Random shutdowns. No warning. No BSOD. Passes all tests.

[king geedorah]

Specs:
CPU: i7 2600k
ATI 6950 x2
Muskin 8GB
2 1TB HDD
1 64GB SSD
4 250GB HDD
Antec 1200 Case
MSI MCII MB

Problem:
Computer shuts down without warning. No BSOD. No error messages (apart from windows did not successfully shutdown).

Duration:
Has been going on for about a year.

Fix attempts:
1. Thought my old PSU was not enough (850W) so upgraded (1000W) - Problem Persists
2. Ran Prime95 24 hours - Passes
3. Ran MemTest+64 12 hours - Passes
4. Ran MSI Kumbustor 5 hours - Passes

Notes:
Happens mostly during gaming, but lately has started while surfing the web.
Currently running one 6950 (Seems to be more stable).
Times between shutdowns range anywhere from a couple days to a couple minutes.

 

[Kaktussoft]

shutdown, so you see "windows shutting down" or something alike? I don't think so. I think it crashes. To disable autoreboot on crash:

Here's How:

1. Click on the Start button and then on Control Panel.
   Tip: In a hurry? Type system in the search box after clicking Start. Choose System under the Control Panel heading in the list of results and then skip to Step 4.
2. Click on the System and Security link.
   Note: If you're viewing the Small icons or Large icons view of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.
3. Click on the System link.
4. In the task pane on the left, click the Advanced system settings link.
5. Locate the Startup and Recovery section near the bottom of the window and click on the Settings button.
6. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
7. Click OK in the Startup and Recovery window.
8. Click OK in the System Properties window.
9. You can now close the System window.
10. From now on, when a problem causes a BSOD or another major error that halts the system, Windows 7 will not force a reboot. You'll have to reboot manually when an error appears.

 

[king geedorah]

shutdown, so you see "windows shutting down" or something alike? I don't think so. I think it crashes. To disable autoreboot on crash:

Sorry if I wasn't clear. When I wrote shutdown, I mean just shuts itself off. It does not show that "windows shutting down". Just power cuts off, everything stops, and then it reboots itself.

But I will try your post.

Quick question: If I set automatic reboot off in windows and it shuts itself off again, but still automatically reboots, would this mean that it is not a windows related issue?

 

[Kaktussoft]

shutdown, so you see "windows shutting down" or something alike? I don't think so. I think it crashes. To disable autoreboot on crash:

Sorry if I wasn't clear. When I wrote shutdown, I mean just shuts itself off. It does not show that "windows shutting down". Just power cuts off, everything stops, and then it reboots itself.

But I will try your post.

Quick question: If I set automatic reboot off in windows and it shuts itself off again, but still automatically reboots, would this mean that it is not a windows related issue?

So it's actually a crash... most likely showing a BSOD for a split second and reboots. Do my trick so don't let it reboot on crash so you can see BSOD error message.

If no error message at all.... it's the hardware itself that does it (due to getting too hot[?]). But I think it doesn't boot automatically then(?)

 

[king geedorah]

Sorry if I wasn't clear. When I wrote shutdown, I mean just shuts itself off. It does not show that "windows shutting down". Just power cuts off, everything stops, and then it reboots itself.

But I will try your post.

Quick question: If I set automatic reboot off in windows and it shuts itself off again, but still automatically reboots, would this mean that it is not a windows related issue?

So it's actually a crash... most likely showing a BSOD for a split second and reboots. Do my trick so don't let it reboot on crash so you can see BSOD error message.

If no error message at all.... it's the hardware itself that does it (due to getting too hot[?]). But I think it doesn't boot automatically then(?)

No BSOD at all. It happens when I am on the computer focusing on it, and I have never seen a BSOD. I will try your trick, and when it happens again, if there is a BSOD, I will update the OP.

And I doubt its a heat problem, Antec 1200 is a pretty fan heavy case, and all my fans are functioning properly, and I never utilize above 30% with normal gaming (CPU wise) and never above 85C (GPU wise).

 

[gregrocker]

That seems hot. I'd check the maximum heat specs for your card and CPU to compare with temps kept in System tray using Core Temp.

Otherwise work through these Troubleshooting Steps for Windows 7 to go over your install thoroughy.

If you can run a boot disk like Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup
then you'll be able to eliminate the OS as cause since it cuts out the HD - in fact I'd unplug it to be sure.



CPU Temperatures

 

[king geedorah]

That seems hot. I'd check the maximum heat specs for your card and CPU to compare with temps kept in System tray using Core Temp.

Otherwise work through these Troubleshooting Steps for Windows 7 to go over your install thoroughy.

If you can run a boot disk like Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup
then you'll be able to eliminate the OS as cause since it cuts out the HD - in fact I'd unplug it to be sure.

