Restore point error

[ignatzatsonic]

In your situation, I would restore to Vista or reinstall Windows.

There may be some other way out, but we have no way of knowing what damage you have already caused.

You could try other things or keep hoping someone will solve it for you, but given your inexperience you are probably better off starting over. That's what recovery partitions are for.

You should certainly have the Windows 7 upgrade disk that the tech used to upgrade you from Vista.

 

[PattiChati]

I talked to a tech on "Just Answer" and he really got me to screw up the computer. The pages all look different and there are very few icons on them. After several hours he said he couldn't help me anymore. I did do a system repair with the disk, but it didn't help. I have the windows 7 disk - can I do a reinstall or something like that. It is where you don't have to wipe everything out. I know there is a clean install and then another one. I have backed up all my data. Then I would have to put all the programs back on, correct? Is this hard to do or just time consuming? Those techs aren't near as smart as you guys are. It was a free 5 day trial. I guess I am so sick of so much wrong with the computer, I have to reinstall windows. Is there someone or someplace that talks you through it in layman's terms? Thanks.

 

[ignatzatsonic]

I talked to a tech on "Just Answer" and he really got me to screw up the computer. The pages all look different and there are very few icons on them. After several hours he said he couldn't help me anymore. I did do a system repair with the disk, but it didn't help. I have the windows 7 disk - can I do a reinstall or something like that. It is where you don't have to wipe everything out. I know there is a clean install and then another one. I have backed up all my data. Then I would have to put all the programs back on, correct? Is this hard to do or just time consuming? Those techs aren't near as smart as you guys are. It was a free 5 day trial. I guess I am so sick of so much wrong with the computer, I have to reinstall windows. Is there someone or someplace that talks you through it in layman's terms? Thanks.

Yes you will have to reinstall all of your programs.

You should do a clean install, wiping everything out.

Installing Windows itself should not take over an hour.

Before you do anything else, get your Windows 7 disk and type into a post EVERY word it says on it so we know exactly what type of Windows disk you have.

And look this over--it's basically what you will have to do.

http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html?ltr=C

Let me know about your Windows disc and I'll then give you some ideas.

 

[PattiChati]

Licensed for distribution only with a new PC
Includes Windows Anytime Upgrade
For product support contact the mfg of your PC
Do not lend or make illegal copies
DVD
32 bit software
Windows 7 Home premium
2009 microsoft Corp
x15-46000-01

 

[PattiChati]

I looked over the website you gave me of clean install and it sounds very complicated, is it? What I have experienced in the past is things that are supposed to be on your screen that are shown on the directions, are not there and that is where I get into trouble. If you help me with this igna.... and get my computer working again, I don't know how to repay you. There has got to be something I can do for you. Thanks. I won't be around until later on tomorrow afternoon, but then can work on it the rest of the day and the weekend!!! Lucky you

 

[ignatzatsonic]

That looks like an OEM copy of Windows 7. That's OK.

Before you do anything else:

Do you have the product key that came with that Windows 7 disc? It's a long bunch of numbers and alphabetical characters. I think a total of 25 characters. You cannot activate a new installation without it. It should be on the case that the disc came in.

You need to fill out your system specs more completely. They are shown through the "my system specs" at the lower left of a post. You don't have much there.

You add to it through the "User CP" button at the top of the forum page. Then look for "edit system spec".

Fill it out with as much detail as possible.

Reinstallation isn't very complex.

You don't have to do it.

You have to decide whether to stick with what you have or do go forward.

 

[PattiChati]

Yes I do have the product key. Where do I find the system specs on my computer again. I had them earlier, but can't find them now. My mind is fried. I will do it tomorrow and YES I HAVE DECIDED TO MOVE FORWARD - that is the only way to learn. I am a perfectionist and just will never be happy until it is right. Thanks.

 

[PattiChati]

I don't believe this, but I was on a website and then went back to my yahoo mail, and everything is the way it is supposed to be. I went to other websites and they are ok also. What is going on here???????

 

[PattiChati]

ok, it went back to the messy pages and I happened to click on a tab and it went back to the right looking page. This is weird!!!

 

[PattiChati]

What do you think I should do about reinstalling windows now?
Also, where do I find my specs to put on this forum. ?

