Solved Scrambled BSOD when returning from sleep mode

[yyzcygnus]

Hello,
I have been struggling with the issue with my Windows sleep mode in Windows 7. After it goes into sleep mode, the computer doesn't return from it, it just resets and gives the error "unexpected shutdown." As it is resetting it gives a purple/plue colorful screen of death seen here. http://i79.photobucket.com/albums/j150/yyzcygnus/THETHE/downsize.jpg

I have already tried removing the video/audio/lan/usb drivers and reinstalling them with no luck. This is really annoying.

Specs:
Windows 7 x64
AMD phenom II x4 processor
4 GB ram
ASUS M4A78T-E motherboard


Is Windows 7 . . .
- x64
- the original installed OS on the system? Yes


- What is the age of system (hardware)? 1 Months
- What is the age of OS installation? 1 month, no reinstalls since it's a work computer

 

[Jonathan_King]

Welcome!

It appears you did not run the program as administrator. Please manually upload your dumps now: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

 

[yyzcygnus]

Welcome!

It appears you did not run the program as administrator. Please manually upload your dumps now: http://www.sevenforums.com/tutorials/83172-dump-files-upload-seven-forums.html

Thank you for the quick response.


I tried doing the copy, but it wouldn't let me so I ran the program as an administrator this time and uploaded a new zip in the first post.

 

[Jonathan_King]

Looks like a video card problem. Read this article on your bugcheck 116: http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

I see your ATI drivers are up-to-date. I haven't seen those ones cause crashes (yet), but anything is possibly, including driver corruption. I would advise to play around with reinstalling your drivers, installing an older version, etc.

Could you do a video card test? Be sure to post the maximum temperature it achieves: http://www.sevenforums.com/tutorials/100356-video-card-stress-test-furmark.html

Install the ATK0110 Utility for Vista/7 from here: ASUSTeK Computer Inc.-Support-

Your Atheros network drivers are outdated:

L1E62x64.sys Thu Jun 11 02:45:22 2009

Update the drivers for that if you can.

...Summary of the Dumps:

[font=lucida console]
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 18:02:53.644 2010 (UTC - 4:00)
System Uptime: 0 days 0:02:24.376
BugCheck 116, {fffffa800450d010, fffff88003e6bc80, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 11:13:09.476 2010 (UTC - 4:00)
System Uptime: 0 days 0:18:28.208
BugCheck 116, {fffffa80043c82e0, fffff8800872bc80, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 10:22:53.628 2010 (UTC - 4:00)
System Uptime: 0 days 0:03:10.986
BugCheck 116, {fffffa80057a23a0, fffff880048ae81c, 0, 2}
*** WARNING: Unable to verify timestamp for atikmdag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
Probably caused by : atikmdag.sys ( atikmdag+1281c )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Tue Aug 10 10:12:22.432 2010 (UTC - 4:00)
System Uptime: 0 days 0:19:06.790
BugCheck 116, {fffffa8003e844e0, fffff88003e71c80, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Mon Aug  9 14:06:05.563 2010 (UTC - 4:00)
System Uptime: 0 days 3:39:27.577
BugCheck 116, {fffffa80057b6010, fffff88003f7ac80, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
Built by: 7600.16539.amd64fre.win7_gdr.100226-1909
Debug session time: Thu Aug  5 17:45:07.488 2010 (UTC - 4:00)
System Uptime: 0 days 0:12:09.220
BugCheck 116, {fffffa800399e010, fffff88003e31c80, 0, 2}
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+6c80 )
BUGCHECK_STR:  0x116
PROCESS_NAME:  System
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨
[/font]

 

[yyzcygnus]

What is the ATK0110, and how do I find it at the website?

I ran the video stress test and it failed with this message:

"Furmark requires an OpenGL 2.0 compliant graphics controller. Startup failed."

 

[Jonathan_King]

Here is the ATK0110 driver, attached to this post.

Run the Windows 7 Upgrade Advisor, and post what is says.

Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues

 

[yyzcygnus]

Windows 7 Upgrade Advisor Report

Computer Name:
Operating System: Windows 7 Ultimate
CPU: AMD Phenom(tm) II X4 945 Processor
Memory: 3.8 GB

System

Details

Most complete Windows 7 is installed

You're using Windows 7 Ultimate, which is the most complete version of
Windows 7.

Windows Aero support

Your graphics adapter supports the Windows Aero user interface.
Go online to learn more about Windows Aero
<http://go.microsoft.com/fwlink/?LinkId=163055>

CPU speed: 3.0 GHz

Your CPU meets the 1 GHz minimum requirement.

3.8 GB of RAM

Your PC meets the 2 GB minimum requirement.

32.5 GB free space available on C:

Your hard disk meets the minimum requirement of 20 GB free space for
64-bit Windows 7.