CPU Temperatures

Thank you for your reply.

The CPU never gets as hot as 85C. I use a fan profile in BIOS as well as emergency thermal notification (also in BIOS) should my CPU get hot.

As for my GPU is use MSI afterburner with a fan profile I made, to keep the maximum temperature around 80-85C for 100% load, which is perfectly safe for a GPU.

I will go through the link you posted about troubleshooting steps and let you know what happens!

And as for the LiveCD. The only problem is that I don't know when it could happen and I can't replicate it. So I wouldn't know if the LiveCD would solve the problem or if the problem never happened on the LiveCD. (Hope that came out clear)

 

[Johnthefast]

Is the power supply properly rated? like bronze 80 plus / silver 80 plus? sometimes the power supply cant handle the ampage on the rails and it just crashes the pc with no warning. if it is incorrectly rated it wont matter if its a 800 or 1000w. What brand?

I had an issue a few years back with any high power game or intensive computer use that would shut my pc down like someone had reefed out the power cord and then it would turn itself back on. turns out I needed a higher quality power supply

 

[king geedorah]

Is the power supply properly rated? like bronze 80 plus / silver 80 plus? sometimes the power supply cant handle the ampage on the rails and it just crashes the pc with no warning. if it is incorrectly rated it wont matter if its a 800 or 1000w. What brand?

I had an issue a few years back with any high power game or intensive computer use that would shut my pc down like someone had reefed out the power cord and then it would turn itself back on. turns out I needed a higher quality power supply

I used to have an antec 850W PSU. I used it for about 1.5 years, up till recently when the shutoffs started becoming more frequent. I thought maybe it could be the PSU, because according to some PSU calculators I could pull around 900W under 100% load from everything. So I purchased OCZ Fatality 1000W GOLD PLUS PSU about 2 months ago. But the problems still persist.

 

[king geedorah]

shutdown, so you see "windows shutting down" or something alike? I don't think so. I think it crashes. To disable autoreboot on crash:

Here's How:

1. Click on the Start button and then on Control Panel.
   Tip: In a hurry? Type system in the search box after clicking Start. Choose System under the Control Panel heading in the list of results and then skip to Step 4.
2. Click on the System and Security link.
   Note: If you're viewing the Small icons or Large icons view of Control Panel, you won't see this link. Simply double-click on the System icon and proceed to Step 4.
3. Click on the System link.
4. In the task pane on the left, click the Advanced system settings link.
5. Locate the Startup and Recovery section near the bottom of the window and click on the Settings button.
6. In the Startup and Recovery window, locate and uncheck the check box next to Automatically restart.
7. Click OK in the Startup and Recovery window.
8. Click OK in the System Properties window.
9. You can now close the System window.
10. From now on, when a problem causes a BSOD or another major error that halts the system, Windows 7 will not force a reboot. You'll have to reboot manually when an error appears.

I just got home and went through my settings, and the box was already unchecked.

That seems hot. I'd check the maximum heat specs for your card and CPU to compare with temps kept in System tray using Core Temp.

Otherwise work through these Troubleshooting Steps for Windows 7 to go over your install thoroughy.

If you can run a boot disk like Peppermint3 - Create Live CD/DVD/USB To Use For Emergency Backup
then you'll be able to eliminate the OS as cause since it cuts out the HD - in fact I'd unplug it to be sure.

CPU Temperatures

I just got home and went through the steps you provided in the Troubleshooting Steps for Windows 7, and I had already attempted all of those before posting this thread.

Thank you guys for your help btw, I really appreciate it.

 

[king geedorah]

Just happened: Here is the eventlog.

Log Name:      System
Source:        Application Popup
Date:          10/22/2013 10:14:08 PM
Event ID:      56
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WALL
Description:
Driver PCI returned invalid ID for a child device (FFFFFFFFFFFFFFFF00).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Popup" />
    <EventID Qualifiers="49156">56</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-23T02:14:08.983600800Z" />
    <EventRecordID>290849</EventRecordID>
    <Channel>System</Channel>
    <Computer>WALL</Computer>
    <Security />
  </System>
  <EventData>
    <Data>
    </Data>
    <Data>PCI</Data>
    <Data>FFFFFFFFFFFFFFFF00</Data>
    <Binary>000000000300280000000000380004C000000000380004C000000000000000000000000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        EventLog
Date:          10/22/2013 10:14:18 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WALL
Description:
The previous system shutdown at 10:12:51 PM on ‎10/‎22/‎2013 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-23T02:14:18.000000000Z" />
    <EventRecordID>290852</EventRecordID>
    <Channel>System</Channel>
    <Computer>WALL</Computer>
    <Security />
  </System>
  <EventData>
    <Data>10:12:51 PM</Data>
    <Data>‎10/‎22/‎2013</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>5414</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DD070A000200160016000C0033005E00DD070A000300170002000C0033005E003C0000003C000000000000000000000000000000000000000100000000000000</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          10/22/2013 10:14:12 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      WALL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-10-23T02:14:12.930407800Z" />
    <EventRecordID>290856</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>WALL</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
Source:        Microsoft-Windows-Kernel-EventTracing
Date:          10/22/2013 10:14:16 PM
Event ID:      3
Task Category: Session
Level:         Error
Keywords:      Session
User:          SYSTEM
Computer:      WALL
Description:
Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2013-10-23T02:14:16.175213500Z" />
    <EventRecordID>907</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="204" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>WALL</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">Microsoft Security Client OOBE</Data>
    <Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>
  </EventData>
</Event>

