Random reboots with no BSOD. Have memdump

insider69

New member
Local time
8:06 AM
Messages
3
Gday all.
Was wondering if some enlightened individual could interpret a dump file for me please?
Getting random reboots (haven't changed hardware recently, no specific action causes them etc) and its rather annoying to say the least.
Used windbg to analyse memory.dmp but im a little out of my depth.
Will paste below but from what I can see, theres a problem with the NVidia driver / some bloatware that comes with it - NvBackend.exe

Anyway, opinions and help appreciated.

Please and thanks.




Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Windows\MEMORY.DMP]
Kernel Summary Dump File: Only kernel address space is available
Symbol search path is: srv*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Kernel base = 0xfffff800`02c63000 PsLoadedModuleList = 0xfffff800`02ea6890
Debug session time: Sat Feb 7 18:27:12.964 2015 (UTC + 11:00)
System Uptime: 0 days 0:34:18.388
Loading Kernel Symbols
...............................................................
................................................................
............................
Loading User Symbols
PEB is paged out (Peb.Ldr = 00000000`7efdf018). Type ".hh dbgerr001" for details
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffff8a0035857d0, fffff8a003585a30, 5260104}
Page 1b5ff9 not present in the dump file. Type ".hh dbgerr004" for details
Probably caused by : dxgkrnl.sys ( dxgkrnl!DxgkEscape+c3f )
Followup: MachineOwner
---------
3: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
BAD_POOL_HEADER (19)
The pool is already corrupt at the time of the current request.
This may or may not be due to the caller.
The internal pool links must be walked to figure out a possible cause of
the problem, and then special pool applied to the suspect tags or the driver
verifier to a suspect driver.
Arguments:
Arg1: 0000000000000020, a pool block header size is corrupt.
Arg2: fffff8a0035857d0, The pool entry we were looking for within the page.
Arg3: fffff8a003585a30, The next pool entry.
Arg4: 0000000005260104, (reserved)
Debugging Details:
------------------

BUGCHECK_STR: 0x19_20
POOL_ADDRESS: fffff8a0035857d0 Paged pool
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: NvBackend.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from fffff80002e0bcae to fffff80002cd9e80
STACK_TEXT:
fffff880`09f867b8 fffff800`02e0bcae : 00000000`00000019 00000000`00000020 fffff8a0`035857d0 fffff8a0`03585a30 : nt!KeBugCheckEx
fffff880`09f867c0 fffff880`06b13523 : fffff8a0`035857e0 00000000`00000000 fffff880`4b677844 00000000`00000003 : nt!ExDeferredFreePool+0x12da
fffff880`09f86870 fffff960`0022a016 : 00000000`3b01100c fffffa80`09069b50 00000000`7efa4000 00000000`00000020 : dxgkrnl!DxgkEscape+0xc3f
fffff880`09f86bf0 fffff800`02cd9113 : fffffa80`09069b50 fffff880`00000000 00000000`00000000 00000000`00000000 : win32k!NtGdiDdDDIEscape+0x12
fffff880`09f86c20 00000000`7535148a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0296e688 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x7535148a

STACK_COMMAND: kb
FOLLOWUP_IP:
dxgkrnl!DxgkEscape+c3f
fffff880`06b13523 488d8c24a0000000 lea rcx,[rsp+0A0h]
SYMBOL_STACK_INDEX: 2
SYMBOL_NAME: dxgkrnl!DxgkEscape+c3f
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: dxgkrnl
IMAGE_NAME: dxgkrnl.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 539e411c
FAILURE_BUCKET_ID: X64_0x19_20_dxgkrnl!DxgkEscape+c3f
BUCKET_ID: X64_0x19_20_dxgkrnl!DxgkEscape+c3f
Followup: MachineOwner
---------
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i5 760 @ 2.80 GHz8 gigNVIDIA GeForce 8400 GS
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
Intel Core i5 760 @ 2.80 GHz
Memory
8 gig
Graphics Card(s)
NVIDIA GeForce 8400 GS

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thanks for the response.
Are the system specs relevant if I tell you theyre all compatible as I tailor-made this system and they have been assembled and functioning perfectly for 2 years? I added some for you anyway.
As for the rigmarole of zipping, attaching etc of a dump file, is it not more simple for everyone to use the pasted info?
Im obviously new here and am thankful for the help, yet seems inefficient to do something twice?
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i5 760 @ 2.80 GHz8 gigNVIDIA GeForce 8400 GS
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
Intel Core i5 760 @ 2.80 GHz
Memory
8 gig
Graphics Card(s)
NVIDIA GeForce 8400 GS
Well I am not seeing anything so I will leave it to someone who can - good luck!
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Thanks pal I appreciate it. hopefully someone can come to my rescue!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64Intel Core i5 760 @ 2.80 GHz8 gigNVIDIA GeForce 8400 GS
Computer type
PC/Desktop
OS
Windows 7 Ultimate x64
CPU
Intel Core i5 760 @ 2.80 GHz
Memory
8 gig
Graphics Card(s)
NVIDIA GeForce 8400 GS
Well I see there are no replies yet mate so why not just download those dump files it takes only a couple of minutes and I am unsure of why you don't want to do it - the tutorial is pretty explicit mate.

I am replying because I do want to help and I think you maybe in for a long wait - that's all no reflection your ability to do it or anything like that.
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Back
Top