6f60}

Probably caused by : ntkrnlmp.exe ( nt!PoIdle+53a )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

BUGCODE_USB_DRIVER (fe)
USB Driver bugcheck, first parameter is USB bugcheck code.
Arguments:
Arg1: 0000000000000005, USBBUGCODE_INVALID_PHYSICAL_ADDRESS The host controller is
    using a physical memory address that was not allocated by
    the USBport driver.
Arg2: fffffa8004f071a0, Device extension pointer of the host controller
Arg3: 0000000010024398, PCI Vendor,Product id for the controller
Arg4: fffffa80054c6f60, Pointer to Endpoint data structure

Debugging Details:
------------------


CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xFE

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800028e6a3a to fffff88003d957f2

STACK_TEXT:  
fffff800`00b9cc98 fffff800`028e6a3a : 00000000`002fd8f4 fffffa80`050335d8 fffff800`02a5fc40 00000000`00000002 : 0xfffff880`03d957f2
fffff800`00b9cca0 fffff800`028e16cc : fffff800`02a51e80 fffff800`00000000 00000000`00000000 fffff880`0130ac50 : nt!PoIdle+0x53a
fffff800`00b9cd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x2c


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt!PoIdle+53a
fffff800`028e6a3a 0fba2506fc17000f bt      dword ptr [nt!PerfGlobalGroupMask+0x8 (fffff800`02a66648)],0Fh

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  nt!PoIdle+53a

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4a5bc600

FAILURE_BUCKET_ID:  X64_0xFE_nt!PoIdle+53a

BUCKET_ID:  X64_0xFE_nt!PoIdle+53a

Followup: MachineOwner
---------

0: kd> lmtsmn
start             end                 module name
fffff880`00f44000 fffff880`00f9b000   ACPI     ACPI.sys     unavailable (00000000)
fffff880`00c2a000 fffff880`00c35000   amdxata  amdxata.sys  unavailable (00000000)
fffff880`00df6000 fffff880`00dff000   atapi    atapi.sys    unavailable (00000000)
fffff880`00c00000 fffff880`00c2a000   ataport  ataport.SYS  unavailable (00000000)
fffff880`0146b000 fffff880`01473000   AtiPcie  AtiPcie.sys  unavailable (00000000)
fffff880`00d1c000 fffff880`00ddc000   CI       CI.dll       unavailable (00000000)
fffff880`01000000 fffff880`01030000   CLASSPNP CLASSPNP.SYS unavailable (00000000)
fffff880`00cbe000 fffff880`00d1c000   CLFS     CLFS.SYS     unavailable (00000000)
fffff880`0127b000 fffff880`012ee000   cng      cng.sys      unavailable (00000000)
fffff880`01455000 fffff880`0146b000   disk     disk.sys     unavailable (00000000)
fffff880`00c81000 fffff880`00c95000   fileinfo fileinfo.sys unavailable (00000000)
fffff880`00c35000 fffff880`00c81000   fltmgr   fltmgr.sys   unavailable (00000000)
fffff880`012ff000 fffff880`01309000   Fs_Rec   Fs_Rec.sys   unavailable (00000000)
fffff880`0141b000 fffff880`01455000   fvevol   fvevol.sys   unavailable (00000000)
fffff880`01513000 fffff880`0155d000   fwpkclnt fwpkclnt.sys unavailable (00000000)
fffff800`0281e000 fffff800`02867000   hal      hal.dll      Mon Jul 13 21:27:36 2009 (4A5BDF08)
fffff880`01412000 fffff880`0141b000   hwpolicy hwpolicy.sys unavailable (00000000)
fffff800`00bc4000 fffff800`00bce000   kdcom    kdcom.dll    Mon Jul 13 21:31:07 2009 (4A5BDFDB)
fffff880`01261000 fffff880`0127b000   ksecdd   ksecdd.sys   unavailable (00000000)
fffff880`014e8000 fffff880`01513000   ksecpkg  ksecpkg.sys  unavailable (00000000)
fffff880`00c9d000 fffff880`00caa000   mcupdate mcupdate.dll unavailable (00000000)
fffff880`00ddc000 fffff880`00df6000   mountmgr mountmgr.sys unavailable (00000000)
fffff880`00fa4000 fffff880`00fae000   msisadrv msisadrv.sys unavailable (00000000)
fffff880`01203000 fffff880`01261000   msrpc    msrpc.sys    unavailable (00000000)
fffff880`01400000 fffff880`01412000   mup      mup.sys      unavailable (00000000)
fffff880`01309000 fffff880`013fb000   ndis     ndis.sys     unavailable (00000000)
fffff880`01488000 fffff880`014e8000   NETIO    NETIO.SYS    unavailable (00000000)
fffff800`02867000 fffff800`02e44000   nt       ntkrnlmp.exe Mon Jul 13 19:40:48 2009 (4A5BC600)
fffff880`0105c000 fffff880`011ff000   Ntfs     Ntfs.sys     unavailable (00000000)
fffff880`00e00000 fffff880`00e15000   partmgr  partmgr.sys  unavailable (00000000)
fffff880`00fae000 fffff880`00fe1000   pci      pci.sys      unavailable (00000000)
fffff880`00e86000 fffff880`00e8d000   pciide   pciide.sys   unavailable (00000000)
fffff880`00fee000 fffff880`00ffe000   PCIIDEX  PCIIDEX.SYS  unavailable (00000000)
fffff880`012ee000 fffff880`012ff000   pcw      pcw.sys      unavailable (00000000)
fffff880`00caa000 fffff880`00cbe000   PSHED    PSHED.dll    unavailable (00000000)
fffff880`015b8000 fffff880`015f2000   rdyboost rdyboost.sys unavailable (00000000)
fffff880`015b1000 fffff880`015b8000   speedfan speedfan.sys unavailable (00000000)
fffff880`015a9000 fffff880`015b1000   spldr    spldr.sys    unavailable (00000000)
fffff880`01600000 fffff880`017fd000   tcpip    tcpip.sys    unavailable (00000000)
baac731c`f7bb12c0 baac731d`f328a91c   Unknown_Module_baac731c_f7bb12c0 Unknown_Module_baac731c`f7bb12c0 unavailable (00000000)
fffff880`00fe1000 fffff880`00fee000   vdrvroot vdrvroot.sys unavailable (00000000)
fffff880`00e15000 fffff880`00e2a000   volmgr   volmgr.sys   unavailable (00000000)
fffff880`00e2a000 fffff880`00e86000   volmgrx  volmgrx.sys  unavailable (00000000)
fffff880`0155d000 fffff880`015a9000   volsnap  volsnap.sys  unavailable (00000000)
fffff880`00e91000 fffff880`00f35000   Wdf01000 Wdf01000.sys unavailable (00000000)
fffff880`00f35000 fffff880`00f44000   WDFLDR   WDFLDR.SYS   unavailable (00000000)
fffff880`00f9b000 fffff880`00fa4000   WMILIB   WMILIB.SYS   unavailable (00000000)

