Slow speed, fast speed, slow speed.

[xChase]

Recently moved house and had installed my internet today, the exact same setup.

Right now the only difference with this setup is that the router is plugged into my laptop, and if anything, it's closer to my computer than it was in the previous house.

My problem is that it randomly goes slow for short periods of time, or in games it lags like crazy. For example while watching youtube it'll shoot up the loading bar fast and then all of a sudden stop, and go really slowly, then back into fast speed over and over.

What can I do to resolve this?

 

[Dave Atkin]

Go to speedtest.net and see what your download and upload speeds are. Watching a youtube video will use less bandwidth than a game would.

You could also do a tracert to google.com to see if there are any high response times.


Dave

 

[xChase]

I did the speedtest when I wasn't doing any video downloading or gaming and it was at 2mbps download and .05 upload which is what my speed should be. As soon as I started to load a video and game it went to .4 download and .2 upload which is just unacceptable. I should be able to watch 20 videos at the same time with ease, but now if I did something like that it would take about an hour..

 

[Dave Atkin]

Did you do a tracert to google? (Start>Run>type 'cmd'. When the black box opens type in 'tracert google.com') Copy your results back here.

Speak to your serice provider and ask them to test the line.


Dave

 

[xChase]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Chase>tracert google.com

Tracing route to google.com [74.125.237.49]
over a maximum of 30 hops:

1 5 ms 5 ms 2 ms home [10.0.0.138]
2 32 ms 25 ms 36 ms 172.18.212.9
3 87 ms 58 ms 56 ms 172.18.69.130
4 40 ms 61 ms 137 ms 172.18.241.14
5 34 ms 35 ms 34 ms 172.18.241.9
6 34 ms 28 ms 46 ms Bundle-Ether10.cha45.Brisbane.telstra.net [203.4
5.53.237]
7 32 ms 42 ms 42 ms Bundle-Ether2.cha-core4.Brisbane.telstra.net [20
3.50.44.13]
8 40 ms 53 ms 38 ms Pos0-4-1-0.ken-core4.Sydney.telstra.net [203.50.
6.205]
9 39 ms 50 ms 46 ms Bundle-Ether1.ken39.Sydney.telstra.net [203.50.6
.146]
10 51 ms 68 ms 149 ms 72.14.198.54
11 64 ms 82 ms 48 ms 66.249.95.224
12 59 ms 72 ms 63 ms 72.14.237.51
13 61 ms 44 ms 42 ms syd01s05-in-f17.1e100.net [74.125.237.49]

Trace complete.

C:\Users\Chase>









It only has really high pings (up to 1,000) when it's loading youtube or downloading. But that's only sometimes, it doesn't always do it when downloading.

 

[Dave Atkin]

The above looks ok. Do another one whilst watching a video so we can see where the problem is. It could be a graphics problem with your PC. Do you have the latest drivers? Are there any other PC's on the network having this problem?

Dave

 

[xChase]

C:\Users\Chase>tracert google.com

Tracing route to google.com [74.125.237.50]
over a maximum of 30 hops:

1 1126 ms 1034 ms 663 ms home [10.0.0.138]
2 1269 ms 915 ms 994 ms 172.18.212.9
3 501 ms 547 ms 816 ms 172.18.69.130
4 794 ms 473 ms 1110 ms 172.18.241.14
5 241 ms 36 ms 23 ms 172.18.241.9
6 61 ms 25 ms 22 ms Bundle-Ether10.cha45.Brisbane.telstra.net [203.4
5.53.237]
7 104 ms 27 ms 28 ms Bundle-Ether2.cha-core4.Brisbane.telstra.net [20
3.50.44.13]
8 281 ms 41 ms 41 ms Pos0-4-1-0.ken-core4.Sydney.telstra.net [203.50.
6.205]
9 57 ms 39 ms 49 ms Bundle-Ether1.ken39.Sydney.telstra.net [203.50.6
.146]
10 69 ms 50 ms 40 ms 72.14.198.54
11 304 ms 41 ms 38 ms 66.249.95.224
12 309 ms 43 ms 39 ms 72.14.237.51
13 467 ms 38 ms 39 ms syd01s05-in-f18.1e100.net [74.125.237.50]

Trace complete.

C:\Users\Chase>

And not as I am aware. I usually play WoW and watch videos all day while on TS3 and other various programs, no one else on the network does that, but they are also not having any slow youtube loads like I am.

