Solved Samsung 2TB External HDD, disappears from My Computer.

[shinsaber]

Hi,

I'm having problem with my external HDD, it is a Samsung D3 Station 2TB that I bought last year. It suddenly disappeared from my computer 2 days ago and I couldn't access to it. I checked Device and Printer and it still showed the D3 Station with status "This device is working properly". Device Manager also showed that it recognised the HDD. I used NOD32 Antivirus and Malwarebyte to scan for potential threats but no luck.

Please help me,

Quan

 

[Raystone]

Hi shinsaber.

Maybe your drive is recognized by your computer, but the drive letters are gone. Try to start 'Disk Management'.
If you can't find the program, press the start icon > Run... > Enter 'diskmgmt.msc' and press OK.

You will see a screen just like this:

Search on the left colom the 2TB Disk you've inserted. Is there a drive letter on the colom next to the left colom where your 2TB Hard drive is listed, like (G?

 

[shinsaber]

Hi,

Thank you, I have solved the issue after scanning and deleting some malwares. Now I can access the HDD normally again.

 

[Raystone]

Nice, so we didn't solve this question