Several BSOD in a row.

[tuandat126]

My laptop has been experiencing BSOD: several BSOD in a rows. It started happening when I installed a program called Tunngle, after a couple BSODs the laptop started running normal again. Then it started again yesterday, it keeps happening after I uninstalled Tunngle.

 

[Boozad]

What's showing here is windows AntiMalware protection system:

fffff880`0baa34e8  fffff880`01025484[B][COLOR=Red]*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys[/COLOR][/B]
 MpFilter+0x25484

This is 99.9% certainly a false positive, so looking further into the dump we find MalwareBytes:

fffff880`0baa3838  fffff880`08fd316e [B][COLOR=Red]mwac+0x516e[/COLOR][/B]
fffff880`0baa3840  fffffa80`08bfd7b0
fffff880`0baa3848  fffff880`08fdb420 [B][COLOR=Red]mwac+0xd420[/COLOR][/B]
fffff880`0baa3850  00000000`00000000
fffff880`0baa3858  fffff880`08fd4358 [B][COLOR=Red]mwac+0x6358[/COLOR][/B]
fffff880`0baa3860  fffffa80`0da96330
fffff880`0baa3868  fffffa80`0d9920b0
fffff880`0baa3870  00000000`00000002
fffff880`0baa3878  fffff880`08fdb7c0 [B][COLOR=Red]mwac+0xd7c0[/COLOR][/B]
fffff880`0baa3880  00000000`00000002
fffff880`0baa3888  fffff880`08fd4ec3 [B][COLOR=Red]mwac+0x6ec3[/COLOR][/B]

I'd recommend only using one anti malware product as this is probably down to a driver conflict. Uninstall MalwareBytes for testing purposes as it's prevalent in all of your dumps.

Uninstall DaemonTools, a well known cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

 

[tuandat126]

Thank you for your reply, I will try uninstalling Daemon Tool first because I am not using any other Anti malware program beside Malwarebyte.

 

[Boozad]

Malwarebytes was flagged numerous times and was the sole cause of the BSODs. Do you have real time protection on?

 

[tuandat126]

Yes I do have it on. I uninstalled Daemon Tools and there has been no BSOD so far.

 

[tuandat126]

I removed Malwarebyte anti malware and BSOD started happening again after I install it back. What should I do in this situation? Should I use another anti malware program?

 

[Boozad]

Don't use real time protection. Just run it on demand. I'd also report it on the MBAM forums, feedback like this really does help them improve the product.

 

[tuandat126]

Thanks, I will try it and let you know what happen. By the way I just got a different BSOD relating to Graphic driver, my screen flickered and a message popped up on the bottom right saying "The graphic driver has stopped responding and has recovered" following with a blue screen. Here is the file from the log collector (it will contain information old minidump file that I had uploaded above because there are several minidumps file from the previous BSOD)

Edit: I also have the most recent graphic driver from Asus support page
http://support.asus.com/Download.as...=30#Chipset_Intel_XP32_Vista_Win7_9111023.zip

 

[Boozad]

Try the 13.9 driver from the AMD site linked below, I've included the notes for the release as regards to the Mobility compatibility. Use the AMD Uninstall Utility to remove all traces of your current driver, CCC etc. Reboot and install the 13.9 driver.

   Note

When installing choose 'Advanced' or 'Custom' (whichever option is available, just not Express) and uncheck everything except the video driver.

Download



View attachment 325894

 

[tuandat126]

I'll do that once I get home later today. I tried turning off real time protection of Malwarebyte but I am still getting BSOD.

 

[tuandat126]

The BSOD keeps coming back. What should I do?

 

[Boozad]

It's still MalwareBytes. It seems like it's conflicting with some Windows elements. Did you post on the MalwareBytes forum or contact MBAM at all? They will take your logs and pinpoint the problem.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {20, fffffa8008182850, fffffa8008182870, 4020010}

[B][COLOR=Red]*** WARNING: Unable to verify timestamp for mwac.sys
*** ERROR: Module load completed but symbols could not be loaded for mwac.sys[/COLOR][/B]
Probably caused by : fwpkclnt.sys ( fwpkclnt!FwpsConstructIpHeaderForTransportPacket0+20a )

Followup: MachineOwner

MpFilter is the Microsoft Windows AntiMalware protection system so there's definitely a conflict somewhere.