E: Yes I updated all my drivers this morning.

 

[xChase]

Tracing route to google.com [74.125.237.49]
over a maximum of 30 hops:

1 923 ms * 970 ms home [10.0.0.138]
2 50 ms 30 ms 35 ms 172.18.212.9
3 1508 ms 2358 ms * 172.18.69.130
4 930 ms 701 ms 936 ms 172.18.241.14
5 767 ms 859 ms 397 ms 172.18.241.9
6 30 ms 235 ms 353 ms Bundle-Ether10.cha45.Brisbane.telstra.net [203.4
5.53.237]
7 898 ms 947 ms 629 ms Bundle-Ether2.cha-core4.Brisbane.telstra.net [20
3.50.44.13]
8 700 ms 825 ms 1356 ms Pos0-4-1-0.ken-core4.Sydney.telstra.net [203.50.
6.205]
9 307 ms 44 ms 116 ms Bundle-Ether1.ken39.Sydney.telstra.net [203.50.6
.146]
10 298 ms 218 ms 222 ms 72.14.198.54
11 38 ms 37 ms 78 ms 66.249.95.224
12 55 ms 60 ms 40 ms 72.14.237.51
13 43 ms 41 ms 39 ms syd01s05-in-f17.1e100.net [74.125.237.49]

Trace complete.

C:\Users\Chase>

There's another from just now, randomly lagging (only playing WoW)

 

[Dave Atkin]

Is your IP Address 10.0.0.138? Are you connected by a wire or wireless?

As you can see from the tracert the response times increase massively.

Update your Network card drivers and replace your ADSL Filter. I would report it to your service provider and ask them to do tests at your end whilst on WoW so they can see the spike in reponse times.

Also, if you have access to your router, do a tracert from there to google as well, just to see if the response times are the same.

Dave

 

[xChase]

It's 10.0.0.18. Connected wirelessly. Network drivers (on this computer) are all updated. I will replace the filter soon and I'll have to call tomorrow as they're closed at the moment. And how do I do that from the router?

 

[Dave Atkin]

The wireless connection to your router is very high. Wireless isn't great for playing games anyway.

If you go on your router there is normally a diagnostics page which will say trace route or something simular. It is probably just your wireless connection though. Connect to the router via a wire and see if the problem persists (do another tracert whilst on WoW and compare).

There can be a number of problems with Wireless. For example if there are other wireless networks in the same area it can cause probles.
Install and run Xirrus Wi-Fi Inspector.
Double click the Xirrus Icon on your Desktop, Tap the Printscreen key on your keyboard, open up Paint then choose Edit from the Menu and select Paste, then SAVE it. Upload and attached it here.

 

[xChase]

 

[Dave Atkin]

Your wireless signal isnt very good but it doesnt show any other Wireless networks in range so thats good.

Can you give us the model number of your wireless access point? Changing the Wireless Network to a 802.11N would probably get you a better signal quality but your access point/router may not be able to do it.

Did you try connecting with a wire?

Dave

 

[xChase]

Telstra 2Wire 2701HGV-W
Not sure how to change it to N.
And right now I can't, I'd have to move a lot of furniture to do that.

 

[Dave Atkin]

Log onto the router via its web interface (http://10.0.0.138). In there it will have wireless settings. it should say something about the wireless modes.

Sorry I cant be very specific. I can't seem to find a manual for it.

 

[xChase]

It has 802.b/g 802.b or 802.g.

 

[Dave Atkin]

Ahh ok, try chaning it to 802.b/g. At the moment you are using 802.11b. I believe 802.11g is better.

After doing this do another Wifi inspector test and see if the signal is any better.

 

[logicearth]

It is not going to make a difference. a 2mbps connection is SLOW. Very slow esp., for gaming. Even with a poor signal the wireless connection is much faster then your internet connection.

What was the connection speed of your previous living space? If it was faster then what you have now that can account for the issues.

 

[Dave Atkin]

Your correct it is quite slow. Whats making it really slow though is the nearly 1second it takes for a ping request to be answered by the router.... Increasing this time will decrease the lag, even if its only slightly

 

[xChase]

Well Australian internet is by far the worst in the world. My internet connection is average. The thing is though, I never had this problem in the last house, and when we moved here they had to fix the phone connection. Something was wrong with it, but I'm not sure what it was. Maybe I should ring the ISP tomorrow morning?