Remote Desktop Connection works intermittently...

[Jenisan]

Hello,


I am not a networking person but I need some assistance. I hired a networking person to enable remote desktop connection between 2 computers for me. The computer I am trying to connect to uses a switch to run internet between 2 computers but I only connect to one of those computers. No-ip is set up on the computer I am trying to connect to to standardize the ip addresses and I am connecting using port 3389. What happens when I try and connect is as follows. If I have not connected for many hours (maybe 5 or more) remote desktop connection will not connect. In order for it to work I have to go to my logmein account and log into the computer there first then after logging out of the logmein connection and waiting a couple minutes I can log in using the remote connection fine. Then, for the rest of the day I can use the remote connection with no problems. In the morning when I try again, it won't connect, I have to go to logmein once again and then it works...

I thought maybe it had to do with a power setting so I created my own power profile and set everything to NEVER sleep, hibernate or do anything except run and run at maximum performance...But that didn't affect it, I still can't log in using remote desktop connection after a long wait.

I have also looked in the logs for both my Virus software (AVG) and the computer to see if anything sticks out but AVG firewall log stopped logging in November and I can't seem to reset it and the local cpu event logs don't show any issues with remote desktop connection.

My networking person is at a loss so I am wondering if there is anyone out there who might be able to assist as it is really annoying.

If you need other information about the computers please let me know and I will access what you tell me to get any information you might need...

Thank you for any help anyone can offer, I appreciate it.

Jennifer

 

[strollin]

If you have Logmein, why do you need Remote Desktop Connection? If Logmein works all the time, why not just use it?

 

[Jenisan]

Because logmein is slow and doesn't create a great environment for actually working on the computer you are logged into. It is fine to check settings but when it comes to working with complicated software it is just too slow.