fffff880`06cd04e8  fffff880`011ae484[B][COLOR=Red]*** WARNING: Unable to verify timestamp for MpFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for MpFilter.sys[/COLOR][/B]
 MpFilter+0x25484

fffff880`06cd0838  fffff880`068b516e mwac+0x516e
fffff880`06cd0840  fffffa80`0c8fc580
fffff880`06cd0848  fffff880`068bd420 mwac+0xd420
fffff880`06cd0850  00000000`00000000
fffff880`06cd0858  fffff880`068b6358 mwac+0x6358
fffff880`06cd0860  fffffa80`0c914090
fffff880`06cd0868  fffffa80`08c141b0
fffff880`06cd0870  00000000`00000002
fffff880`06cd0878  fffff880`068bd7c0 mwac+0xd7c0
fffff880`06cd0880  00000000`00000002
fffff880`06cd0888  fffff880`068b6ec3 mwac+0x6ec3
fffff880`06cd0890  fffffa80`08c141b0
fffff880`06cd0898  fffff880`00000001
fffff880`06cd08a0  00000000`00000090
fffff880`06cd08a8  00000000`00000002
fffff880`06cd08b0  00000000`00000002
fffff880`06cd08b8  fffff880`068b38bc mwac+0x38bc
fffff880`06cd08c0  fffff880`068bd800 mwac+0xd800
fffff880`06cd08c8  00000000`00000002
fffff880`06cd08d0  00000000`00000000
fffff880`06cd08d8  fffffa80`057ecd60
fffff880`06cd08e0  fffffa80`0ca6d220
fffff880`06cd08e8  fffff880`068b326b mwac+0x326b
fffff880`06cd08f0  00000000`00000000
fffff880`06cd08f8  00000000`00000000
fffff880`06cd0900  fffff880`068bdca0 mwac+0xdca0
fffff880`06cd0908  fffff880`068b32f1 mwac+0x32f1
fffff880`06cd0910  00110002`00000160
fffff880`06cd0918  00000000`00000000
fffff880`06cd0920  0500000a`00000000
fffff880`06cd0928  00000000`00000000
fffff880`06cd0930  035aac70`00000000
fffff880`06cd0938  00000001`e6318b72
fffff880`06cd0940  fffff880`068bd110 mwac+0xd110
fffff880`06cd0948  ffff0012`912b9414
fffff880`06cd0950  fffffa80`0c95c610
fffff880`06cd0958  fffff880`068b2cf2 mwac+0x2cf2
fffff880`06cd0960  00000000`00000000
fffff880`06cd0968  00000000`00000002
fffff880`06cd0970  fffff880`068bdca0 mwac+0xdca0
fffff880`06cd0978  00000000`00000000
fffff880`06cd0980  fffffa80`0c95c610
fffff880`06cd0988  fffff880`068b3783 mwac+0x3783
fffff880`06cd0990  fffff880`068bd7c0 mwac+0xd7c0
fffff880`06cd0998  00000000`00000000
fffff880`06cd09a0  fffffa80`0c7bc480
fffff880`06cd09a8  00000000`00000000
fffff880`06cd09b0  fffffa80`0c95c610
fffff880`06cd09b8  fffff880`068b97d8 mwac+0x97d8

 

[tuandat126]

I sent an email to their support team and I'm waiting for their reply. Thanks for helping.

 

[Boozad]

Let us know how you get on, it will be interesting to hear what MBAM say.

 

[tuandat126]

They had received their message and reply within 3-4 business days. I found a temporary solution, I turned off MBAM completely and will turn it on when I need to do a scan. I scanned my system after I installed it again and right now it's turned off until the next scan (I usually do once a week). There has been no BSOD so far yet with MBAM turned off.

 

[tuandat126]

This is what MBAM say, they told me to reinstall the program.

Maurice N., Jul 28 08:06 AM:Hello Dat.
If you have recently installed Malwarebytes Anti-Malware and are experiencing problems, then please follow the steps below. If you have purchased a Premium license, at the end of this process you will need to reactivate your license to enable the Premium features. Please have your ID and Key readily available. If you do not have your ID and Key, you may retrieve them from this webpage:
Malwarebytes: Online Store
Please note you will only be able to retrieve your ID and Key if you purchased Malwarebytes directly from our website or through an authorized reseller / affiliate. If you purchased a physical copy or from anywhere else, we will not have any record of your sale and cannot retrieve your ID and Key if lost.
NOTE: SAVE the downloads to your system first. Do not "run" them while in the browser program.
When presented with the option to Run or Save, you must select Save.
1: Please perform a clean uninstall before reinstalling the latest version. Do not use Windows Add/Remove Programs. Instead, please download and run "mbam-clean.exe" from the link below:
http://downloads.malwarebytes.org/file/mbam_clean
2: After running the program, it will ask to restart your computer. Please allow it to do so (this is very important).
After the computer restarts, temporarily disable your Anti-Virus
If you need how-to guidance, see => How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs
How To Temporarily Disable Your Anti-virus, Firewall And Anti-malware Programs - Security Mini-Guides
3: Download and SAVE to your system the latest version of Malwarebytes Anti-Malware from the link below:
https://www.malwarebytes.org/getmbam
Now run the setup:
IF your Windows is Vista / Windows 7 / 8, then do a Right-click on mbam-setup-2.0.2.1012.exe and select Run as Administrator and allow to run.
Answer YES when prompted by User Account Control ( Windows ).
When all finished, turn back ON your antivirus program.
NOTE:
Please always tell me the exact error message you get and the conditions of how it appears / how it happens.
It is so important to get details from you each and every time { and not just "error" or, <same as before> }.
Regards,
Maurice
Product Support
.