Say the Time Date/Time Field in Task Tray Doesn't Launch Menu

[morangta]

If I am in the wrong forum, please let me know.

About a month after I started using it, the Say the Time clock program I bought stopped launching the management menu when I right click the date/time field in the task tray (notification area).

Therefore, I can't use or edit the program.

Neither the touchpad nor the cordless mouse works.

Other than this problem, my computer works great. Every single item that's meant to be right clicked works for me.

Is there a way I can generate a log to show the software manufacturer (Provenio) that it's their problem and not mine?

I am a novice user but I can follow instructions.

However, I don't want to put my computer at risk if I make an entry error.

Or is it obvious that it's a software problem?

I've been using computers for 18 years and I've never had this problem until I bought this software and used it for about a month.

I just wanted a conclusive way of putting the ball back in the manufacturer's court.

Thanks for any suggestions.

Regards.

 

[Jacee]

You can use VEW by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop

Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.

Click the check boxes next to Application and System located under Select log to query on the upper left

Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).

Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad

Please copy and paste its entire contents into your next reply

 

[morangta]

got your fast reply

Thanks for your fast reply.

However, my Norton Internet Security doesn't like the file. In fact, I think it removed it.

I am betting that this file is not a threat, but want to hear from the manufacturer about what they are going to do to fix this problem before I go further. Thanks so much.

 

[Jacee]

The file is very safe ... it only produces a text log after reviewing your Event viewer.

 

[Jacee]

Have you checked what Norton is blocking? It may be blocking your program too :sarc:

 

[morangta]

Exactly, Jacee. I had disabled the firewall, although I couldn't see a connection.

After your post, I searched the history of the last week's Norton log, and it detected the loading/launch. Also, I think I would have seen a popup message from Norton.

However, I can't specifically remember an acceptance popup. Will try more extensive experiments with Norton tomorrow.

I am loading the program in two ways: from the mfr. website and with a mfr. CD.

Thanks for your help.