Smartcard reader issues

[furface]

Hi, I have the same problem. I'm running Windows 7 RC x64 and have a CardMan 3121 reader. I installed the Vista x64 drivers for the reader which works fine, but driver for the smartcard itself fail to install. I've tried to disable the smartcard as described above, but it doesn't work anyway. The hardware ID of my card is as follows:

SCFILTER\CID_0067114346495345105266ff819000

Any tips?

Brgds

J

 

[MTS]

Card driver not found

There are several things you can check. First, make sure device auto update is enabled. Click Start, right click "Computer", select properties, click "Advanced system settings", click "Hardware" tab, click "Windows Update Driver Settings" button, make sure you select "Check for drivers automatically" and click "OK". Next, go to Windows Update and scan for updates and see if it finds the driver for the card this time.

 

[furface]

Thanks for your answer. I've also tried the steps you describe, but without success.

 

[MTS]

Okay, I searched on Windows Update and was unable to find a driver for your Smartcard. This means you have to get this driver from whatever method you used to get it working in prior OS (usually from your IT department site). You will still see "unknown smart card" in device manager until the card manufacture puts their driver on WU. But as long as you manually find and install the card driver, it should work even though device manager still shows "unknown smart card".

 

[Digger]

hw iDs : ACPI\SMCB000
*SMCB000

Problem Code : 0000001C

Are you sure this hardware ID is a Smartcard reader? Problem code 1C means it couldn't find a driver for it. Usually, Smartcard readers are either USB, PCMCIA or PCI, so the hardware ID will have the appropriate "prefix" but your prefix is ACPI which means it is BIOS enumerated. I have never seen a BIOS enumerated Smartcard reader before. Is it built-in to a laptop? If so, what is the laptop make/model?

Correct sir, it is on-board... its an Acer aspire 5670... the reader is made by TI


thanks by the way, i had all but forgotten about this thread while dealing with a few other issues.

 

[MTS]

I downloaded the user manual for the Aspire 5670 and do not see any built-in Smartcard reader. Are you sure it has one or is your Smartcard reader a PCMCIA or ExpressCard one?

 

[Digger]

I downloaded the user manual for the Aspire 5670 and do not see any built-in Smartcard reader. Are you sure it has one or is your Smartcard reader a PCMCIA or ExpressCard one?

its just a 5n1 reader... i should have been a bit more specific...

its a 5672WLMi

Acer Aspire 5672WLMi Laptop Computer Specs - Yahoo! Shopping

 

[furface]

Hi again,

The problem is that pre Windows 7 there was no need for a driver for the smartcard, only for the reader. From what I understand it is a new feature of Windows 7, but I don't know what the use is.

Brgds

Jonas

 

[MTS]

its just a 5n1 reader... i should have been a bit more specific...

its a 5672WLMi

Acer Aspire 5672WLMi Laptop Computer Specs - Yahoo! Shopping

I looked at the laptop spec, I still don't see Smartcard reader. 5n1 reader is a memory card reader, not a Smartcard reader. If the system failed to find a driver for the 5n1 memory card reader, your best bet is to go to Acer's support site and download the driver there.

 

[MTS]

Hi again,

The problem is that pre Windows 7 there was no need for a driver for the smartcard, only for the reader. From what I understand it is a new feature of Windows 7, but I don't know what the use is.

Brgds

Jonas

My understanding is that Smartcard "mini-driver" is always required even pre Windows 7. It's just that the process of installing the "Smartcard mini-driver" was hidden by IT connection software installation. I assume you use your Smartcard to RAS-in to work. Prior to Windows 7, do you need to install some sort of RAS software? If so, that software includes the Smartcard mini-driver. It is not the Smartcard mini-driver that's new in Windows 7, it is the Smartcard PlugAndPlay that is the new feature in Windows 7. So in the past, you need to manually install the driver, now it automatically enumerates the Smartcard device and install a driver for it just like other devices so that it can also leverage Windows Update to download the driver (provided the driver is submitted to WU).

 

[A1CMCCOLLUM]

Access sites

Not sure if this is the right forum to post this in, but it is an issue with my smart card. I need to use my card to access certain DoD websites, and while trying to access one of them, I get the error "You must have your CAC Certificate loaded to your desktop before proceeding." I can't find anything online about how to do this. I have Build 7100 of Windows 7 x86, an SCR331 USB Reader, all updates installed, and I can access other DoD sites. Any help would be appreciated.

 

[MTS]

I may not understand your issue correctly but I suspect your certs in the card are not propagated to the cert store on your machine correctly. If so, there could be a few reasons for this:

• Your certpropsvc is not running. Do a "sc query certpropsvc" in a CMD window and check if the service state is "RUNNING". If it is not running, do a "sc start certpropsvc" to start it.
• Right before Win7 RTM, we found an issue with some DoD cards in combination with some Smartcard readers that took minutes to propagate certificates from the card to the cert store on the machine. That has been fixed in RTM. So you may want to insert your card and keep it in for 10-20 minutes. Hopefully, that will allow enough time for the certs to propagate.
• You don't have the right certs in your card to access the site.

Thanks.

 

[A1CMCCOLLUM]

The Certificate Propagation service is running and and set to Automatic in the Services Snap-In on MMC. The certificates are also loaded into the store under Personal/Certificates. And I am able to access the site with my CAC while on the computers on the base I work at, just not from my home PC.

 

[MTS]

When you said the certs are loaded into the store on the PC, do you mean the work PC or the home PC. If you can't access the site from your home PC and the cert store of your home PC already contains the proper certs, then I don't know why and who is complaining you don't have the proper cert.

 

[A1CMCCOLLUM]

The certs are loaded on my home PC. When I try to access the site, it can't even find the certs. It's telling me the certs have to be loaded to the desktop in order to continue.

 

[MTS]

Then you need to figure out who's complaining. Look at the Windows title of the complaining dialogue. I wonder if it is Windows complaining or some 3rd party apps.

 

[A1CMCCOLLUM]

Its the site I am trying to access. Here is what comes up:

The page at https://www.my.af.mil/ says:
You must have your CAC Certificate loaded to your desktop before proceeding.

Instructions for installing your Certificate can be found on page 3 of the CAC User's Guide.

This document can be found under Membership Information >> CAC User's Guide.

But the User's Guide doesn't give any instruction on how to do this.

 

[MTS]

I am afraid I cannot help you there. You may want to contact your IT department regarding this issue.

 

[emtp211]

I am having the same issue
with my dell lattitude d630 with built in smart card reader.

My reader works fine but unable to locate and install drivers for the smart card.

Any ideas i have tried all suggestions in the previous threads.

windows 7 will not let me utilize the card for login or encryption without the proper drivers installed on the system

 

[DaddyRabbit]

When using a CAC with ActiveCard Gold 6.2 I have found that I don't need to install the driver for the card itself. All of the sites I need to go to work fine as long as the driver for the reader is installed.

I disabled the "Smart Card" device in device manager to keep it from trying to install at each restart and everything works like a champ.