Repeated BSOD - Memory Management, Attempt to Page a Non-Pageable area

[Geoff2000]

My Dell PC started getting regular BSODs a couple of weeks ago and is now crashing several times a day. I can't detect any correlation with what is going on at the time - sometimes it falls over straight away, sometimes it will run fine for hours.

I have run MemTest repeatedly but it has not shown up any problems.

Amongst the errors I have seen are Memory Management, and Error Paging a Non-Pageable Area.
I have attached the dump files extracted using the tool - if anyone can tell me what is suddenly causing this to happen I would be very grateful!

Geoff

 

[Sundeep B]

Hi Geoff2000,

I have analyzed the blue screen dumps and it appears the root cause is ntoskrnl.exe file. It is a operating system core file and the error might point towards a corruption in the file. I also found that the blue screen error code was 0x0000003b. It is usually a graphic's driver (display adapter/video driver), other possibilities include but are not limited to antivirus/antispyware/security programs and even memory (mapping).

BCCode: 3b 0x0000003b

Cause

This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

Resolution

I would suggest you to run inbuilt Dell diagnostics to check the system for any hardware faults :

• Power on the system
• Press F12 when you see Dell logo
• Highlight Diagnostics and press Enter
• Note down error messages, if any, and share the findings

If hardware diagnostics pass, the issue might be related to OS or software/drivers. You may try to update the chipset drivers from Here and graphics driver from Here and see if it helps.

You may also try updating the video drivers directly from manufacturer (nVidia) Here.

If the issue persists, you may check and clean the system from any dust on fans, memory, video card, motherboard etc. You may also try reseating memory and video card. If it doesn't help, try using the system without video card to isolate whether video card is point of failure or not. You may refer to step by step instructions in XPS 8100 service manual Here for reseating/removing components.

Note : Please follow the safety instructions given in manual before removing any parts.

Please reply with the findings. Will take it further from there.