Log Name:      System
Source:        Service Control Manager
Date:          10/22/2013 10:14:21 PM
Event ID:      7000
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WALL
Description:
The WSWNDA3100 service failed to start due to the following error: 
The system cannot find the file specified.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Service Control Manager" Guid="{555908d1-a6d7-4695-8e1e-26931d2012f4}" EventSourceName="Service Control Manager" />
    <EventID Qualifiers="49152">7000</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8080000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-23T02:14:21.935623300Z" />
    <EventRecordID>290923</EventRecordID>
    <Correlation />
    <Execution ProcessID="812" ThreadID="816" />
    <Channel>System</Channel>
    <Computer>WALL</Computer>
    <Security />
  </System>
  <EventData>
    <Data Name="param1">WSWNDA3100</Data>
    <Data Name="param2">%%2</Data>
  </EventData>
</Event>

 

[king geedorah]

Just updated BIOS from 1.F0 to 4.3.

Maybe it will be more stable. Going to try and play some dota 2 and find out.

EDIT:
Nope, shutdown on me again. Here is log:

Log Name:      System
Source:        EventLog
Date:          10/22/2013 11:33:10 PM
Event ID:      6008
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WALL
Description:
The previous system shutdown at 11:32:26 PM on ‎10/‎22/‎2013 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="EventLog" />
    <EventID Qualifiers="32768">6008</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2013-10-23T03:33:10.000000000Z" />
    <EventRecordID>291489</EventRecordID>
    <Channel>System</Channel>
    <Computer>WALL</Computer>
    <Security />
  </System>
  <EventData>
    <Data>11:32:26 PM</Data>
    <Data>‎10/‎22/‎2013</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Data>1389</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    <Binary>DD070A0002001600170020001A000A02DD070A0003001700030020001A000A023C0000003C0000000000000000000000000000000000000001000000FEFFFFFF</Binary>
  </EventData>
</Event>

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          10/22/2013 11:33:03 PM
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (2)
User:          SYSTEM
Computer:      WALL
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331C3B3A-2005-44C2-AC5E-77220C37D6B4}" />
    <EventID>41</EventID>
    <Version>2</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2013-10-23T03:33:03.476408700Z" />
    <EventRecordID>291493</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>WALL</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">false</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
  </EventData>
</Event>

Log Name:      Microsoft-Windows-Kernel-EventTracing/Admin
Source:        Microsoft-Windows-Kernel-EventTracing
Date:          10/22/2013 11:33:06 PM
Event ID:      3
Task Category: Session
Level:         Error
Keywords:      Session
User:          SYSTEM
Computer:      WALL
Description:
Session "Microsoft Security Client OOBE" stopped due to the following error: 0xC000000D
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-EventTracing" Guid="{B675EC37-BDB6-4648-BC92-F3FDC74D3CA2}" />
    <EventID>3</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>2</Task>
    <Opcode>14</Opcode>
    <Keywords>0x8000000000000010</Keywords>
    <TimeCreated SystemTime="2013-10-23T03:33:06.284413700Z" />
    <EventRecordID>910</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="204" />
    <Channel>Microsoft-Windows-Kernel-EventTracing/Admin</Channel>
    <Computer>WALL</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="SessionName">Microsoft Security Client OOBE</Data>
    <Data Name="FileName">C:\ProgramData\Microsoft\Microsoft Security Client\Support\EppOobe.etl</Data>
    <Data Name="ErrorCode">3221225485</Data>
    <Data Name="LoggingMode">5</Data>
  </EventData>
</Event>

Happens a lot when I play games.

 

[gregrocker]

Which HDD test did you run and what resulted?

What is left after establishing a Clean Boot?

What were the repeat errors resolved in logs, and what appeared in Performance log near the time of failure?

What Problems were queued and solutions found?

What did the System Health Report find?

Which AV are you running?

How does your install compare with the perfect install compiled in Clean Reinstall - Factory OEM Windows 7?

