Solved Razer Synapse not working, multiple issues or errors

[renren]

Ive done so much trying to get synapse to work!

1. Wipe of all .netframwork and reinstalled
2. COnstantly Reinstalling synapse with admin rights
3. Uninstalling via device manager
4. Download the latest synapse (v1.16.06)
5.shuffling the USB ports at the back

Its very unpredictable, Sometimes it wont launch at all or throw a 16bit error (attached).

It picks up the hardware at times but when i do get synapse to open it says "Please connect a 2.0 device" etc etc.

Hardeware:

Death adder mouse
Death stalker keyboard

 

[UsernameIssues]

Your system specs show that you have Windws 7 ultimate 32bit.

Maybe the error is wrong, but it seems to be telling us that you are attempting to install a 16bit app onto a 64bit OS. A 64bit OS will not run a 16bit app.

You mentioned that you installed v1.16.06 and yet it seems to be updating to v2.20.28.

 

[renren]

Ah sorry, my specs on my signature is out of date.

1.16.06 is the installation file version apparently, v2.20.28 is the program version.

 

[UsernameIssues]

You should give up on installing this 16bit app on a 64bit operating system.

 

[renren]

I assure you it isnt a 16bit app! View it on this link...

Razer Synapse 2.0 (PC) - Cloud-based configurator and manager for Razer devices


Its working on a different pc which uses razer peripherals..

 

[HAVOC]

I had this software at one point and could never get it to work correctly. I think the issue is with Synapse itself.

 

[renren]

I see...

So how can i reduce the DPI/sensitivity of the razer mouse? its very unusable at the momment...

 

[UsernameIssues]

I assure you it isnt a 16bit app! View it on this link...

Razer Synapse 2.0 (PC) - Cloud-based configurator and manager for Razer devices


Its working on a different pc which uses razer peripherals..

Yep - you are correct. I don't know how you are getting that 16bit error.

I was able to install it inside a 64bit virtual machine without issue. I never saw a folder named Downloads as shown in the path in that 16bit error. Did you tell the app to update? Maybe the update file is 16bit.

 

[renren]

Thanks, ill work it out with razer support!

for now i found mouse in CP to edit sensitivty

 

[UsernameIssues]

You are welcome.

I don't think that I was of much help :-(
... but I learned stuff

If you find a solution and you have the time...
...please consider posting the solution here.

 

[renren]

Roger that!

 

[renren]

Hello everyone,

Ive been through with techsupport with razer, find the emails as an attached pdf.

Apparently nothing wrong is with razer but with the pc itself,

Ive done a sfc /scannow and reinstalling of .net framework. However ive ran out of ideas. Any suggestions?

Thank you for your help!

 

[UsernameIssues]

Do you still get the same error shown in your original post? If so, maybe you could use Process Explorer to find the app that creates it. See this post for more info.

 

[renren]

Do you still get the same error shown in your original post? If so, maybe you could use Process Explorer to find the app that creates it. See this post for more info.

Hello again!

What am i meant to be looking for/doing with this program?

 

[UsernameIssues]

Judging from the name of the folders shown in the error message in your original post, some part of the installation process downloads a product update. According to the tittle of the error message, the installer that is downloaded seems to be a 16bit app. I'm curious which application is generating that error message that you captured and attached to post #1. Maybe Windows (file) Explorer presents that error message. Or maybe some other part of W7 - like the Windows installer. Or maybe some app that is not native to W7 is responsible for showing you that info.

If/when you get the error message, drag/drop the little target icon from Process Explorer onto the error message and it should let us know what app is giving us that error message. you could post a screenshot of the what Process Explorer shows you after you do the drag/drop thing.

Also, leave the error message in place
...using the Windows (file) Explorer
...navigate to the file mentioned the error message
...copy the file to your desktop
...dismiss the error message
...right click on the file on your desktop
...select Send to > Compressed (zipped) folder
...upload to your next post.

 

[renren]

Here are the files as requested

 

[UsernameIssues]

VIPRE is preventing the installer from downloading each update file:

Take a look at the small size of each "EXE".

Open one of them in notepad:

 

[renren]

Ok ill try disbaling vipre

I durno why its happening, i got it working on 2 others with vipre on.

 

[renren]

Hello!

You were right about vipre putting its fingers into this installation. Weird 2 other PCs had no trouble with razer but has vipre too.

Thanks man so much for your help!

 

[UsernameIssues]

You are welcome.

In hindsight, that should have been one of my first suggestions.

You can list VIPRE as you antivirus tool in your system spec - if you want.