Selected Items in Windows Explorer do not appear highlighted -

[ITtelligent]

Hi all,

First post on these boards but have used some of your helpful suggestions in the past to assist my users.

I am on the verge of rebuilding an entire machine because I am unable to resolve one simple issue but absolutely bizarre.

I have a Windows 7 Professional machine that will not display when items are selected or highlighted. In Windows Explorer, Microsoft Office or any other software.

What I mean by that if you shift select, ctrl select or even select on mouse there isn't that visual blue box

What they should see:

What they actually see:

I've seen the items selected myself when I was remoted in through teamviewer and was able to move them about as per normal behaviour when items are highlighted. But the user is unable to see the items when they're selected.

I had to get them to send me a photo as I thought they were colour blind or crazy!

I've tried:

• 
  Changing the Windows Display Theme
• Checking out if any Ease of Access / Accessibility settings are on
• Uninstalling the Graphics Card from Device Manager
• Changing and checking the Personalisation colours there's a colour for "selected items"
• Checking the Advanced Systems Settings > Adjust Visual Performance checks
• Disabling Anti-Virus because why not
• sfc /scannow

What I've tested:

• Appears fine through a remote support software like Teamviewer
• The items do get selected and can be cut and pasted about.
• Logging into Safe mode the items appear selected as normal in Safe mode

Am legitimately stumped. Going to test with another monitor tomorrow and if I can't find any fix of substance will rebuild the machine.


FIX: Replacing monitor cable. Go figure.

 

[UsernameIssues]

Have you tried an older or new videodriver?

 

[Layback Bear]

You could search for a program to make my computer pretty or the like. Any thing that looks strange to you. One never knows all the strange things knowingly or unknowingly get install on some peoples computer.

I would also look for things like Tuneup programs, Auto fix my computer or anything by Iobits.

 

[ITtelligent]

Thanks for your responses.

Yeah I've tried an older video card. Still no dice. And no suspicious programs or software had been installed.

Called the client today and asked another user to login and test for me. Hoping their information is correct but on a different profile it appears all fine!

I'm going to recreate the profile and test from there. Will follow this up on Monday. If it does the trick ill let you guys know

 

[ITtelligent]

Don't ask me how or why this was the fix but it was fixed by replacing the monitor cable.

Odd as a different profile worked all okay on it. Oh well client is happy and I'm happy to be free of this brain twister.

 

[Layback Bear]

I presume that (changing profile) means a different User account.
I don't know how changing the video cable to the monitor would solve such a problem.
A defobulated User Account could cause a kinds of problems.