Skype for Business No longer launches; "Stopped Working"

macpro88

New member
Local time
10:15 PM
Messages
2
Running Windows 7 Professional and Office 365 Professional which included Skype for Business. When I installed Office 365 Pro the other day everything was working just fine. This morning I updated iTunes and rebooted. Skype for Business no long loads now. I get the "Microsoft Lync has stopped working" with the usual two options to check online for solutions or close the program.

--------------------------------------------------

Problem details:
Problem signature:
Problem Event Name: APPCRASH
Application Name: lync.exe
Application Version: 15.0.4727.1001
Application Timestamp: 555afc75
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18409
Fault Module Timestamp: 53159a86
Exception Code: e06d7363
Exception Offset: 0000c42d
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
LCID: 1033

Read our privacy statement online:
go.microsoft.com/.../

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

--------------------------------------------------

What I've tried:
-I already tried rebooting again, didn't work
-I ran sfc.exe /scannow and that found no errors.
-Ran CCLeaner Registry cleaner to see if it found anything broken related
-Ran the quick repair for Office 365, nothing...
-Ran the full repair for Office 365, nothing...
I'm at a lost here. One thing I did notice though when I try to launch it, before it gives me the error, my desktop icons "flash" as if its attempting to do something with explorer.exe.

Any help would be appreciated!
 

Attachments

  • error message.png
    error message.png
    21 KB · Views: 11
Last edited:

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
PC/Desktop
OS
Windows 7 Professional x64
No one has any suggestions? :(
 

My Computer My Computer

At a glance

Windows 7 Professional x64
Computer type
PC/Desktop
OS
Windows 7 Professional x64

My Computer My Computer

At a glance

Windows 7 Home Premium 64 bit sp1Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad...G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12...Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E...
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self built using existing case
OS
Windows 7 Home Premium 64 bit sp1
CPU
Intel i5 3570 3.4Ghz Ivy Bridge SKT 1155 quad core
Motherboard
Gigabyte Z77-HD3 SKT 1155 2xSata 3, 4x USB 3.0
Memory
G-Skill Rip Jaws 16Gb (8x2) DDR3 -1600 PC3 12800 CL 10 red
Graphics Card(s)
Gigabyte NVIDIA GT610 1Gb DDR3 810/1200 PCI-E 2.0 Silent
Sound Card
NVIDIA High Definition & Realtech High Definition Audio
Monitor(s) Displays
2 x Philips 226V4L 16:9 aspect ratio
Screen Resolution
1920 x 1080 HD
Hard Drives
Samsung 840 Pro 256gb SSD, SATA 3.
Hitachi Touro Portable 1tb, USB 3.0 HDD used for image b/ups.
PSU
Corsair VS450
Case
Codeng
Cooling
PSU fan & CPU fan
Keyboard
Logitech
Mouse
Logitech Wireless trackball M570
Internet Speed
Wireless 3G. 3mg down & 550kb up.
Antivirus
Bitdefender Internet Security 2020
Browser
Opera (Current Version) & Firefox
Other Info
MS Office 2013 Pro. Davis weather station software. MGE Nova 600 avr UPS.
Back
Top