Really need help with windows live mail

[rachelisstupid]

hey,
i am trying to set up a virgin media email account on windows live mail. I have followed all the instructions but this error message is still coming up:

Unable to send or receive messages for the Ntlworld (lelleandjem) account. The connection to the server has failed.
Server: 'pop3.ntlworld.com'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: POP3
Port: 995
Secure(SSL): Yes
Socket Error: 10060

would be really grateful for your help!
thankss

 

[jim0933]

Think you need to read the instructions again on setting up mail, depending on whether you are using a blueyonder.com or a ntworld.com email address, and this link may help: Setting up Outlook Express 6 - Email - Help - Virgin Media

Good luck.
Jim Pickering

 

[rachelisstupid]

I've used those instructions and the ones i found previously, but still no luck.
i really don't understand what i've done wrong :/

 

[richc46]

Most email, web sites have specific instructions to set up POP, you may want to take a look. Sometimes they make you use different port numbers, others will not let you send using their address, if you are using POP, in that case you must send through your ISP email.

 

[Bearlout]

try this link:

Can't send or receive emails - troubleshooting - email - Help - Virgin Media

 

[rachelisstupid]

thanks for all your help.
i've tried everything suggested so far but still no luck.
been on the virgin media website countless times and have tried everything suggested.
i've realise that i can send email but not recieve it.

any suggestions?!

 

[richc46]

In your account, under the servers tab. Do you have the right box checked? There are 3 choices text authentication, pop and password, I think it is. In any event, you will find it in the servers tab.

 

[rachelisstupid]

still no difference.. how irratating!

 

[richc46]

You cant receive. Let us know what you entered for: incoming on the servers tab (do not include your email just say [email protected], if that is what you put. Give us all the entries under the advanced tab. I will compare with my email and we will talk about the differneces.

Hey there are many here with much more knowledge than me, but none more stubbron; we will get this done.

 

[rachelisstupid]

okaay

outgoing mail server: smtp.ntlworld.com

on the advanced tab:
outgoing mail: 25
incoming mail: 995
both "this server requires a secure connection (SSL)" are ticked for incoming and outgoing

thanks!

 

[richc46]

Check your port 995, mine is 110. Yours may not be wrong, but double check. Look for specific instructions concerning the port that should be used.

My account does not show that a secure connection is required for incoming. Try removing the check.

If this does not work, did this email account came with the ISP or it is an email account that you found on the web. For example Yahoo, gmail or others?

Did these settings work before you switched to Windows 7?

Finally, don't get discouraged. We will both get the feeling of satisfaction when we find out the answer to this problem.

 

[Bearlout]

this from there wed site

1. Make sure that the two This server requires a secure connection (SSL) check boxes are not ticked, as shown above. If one or both are ticked, de-select them by ticking in the box.
2. Make sure that Outgoing Mail (SMTP) is set to 25, and that Incoming Mail (POP3) is set to 110.
   If you make any changes in this screen, click on Apply.
3. To exit the Properties screen, click on Apply. This takes you back to the Internet Accounts window.

also from the web site:

1. On the same screen, make sure that the Account name and Password are correct for this email account.
2. Check that both the Log on using Secure Password Authentication and My server requires authentication check boxes are not ticked, as shown above. If one or both are ticked, de-select them by clicking in the box.If you make any changes in this screen, click on Apply.

 

[rachelisstupid]

finally working!
changed the ports and unticked a couple of boxes.
so i can now recieve mail, thanks everyone!

only thing is, it hasnt downloaded my old messages in my inbox - just wondering if it should do it automatically or whether i have to download these emails?

 

[deek72]

finally working!
changed the ports and unticked a couple of boxes.
so i can now recieve mail, thanks everyone!

only thing is, it hasnt downloaded my old messages in my inbox - just wondering if it should do it automatically or whether i have to download these emails?

I thought the server was just pop.ntlworld.com (without the 3)? Not sure how you got it working without changing that.