Unfortunately I can't tell much from this dump other than it blames USB. As far as I can determine, all of your USB drivers are up to date. What do you have plugged into USB?

 

[jonesmark]

Hi there, the only thing I have plugged into USB is the wireless controller for my cordless keyboard and mouse. Following the BSODs last night I've now installed the software/ drivers for these, as well as the driver for my monitor.

Should I try attaching the zip file again ?

 

[jonesmark]

I've run Prime95 as instructed above today for 13 hours. All 4 cores of my CPU were maxed out at 100%, CPU temp steady at 60 deg C, core temp steady at 72 deg C.

On each CPU core, approximately 555 test were completed, zero errors, zero warnings.



I also ran the Western Digital diagnostics program on both my HDDs, the C: drive from within windows, and the D: drive from a boot-CD. No errors or warnings were reported.

 

[Jonathan_King]

I've heard mice and keyboard drivers can insert their hooks all over the place, but all I can get out of that is that a bad mouse driver may cause BSODs.

Try using a different mouse.

 

[jonesmark]

Hey there. Over the last few weeks I have tested with just 1 RAM stick in at a time.

I put just 1 RAM stick in my PC and tested it for 1 week. I ran memtest for 24 hours or so and it did 20 passes with no errors. My system was also stable with no crashes or BSODs in games.

After that, I then swopped the RAM stick for the other one and tested my system for another week. I ran memtest for 24 hours or so, it did 20 passes with no errors, my system was stable with no problems.

After the 2nd week, I put both RAM sticks back in. I had no problems for a week and a half, but then today I suddenly had 2 BSODs in quick succession. I've attached the zip file as usual.

Any help would be great, thanks !

 

[Jonathan_King]

What is the make/model of your PSU?

You might try running Memtest on both sticks at the same time.

...Summary of the dumps

[font=lucida console]
Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
Debug session time: Mon Nov 15 05:03:00.581 2010 (UTC - 5:00)
System Uptime: 0 days 0:02:12.329
*** WARNING: Unable to verify timestamp for Unknown_Module_00000000`00000000
Probably caused by : memory_corruption ( nt!MmZeroPageThread+3d4 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xA
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!MmZeroPageThread+3d4
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
  
[/font]

 

[jonesmark]

Hi there. My PSU is a Thermaltake 700W. I'll run memtest for 24 hours with both RAM sticks in.

It looks like the BSODs I had today were due to bad RAM, is that correct ?

EDIT: I just had another BSOD with the message "MEMORY_MANAGEMENT". This didn't write any debug information though - well, it didnt change the timestamp of today's mini dump file, so I'm guessing that means it hasn't written anything to that file.

 

[Jonathan_King]

The "memory_corruption" and "memory_management" often do point to bad RAM, so it may pay off to run a test.

 

[jonesmark]

Hi there,

I've just run memtest at bootup for 2 days solid with both RAM sticks in place. It did 42 passes and no errors.

Thanks.

 

[Jonathan_King]

Hello,

Try running a hard drive test, with SeaTools: | Seagate

Your hard drive is one of the older components in the system, so that may be the most likely to have problems.

 

[jonesmark]

Hmmm I had a blue screen (IRQL_NOT_LESS_OR_EQUAL) and some lock ups tonight, although no mini dump files were created. I also had some strange graphical artefacts when in Win 7 desktop also - one of the lock ups was at the Win 7 startup screen, the PC froze and lots of red smears appeared on the background when it locked up. Does this suggest it could be my GPU, maybe the RAM on the GPU ?

 

[CarlTR6]

It certainly is a possibility. Run Furmark following the instructions in this tutorial: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

 

[Jonathan_King]

Since you already changed the graphics card, that would make that possibility unlikely, but stranger things have happened.

Honestly, I suspect a motherboard problem.

-Furmark has been run: http://www.sevenforums.com/crashes-debugging/115543-random-lockups-bsods.html#post1009594

-Western Digital Data Lifeguard has been run: http://www.sevenforums.com/crashes-debugging/115543-random-lockups-bsods.html#post1013988

Prime95 has been run: http://www.sevenforums.com/crashes-debugging/115543-random-lockups-bsods.html#post1013988

Memtest86 has been run: http://www.sevenforums.com/crashes-debugging/115543-random-lockups-bsods.html#post1083163

-PSU is sufficient, although there is always that chance that a PSU will fail prematurely.

-Software has been all but eliminated.

I'd say motherboard is the most likely candidate here.