Right Click on desktop causing Explorer.exe crash!!!

[Warhaven]

Hey Everyone,

I'm running into the same problem as well, and it seems rather random. At first, it was crashing Explorer after my computer came out of sleep mode. After a few minutes, it started responding normally. However, after I plugged in my PSP, Explorer started crashing when I right-clicked the desktop again. I disconnected my PSP and tried my 16 GB flash drive, and the same thing occurred. While they were not plugged in, Explorer began behaving again.

[edit]

I'm running Win 7 Professional x64. I don't seem to have the throttling registry, either, so I'm out of luck there.

 

[xgman]

Here on Win7 ult 64 on amd platform with ati, comctl32.dll explorer crash on right click desktop items. Stopped avast protection and restarted and problem went away, for now anyway.

 

[Renjder]

I'm having the same issue as well.

However I am on Windows 7 Ultimate 32 bit.

So I take it there is not fix for this yet. I have already Read all the previous pages and tried everything mentioned.

Please Help.

 

[Warhaven]

Hmm. Looking at my performance logs (I BSOD'd the first time I tried to load the Advanced Settings in the Performance control panel), there are several critical warnings with regard to USB driver response latency when coming out of sleep, booting, and shutting down. This lag in the USB drivers couldn't cause the problem we're all experience, could it? When Explorer was misbehaving the other day, I attempted to load Device Manager to see if there were any conflicts going on, but it simply causde Explorer to crash (ntdll) in addition to right-clicking on the desktop -- which says to me, it's a driver issue of some sort.

Here's my BSOD info, if it is at all helpful:

Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    7f
  BCP1:    0000000000000008
  BCP2:    0000000080050031
  BCP3:    00000000000006F8
  BCP4:    FFFFF80002CFB12B
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

 

[papahood]

I'm also am having the same issues..running windows 7 ultimate x64. I can go a week without it happening and then there are days like today where it has happened 3 or 4 times already. I haven't done anything different today than any other day. Sometimes it's after right clicking desktop and other times it'll pop up after i've closed a program. I wish there was something out there to fix this...all the other possible fixes have not worked for me.

 

[paucli]

Just a follow to my recent post.

I dont hav the throttling registry entry either (Win7 32 Ult) so didnt try that.

But stopping realtime protention (av) in Bitdefender seems to stop the problem. The right clicks start working. Then I can restart the reltime protection.

When I get time Ill probably try and remove BitDefender to see if the problem goes away entirely. Then reinstall it.


I think that the AV is somehow conflicting with explorer. Why is started only after 2 weeks of use, who knows.

But of course maybe Im totally wrong. Love this trial and error stuff...........

 

[joeihill]

if right click on desk top causing crash........window 7 has very bad conflict with bitdefender.you just go to bitdefender setting and just disable your antivirus realtime protection for a minute.your problem will be solve.after that you can enable your bit defender antivirus real time protection

 

[Lucky098]

I mentioned about Firefox 3.5 with private browsing switch off also i didnt noticed Kaspersky also fix the problems as well (I used KIS 2010 with version 736) and add critical fix with "a" on it so think it fix the problem - it hasnt been any crashing for few days seem it now sort it out. Look like there some software you install that need to fix the patch like AV or anything else but still need to get some fix from Microsoft as well so maybe come up soon.

 

[HDBanger]

I was getting right click crashes all the time. I disabled private browsing in ff, AND after discovering some serious page faults in sidebar.exe (29 million of em in 13 hours), I shut off gadgets one at a time until the page faults stopped, they were all 3rd party gadgets, except the monitoring cpu/ram module, and that still causes the page faults. So for now, I have sidebar disabled, and no exe crashes YET.. Only been a few hours, so Ill report back later.

 

[papahood]

Here on Win7 ult 64 on amd platform with ati, comctl32.dll explorer crash on right click desktop items. Stopped avast protection and restarted and problem went away, for now anyway.

So I've tried the above mentioned as i am running avast.. and so far no crashes...but we'll see there have been a lot of falsies..see how it goes in the next couple of days


EDIT: that didn't work either..lol

 

[cvor]

I've noticed when I get the error if I right click somewhere in Firefox and then on the Desktop, it goes away.

