Remote into Client desktop from Server

[ITtechie7783]

Hey guys. I have been pulling my hair out today over this issue. OK so i am the domain admin of a school. I already have access from the outside to remote into my server at anytime. However, i have a small issue. I would like to be able to remote into one of my clients domain accounts on his machine from time to time when hes having issues. I need to remote in directly to his machine. So I will lay it out here:

I logon remotely to my server into the domain
I then want to remotely connect to my clients machine and login to his domain account with his credentials. I pull up the RDP and put in his IP and credentials etc.
I get through to his machine with success however when i do, i get a message:

To log on to this remote computer, you must be granted the allow log on through Terminal Services right etc. etc.

Now i think where i went wrong is I followed online instructions and gave him rights for terminal services, remote access etc. but i did this on my server dc. I assume my issue is i need to give him these rights directly on his client machine?? What i mean is, do i need to be at his client pc and give these rights while im on his machine for this to eventually work ? I am stumped and any help is greatly appreciated. If more details are needed just ask and i will post more info

P.S. Domain Controller is Server 2008, Client PC is Windows 7

 

[rvcjew]

Have you checked his machine to just see if the setting to allow remote connections is off (prob not since you can connect then get with rights missing issue)? Are you opening the RDP from the server your already RDP'ed into, or from your pc at home to the client direct? EDIT: your using his/her account to rdp into it from home then yes their account needs rights for that kind of stuff on your domain. Also you should be being using the group imo it will be easier to control it. “Allow Logon through Terminal Services” group policy and “Remote Desktop Users” group. - Ask the Performance Team - Site Home - TechNet Blogs I