 

[king geedorah]

Which HDD test did you run and what resulted?

What is left after establishing a Clean Boot?

What were the repeat errors resolved in logs, and what appeared in Performance log near the time of failure?

What Problems were queued and solutions found?

What did the System Health Report find?

Which AV are you running?

How does your install compare with the perfect install compiled in Clean Reinstall - Factory OEM Windows 7?

Thank you for your reply!

I ran chkdsk on my SSD which contains the OS. No errors found. Later took it to work and ran WD lifeguard I believe from Hirens, and it found no errors either.

Clean Boot and reinstall is absolutely last resort, I came to you guys to see if maybe there was something I was missing before I do a clean reinstall.

The repeat errors where "The previous shutdown at ... was unexpected" and "System has rebooted without cleanly shutting down first". Prior to shut down in event log there is a gap.
ie:
10:33:12 - Unexpected Shutdown
10:15:45 - Some unrelated event

No problems queued or solutions found. Doesn't even give pop dialogue that windows shutdown unexpectedly and to search for solutions online.

System health report shows Audio driver not updated, ATA driver not updated, SM Bus Controller not updated, UAC disabled, and P2P Service error. Nothing that would cause shutdown.

Running Malwarebyte and MSE.

As for my install. I keep all programs installed on separate HDD. SSD only has space for OS.

 

[king geedorah]

UPDATE: ERROR CAN BE REPLICATED BY RUNNING WINDOWS SYSTEM RATING:

Here is what stood out to me in the log:
Here is the pastebin. Its too long to post in this thread. EventLog - Pastebin.com

 

[gregrocker]

Installing programs to a HDD defeats the purpose of having an SSD since programs will not be able to keep up with the R/W speeds of the OS. While I doubt this is the cause of the shutdowns I would temporarily unplug the other HD's to see if the problem persists. If need be install your most used program to the SSD for this test, so you can fully test drive the system without the other HD's.

In addition while all drives are plugged please post back a screenshot of Disk Management - Post a Screen Capture Image.

I would still run Peppermint or Hirens Boot Disk you said you have for as long as needed to see if you can pinpoint hardware as the cause, with the HDD plugged and then unplugged.

 

[king geedorah]

Installing programs to a HDD defeats the purpose of having an SSD since programs will not be able to keep up with the R/W speeds of the OS. While I doubt this is the cause of the shutdowns I would temporarily unplug the other HD's to see if the problem persists. If need be install your most used program to the SSD for this test, so you can fully test drive the system without the other HD's.

In addition while all drives are plugged please post back a screenshot of Disk Management - Post a Screen Capture Image.

I would still run Peppermint or Hirens Boot Disk you said you have for as long as needed to see if you can pinpoint hardware as the cause, with the HDD plugged and then unplugged.

I do not have a SC of Disk Management right now at work but here is an slightly outdated picture of My Computer:

As for the programs installed on the HDD, it is only for programs that I do not mind running a bit slower. Any program that I use a lot or that I require to run at start-up is installed on the SSD. But as you can see I am tight with space, so I have to be very picky.

I will try to boot up with just the SSD installed and run the Windows Experience Rating and see if it crashes again.

As for running a LiveCD. That is very hard to do because I require my computer to do a lot of work such as matlab and autoCAD. I cannot run these programs properly in a LiveCD.

 

[Kaktussoft]

UPDATE: ERROR CAN BE REPLICATED BY RUNNING WINDOWS SYSTEM RATING:

Here is what stood out to me in the log:
Here is the pastebin. Its too long to post in this thread. EventLog - Pastebin.com

processID:02972 threadIDCCCThreadNew:Runtime) domainNameCCC.exe ) assemblyNamemscorlib


ccc.exe = catalist control center. Management software for GPU. I see does errors as well in my eventlog. Not a real issue I think.

The "unexpected shutdown" entries in eventlog simply means what it says. It didn't shutdown properly. No BSOD as all? No dump file?

 

[king geedorah]

UPDATE: ERROR CAN BE REPLICATED BY RUNNING WINDOWS SYSTEM RATING:

Here is what stood out to me in the log:
Here is the pastebin. Its too long to post in this thread. EventLog - Pastebin.com

processID:02972 threadIDCCCThreadNew:Runtime) domainNameCCC.exe ) assemblyNamemscorlib


ccc.exe = catalist control center. Management software for GPU. I see does errors as well in my eventlog. Not a real issue I think.

The "unexpected shutdown" entries in eventlog simply means what it says. It didn't shutdown properly. No BSOD as all? No dump file?

No, I wish. No BSOD. And I always check %SystemRoot%/Windows/ after a crash for a minidump or memdump but I never find anything.

 

[Kaktussoft]

Sure you did #2 and settings are still fine?
Post screenshot of final screen with that setting