Solved Randomly having BSODs

[ComIlliterate]

I'm randomly having BSODs, and can't find why? It's an ntoskrnl.exe problem. I can't even understand what it is.
I'm really a computer illiterate, and I want to fix this problem before it gets worse. Please help!!! I'm attaching the required files with this post.
My laptop- HP Pavillion g6 1202tx(Please google it for sys specs)
OS- Windows 7 Home Basic 64bit
Thanks in advance

 

[koolkat77]

Welcome to Seven Forums.

fffff880`034713b8  fffff880`051cb9f0Unable to load image \??\C:\Windows\system32\Drivers\SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
 SYMEVENT64x86+0x269f0

fffff880`03471358  fffff880`055672e0Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_20.2.0.19\Definitions\BASHDefs\20130301.001_644\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
 BHDrvx64+0x1372e0

fffff880`03471028  fffff880`053c7ab8Unable to load image \??\C:\Program Files (x86)\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for EraserUtilRebootDrv.sys
*** ERROR: Module load completed but symbols could not be loaded for EraserUtilRebootDrv.sys
 EraserUtilRebootDrv+0x2ab8

Your BSOD's were caused by Norton, please remove it using its removal tool from here: Uninstallers (removal tools) for common antivirus software - ESET Knowledgebase

We recommended Microsoft Security Essentials from a strict BSOD perspective. Is most compatible & provides most stability compared to other antivirus app/Internet Security Software.

• Microsoft Security Essentials, Free antivirus for windows
• Malwarebytes Anti-Malware Free
• Good and Free system security combination

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

Perform a System File Check to check the integrity of all protected Windows 7 :

1. Click on the start rb:
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type

   SFC /scannow

Full tutorial here:

• SFC /Scannow Command - System File Checker

Check your hard drive(s) for errors by running chkdsk

• Check your hard disk for errors
• http://www.sevenforums.com/tutorials/433-disk-check.html

Number down items at start-up. Keep only your anti-virus, this also improves the time for logging into windows.

• http://www.sevenforums.com/tutorials/1401-startup-programs-change.html
• http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Let us know the results and further BSOD reports.

 

[ComIlliterate]

Thanks for the advice. So far not had any bsods
also, uninstalling norton increased my comp speed.

 

[koolkat77]

Good news!

Let us know how things are after a week

 

[ComIlliterate]

No bsod still now.
The problem is surely solved. THANX again.

 

[koolkat77]

If you have problems with your computer, you know where to come.