Solved random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"

[bukkideme]

random restarts --> "Problem Event Name: BlueScreen Locale ID: 1038"

Dear Forum people,

I have just reinstalled my desktop 2 days ago, and now I am having random restarts/crashes. I cannot correlate to any specific software or task when it happens.
I have also updated my BIOS to the newest version before Win7 reinstall. I have only a couple of programs installed so far, and the newest drivers for my motherboard, videocard, etc...

I already did MEM test, but the RAMs looks ok.
I have also attached the zip file created by the SF Diagnostic Tool as it was described.

Any help is welcomed!

(ps.: I have licenced win7 ultimate + Bitdefender Antivirus Plus)

 

[koolkat77]

Post this report:

Activation Issue Posting Instructions​

 

[bukkideme]

Hi koolkat77,

Thanks, but you think this BSOD error and random restarts are related to a non-activated Windows?
Anyway, I just did an automatic activation from start menu, and I got the screen saying that, activation was succesful, and I have a genuine win7 op system.
But I do not understand how this activation is related to my BSOD error?

EDIT: just a few minutes, and I will post the required data...
EDIT2:

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-XMKF9-Q3C4C-JT87T
Windows Product Key Hash: 6jv7czUd53cqNNdf1PXkFOcbemI=
Windows Product ID: 00426-OEM-9154333-84300
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {25BC6252-7DA3-4495-9819-0BA58963DEE5}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{25BC6252-7DA3-4495-9819-0BA58963DEE5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-JT87T</PKey><PID>00426-OEM-9154333-84300</PID><PIDType>3</PIDType><SID>S-1-5-21-1477305635-1919385985-4215638483</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1503   </Version><SMBIOSVersion major="2" minor="5"/><Date>20121114000000.000000+000</Date></BIOS><HWID>ED333707018400F2</HWID><UserLCID>040E</UserLCID><SystemLCID>0407</SystemLCID><TimeZone>Central Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: cfb3e52c-d707-4861-af51-11b27ee6169c
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00182-543-384300-02-1038-7601.0000-1952013
Installation ID: 017436833120533616846895691810001012971302056681575394
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: JT87T
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 2013.07.17. 7:55:10

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEABAABAAEAAAADAAAAAQABAAEA6GHcCzzo4ms4mFTyEDO4JCArkLTO7jNdCA5CGg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            111412        APIC1030
  FACP            111412        FACP1030
  HPET            111412        OEMHPET 
  MCFG            111412        OEMMCFG 
  OEMB            111412        OEMB1030
  SSDT            A M I         POWERNOW

 

[koolkat77]

Uninstall your current antivirus as it is contributing to your BSOD's. Replace with Microsoft Security Essentials & the Free version of Malwarebytes, update and make full scans separately:

Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

Microsoft Security Essentials - Microsoft Windows

Malwarebytes Free​

• :info: Do not start the trial version of MalwareBytes
  
  

You may also take a look at:

Good & Free System Security Combination​

Reduce items at start up:

Performing a Clean Startup in Windows 7

Add, or Remove Startup Programs in Windows 7
​

Your Antivirus software is basically whats just needed there.

Use the System File Checker tool and Run Disk Check:

Repair Windows 7 System Files with System File Checker

Run Disk Check in Windows 7 for Bad Sectors & Errors​

 

[bukkideme]

Hello, thanks for the advices!

Actually I have paid money for the Bitdefender Antivirus Plus software, and I would like to use it. I have used this antivir soft in the last one year without any problem, on this PC and on my laptop.
Therefore, I think I will try first to uninstall and install again it, maybe it will help?

2.: I already tried "sfc /scannow " method, it did not show any error or problem.

3.: I will try the "chkdsk" when I get home tonight...

thanks again!
Regards,

 

[koolkat77]

Actually I have paid money for the Bitdefender Antivirus Plus software, and I would like to use it. I have used this antivir soft in the last one year without any problem, on this PC and on my laptop.
Therefore, I think I will try first to uninstall and install again it, maybe it will help?

I suggest removal for testing purpose. You can always put it back if it weren't the cause of your problems

 

[bukkideme]

Ok, it is clear now
Thanks, I will reply when I have some results.
Regards,

EDIT1: First I just reinstalled Bitdefender. After several minutes, I got a BSOD restart crash again.
Now I removed Bitedefender, and I use the free Microsoft Security Essential.
I will test this for the next two days, lets see whether I get BSOD or not. I will post the result.

 

[bukkideme]

hello,

My PC just produced another BSOD restart, now with equipped with Microsoft security ess.
The symptom: I was just reading something in Firefox, and suddenly the mouse got frozen. I could not move it, and after 3 sec, the system restarted.

I get the very same message as posted above.
I also did chkdsk, it did not find any error in file system.
Any other suggestion?
Thanks very much,
Regards,

 

[koolkat77]

Have you done "perform a clean startup - reduce items on start"?

 

[bukkideme]

I am going to do it.
thanks,
i will come again as early as i have some news.
Regards,

 

[koolkat77]

Alright..

 

[bukkideme]

Hello,

The problem seemed to escalate yesterday just before I wanted to start the "perform a clean startup - reduce items on start" method.

Interestingly the system did not restart, neither crashed, but it was continously "laggy", the mouse cursor moved hardly, and also its shape and color changed.

So just as try, I removed the newest Nvidia driver (320.49), and I did a restart. Win7 automatically installed on the fly an older Nvidia driver (311.06 version). Since this, my PC did not crash again, and it looks ok.

So I really hope this was the real source of the problem, if not, I will do the above mentioned method (what looks quite a big effort).

Thanks for advices! If I do not get BSOD in the next days, I will mark this post as solved.
Regards,

 

[koolkat77]

Thanks for the update.
Hope it remains stable for you!