Devices

Status

Details

802.11n USB Wireless LAN Card
Ralink Technology, Corp.

Compatible

This device is compatible with Windows 7.

Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller
Atheros

Compatible

This device is compatible with Windows 7.

ATI High Definition Audio Device
ATI Technologies Inc.

Compatible

This device is compatible with Windows 7.

ATI Radeon HD 3300 Graphics
ATI Technologies Inc.

Compatible

This device is compatible with Windows 7.

High Definition Audio Device
Microsoft

Compatible

This device is compatible with Windows 7.
Go online for more information <http://www.viaarena.com/Driver/v7300a.zip>

Microsoft USB Wheel Mouse Optical
Microsoft

Compatible

This device is compatible with Windows 7.

Microsoft USB Wheel Mouse Optical
Microsoft

Compatible

This device is compatible with Windows 7.

Programs

Status

Details

Cisco PEAP Module
version 1.0.13
Cisco Systems, Inc.

Update available

We don't have compatibility information about this version of the program.
Get an update to a compatible version
<http://www.cisco.com/en/US/docs/wireless/technology/peap/technical/reference/PEAP_D.html>

Cisco LEAP Module
version 1.0.12
Cisco Systems, Inc.

Compatible with Windows 7

This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
<http://go.microsoft.com/fwlink/?LinkId=163021>

VIA Platform Device Manager
version 1.34
VIA Technologies, Inc.

Compatible with Windows 7

This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
<http://go.microsoft.com/fwlink/?LinkId=163021>

Windows 7 Upgrade Advisor
version 2.0.5000.0
Microsoft Corporation

Compatible with Windows 7

This program has earned Microsoft's Compatible with Windows 7 logo.
Learn more about the Compatible with Windows 7 logo
<http://go.microsoft.com/fwlink/?LinkId=163021>

 

[Jonathan_King]

Carry on with the playing around with drivers, and maybe someone else will have an idea about the Furmark message.

 

[yyzcygnus]

Nothing works, I tried deleting devices in safe mode and with driverclean, then reinstalling. I tried unchecking the boxes "allow this device to wake the computer/turn off to save power" for the USB and network cards. And reinstalling the absolute latest drivers.

It is sad that the Microsoft support's best solution is to keep sleep mode off, and that it is a wild goose chase to find the latest drivers (if they even work!).

The only options left are to check the power connections, or reseat the memory or something but I don't know if that will do anything.

Thank you for your help.

 

[Jonathan_King]

I have to suspect a video card problem still. Do you have another one you can try out? Perhaps borrow one from a friend, or another computer.

 

[yyzcygnus]

Right now I cannot get a video card to add in. It must be the drivers from the chipset. I am also getting video hardware error in the "Action center". I updated the bios and swept the video drivers out in safe mode. But again, no luck.

Here is the Unexpected Shutdown report if this can shed ANY light.

thank you again!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA80037944E0
BCP2: FFFFF88003E3FC80
BCP3: 0000000000000000
BCP4: 0000000000000002
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\081110-9750-01.dmp
C:\Users\XXXX\AppData\Local\Temp\WER-22339-0.sysdata.xml

 

[Jonathan_King]

116 is a video card error. Have you read this article? http://www.sevenforums.com/crash-lo...op-0x116-video_tdr_error-troubleshooting.html

 

[yyzcygnus]

I read it, and tried everything catalyst 10.4, 10.5, 10.6, and 10.7. I am still getting this scrambled/freeze when it sleeps.

Also performed memory test, no errors. I have reseated the memory and reset the CMOS. Still nothing.

I am not admin though I can "run programs as Administrator." I run driver sweeper as Admin, and Admin in safe mode, but does it actually get rid of the old/bad drivers?


I should mention, I just built a new PC with asus motherboard and similar credentials and the exact same scrambling thing happen on sleep mode. But it resolved when I updated the drivers, and BIOS...so why is this computer with nearly the same credentials not complying?

 

[Jonathan_King]

Is BIOS same version?

Driver Sweeper will completely remove drivers. Doubtful drivers are the issue though.

 

[yyzcygnus]

A fix/solved

After much wasted time installing uninstalling drivers removing programs etc., I found a fix that consistently gave me no scrambled/artifact screen when waking from sleep mode.

Another forum said to go into BIOS and disable the sideport.

For people with ASUS M4A78T-E:

Go to BIOS --> Advanced settings --> RS7800 --> I think there is an option like

UMA
SIDEPORT
UMA + SIDEPORT

I just did UMA. After months of defeat, finally a solution.

Finally, is this safe for the computer? What is UMA and sideport? and why do the "whocrash" reports point to atikmpag.sys?

Please mark thread as solved.