Remote Desktop Problem!

[friendlyphil]

A new computer was connected to the same router my main destop was connected to. I set up remote desktop on the new computer. It worked fine. I then moved that computer across country and set it up for someone. It connected to a router and was on DSL. Now, I cannot connect to it. Both run Win7 Pro 64. The remote desktop worked fine when both were on my router. Now, I cannot connect. The name of the computer has not changed, nor has the permission to connect remotely to it. How can I correct this problem?

 

[LMiller7]

Do the 2 computers have basic network connectivity? That always comes first.

 

[friendlyphil]

Yes. They are both on home networks.

 

[Kari]

Remote Desktop over Internet is not as easy and straight forward as when both computers are connected to same router. Please see this tutorial (Option Two steps 7 & 8): http://www.sevenforums.com/tutorials/3922-remote-desktop-connection-rdc-network.html

This Microsoft article contains further information: Allow Remote Desktop connections from outside your home network

Kari

 

[friendlyphil]

I will try those things. I did not configure the ports on either computer. Now the one is 800 miles away and used by someone even less capable than I. This will be a struggle. Thank you for your help.

 

[Kari]

You could try TeamViewer, it is an excellent remote access tool, free for private use: TeamViewer - Free Remote Control, Remote Access & Online Meetings

See this thread, too: http://www.sevenforums.com/software/101318-teamviewer.html

 

[friendlyphil]

Thank you. I'll try it.

 

[friendlyphil]

Team viewer works very well. Thanks for the tip. Problem solved. Thanks everyone!

 

[Kari]

You are welcome .