Seemingly Random 0x0000001A MEMORY_MANAGEMENT BSOD

[shadowemokitty]

I'm posting this for a friend.. As he is not very computer savvy. Basically he is getting what seems to be completely random BSOD's. They are always 0x0000001A and say Memory_Management. For instance after a day of work, he sets his laptop down to cook and spend time with family for an hour to two and will come back to a BSOD, indicating that an existing running program or a background process is causing this. He does use internet explorer. Also He strictly uses this laptop for work so there are no "wonky" programs or games on this laptop. Sometimes he will get 4-5 BSOD's in a day and other times it will be none for almost a week and this has been occurring for almost 2 months now.

I have attached the dump file that the posting guide asks for. Any further information, just ask, I will be happy to answer! Any help will be appreciated

 

[koolkat77]

Welcome to the forum shadowemokitty,

Please start with Memtest.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

• RAM - Test with Memtest86+

The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.

*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
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If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.

*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
​

*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
​

3. Test the next stick of RAM (stick #2) in the next motherboard slot.

*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
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*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
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4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.

   Information

Errors are sometimes found after 8 passes.

   Tip

Do this test overnight, before going to bed.