As far as Avast, I have gotten the error with Avast disabled but then again, I disabled it after the error started so not sure if that matters. I have had the error when Firefox was idle and I just walked in the room and there was the message. For whatever reason right clicking in Firefox seems to have some impact. Sometimes I had to do it a couple times. If not, I'll often keep getting the error over and over.

 

[belikexp]

This sounds like a memory problem. Have you tried swapping out memory or removing one ram?
I had 4 - 1 gig sticks installed and when I ran SFC /scannow; it would randomly stop. I removed one pair of sticks and the problem went away.
Then again it also sounds like a driver issue. Which driver I have no idea.

I don't currently have this problem stated in this thread.

 

[papahood]

this problem is widespread in windows 7..so i'm doubting it has anything to do with memory. As someone mentioned earlier in this thread Microsoft will probably send out an update to fix it and we will never know what the problem was...hopefully they do it soon

 

[Eddie48]

My right click problem went away after I uninstalled "eraser"...
Eraser
Heidi Computers Ltd Support • View topic - Eraser Causes freeze of XP when right clicking

The support forum at the above link has the same right click issues...
As usual, this program may not be the cause of the problem on other peoples computers. However, it did solve the right click problem with explorer crashing for me.

I know the link above relates to XP, but Windows 7 seems to have the same problem with it.

- Ed

 

[Lucky098]

after it all fixed the update include Firefox and Kaspersky then no crashing since - seem it still working fine all way but I already deleted line line in registry (SQM client) until MS update come up - at the moment it still no crashing, still watching for any pop-up message - nothing happen.

 

[cvor]

Just had the issue again - (this time started with the Com Surrogate error when closing a jpg) and tried right clicking in Firefox but nothing after many tries. I then closed the Hermes RSS Gadget and it went right away. Turning avast off once again had no effect either. Went right away when closing that gadget.

 

[HDBanger]

Whack

I was having the same problems with right clicking etc. I ran the sfc scan, windows found errors and fixed them. I also turned off private browsing in FF and just set to delete private info on exit. So far I have had no Explorer crashes, but I lost my 8 ball start menu orb. I dont think win7 likes to be customized, and the gadgets/sidebar are f'n whacked. Watch your task manager process tab, turn on viewing page faults in columns. I was getting an insane amount of page faults with sidebar, 29 million in 13 hours, I started deleting gadgets one at a time, and every last one of em were causing major page faults, so I disabled sidebar altogether. It has been 2 full days now with NO explorer crashes/right click problems. But, Im still getting slow respone to read drives etc sometimes. I think I'm going back to my dual boot ubuntu/xp drive and wait for sp1.

 

[Lucky098]

Windows 7 wont get SP1 until Q4 2010 as beta version is coming after xmas so it still working to build up think it between October to December 2010 for the SP1 to be release. I remember some mentioned by MS that some AV may not work with Windows 7 like BitDefender so seem that AV has update new version that would work fine like I used Kaspersky I.S. 2010 with "a" on it to update the fix patch - something like add critical fix patch that sort it out some AV and yes stay off the FF private browsing mode as it dont support either Vista SP2 or Windows 7 - only work on XP.

 

[cvor]

Hey HD -- as far as your drive response times - did you go into your power options? If not, what will happen is your drives will power down after a certain period of time. So then when you try to open something there will be a delay. I changed the power setting for high performance and in addition, furhter increased the time for the hard drive to shut off. Just a thought in case that is the issue...

 

[Eddie48]

Hey HD -- as far as your drive response times - did you go into your power options? If not, what will happen is your drives will power down after a certain period of time. So then when you try to open something there will be a delay. I changed the power setting for high performance and in addition, furhter increased the time for the hard drive to shut off. Just a thought in case that is the issue...

I have two hard drives and one of them does power down after a while like you said. There's a slight delay in Shut down time when Windows 7 powers up the drive it powered down.

What this has to do with right clicking, I don't know, just thought I'd mention right clicking sometimes makes "Windows explorer not respond" to stay on topic.