 

[Golden]

Also, where do I find my specs to put on this forum. ?

Try this ; don't forget Step 5:

http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

 

[PattiChati]

That was all the info in system specs. When I clicked on the icon there was more, but didn't know if it was necessary to put all that on. I had nothing in there about the monitor and the rest of the specs required. Does this suffice and help at all? Thanks.

 

[ignatzatsonic]

Are you sure that Dell model number is complete and correct?

I can't say I have ever heard of it.

Is this a desktop or a laptop?

 

[PattiChati]

The Dell number was already there, I didn't add it. There was no icon for "dell" either. Is there somewhere else I can go to find it?
Also, how do I find these tutorials you guys always send me to? Maybe I can find them myself and save you guys some headaches.
I asked you on another thread and I don't think you are supposed to do that, but I thought while I have you here - do you think I should still reinstall windows? Also, when I did the repair using the windows disk - it repaired Drive D, which was the disk drive and there was no place to tell it to repair drive C which is my main hard drive. Any ideas? It would be nice to try that first.

 

[ignatzatsonic]

The Dell number was already there, I didn't add it. There was no icon for "dell" either. Is there somewhere else I can go to find it?
Also, how do I find these tutorials you guys always send me to? Maybe I can find them myself and save you guys some headaches.
I asked you on another thread and I don't think you are supposed to do that, but I thought while I have you here - do you think I should still reinstall windows? Also, when I did the repair using the windows disk - it repaired Drive D, which was the disk drive and there was no place to tell it to repair drive C which is my main hard drive. Any ideas? It would be nice to try that first.

If you didn't enter the info about Dell, who did?

At any rate, the point is: I never heard of that Dell model, so are you sure it is complete and correct? Consult your purchase records or Dell Service Tag if nothing else.

Tutorials are found at the tutorials link at the top of the page.

A repair disc is not going to repair anything on D. There is nothing on D to repair. Windows does not live there. So I don't know what you really did or thought you did. Most likely you really did nothing.

Whether or not you should reinstall is up to you. If everything is working OK, why do it?

What CDs and/or DVDs did you get with the PC when you bought it and can you find those discs?

You should consider restoring to Vista the way the PC was the day it arrived. But we can't go anywhere with that without accurate info about what Dell you have and if you have any discs from Dell.

And you still haven't answered if this is a laptop or desktop.

 

[PattiChati]

I have a laptop. When I went in the system specs it was there. Maybe the guy who installed windows 7 put it there. My system service tag is 4PZ17J1. Looking at my service records there are several items that have Dell in them, so not sure which one is the model - how about Core 2 duo E7400/2 8ghs.3m 1066FSB, vostro 220. I have all the disks I got with the PC
When I put the windows 7 disk in it automatically went to drive D, it didn't do anything and said everything was ok. I wish I could figure out how to repair disc C.
Everything seems to be going okay. I haven't tried system restore and don't want to. Xoftspyse won't go away, but other than that, it seems to be ok right now.

 

[ignatzatsonic]

Vostro 220?

Does it look like this:

Vostro 220 Mini Tower Desktop Details | Dell

If so, it is a Dell Vostro 220 desktop.

Put that information into your system specs if that looks like what you have.

Here are your complete specs:

Vostro 220 Mini Tower Desktop Details | Dell

Your service tag links to a Vostro 220 desktop at Dell, so I don't know why you think you have a laptop. Maybe you do have a laptop? What do I know.

Give full details on the discs you got with the PC. What EXACTLY does it say on them?

 

[ignatzatsonic]

Here are Dell's own instructions on how to restore a Vostro 220.

How To Restore or Reinstall Microsoft Windows on a Dell Computer | Dell

I assume you would take step 2 on that list.

Or if that doesn't apply to you and you don't actually have "PC Restore", use step 3.

 

[PattiChati]

I am embarrased - I have a desktop.
I have the following disks from Dell: Application, drivers and utilities - both for reinstalling Dell vostro 220 computer software. These are already installed on your computer.
I updated my system specs - are they ok now?

 

[PattiChati]

Is there any way to just reinstall Windows 7 instead of going back to vista and would it be successful?