Sound quality crackle

[pezzah44]

hey, i have an advent 9115 laptop and have recently installed windows 7 32bit

i firstly installed 64bit thinking it could handle it but experienced bad cracking from the audio with everything (video, music, windows sounds)

i have a realtek high definition audio card.

i have tried installing different versions including the newest update and older versions for vista. (and have rebooted twice)

ive heard alot of different threads on different forums from people who are experiencing the same issuse on different laptop models and manufacturers but to no luck have i found any help. ive been led to beleive from some posts it may be some conflicting issue with the os and something.

any help will be MUCH appreciated, thanks

 

[torrentg]

Install the newest update for the audio driver.

Update your mainboard bios and test under "optimized default settings" or similar. If no update, set bios to that now.

Further suggestions if needed, will assume the above conditions have been met. If that hasn't helped any, we can try to take things from this starting point.

 

[pezzah44]

so far have updated the audio it is better but still crackles and seems to be getting worse....

do you know where i can find an update for it?

i cant find one anywhere i beleive its a phoenix bios i was told to contact the manufacturer on their site but advent has no conact, i beleive its pc world so contacted tech guys (i think it is) but to no reply as of yet.....

thaks for your help

 

[torrentg]

Right click on the specific audio device in the device manager. Properties. Details tab. Change dropdown to hardware ids.

Copy and paste the results to here. I can probably find something for it.

Also, are you using x86 or x64 Windows?

 

[pezzah44]

its come up with 2!

HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10190000&REV_1001
and
HDAUDIO\FUNC_01&VEN_10EC&DEV_0662&SUBSYS_10190000

i definatley unistalled the previous one but.... i dunno do you think this may be why??

im using 32

 

[randomtom1]

I have the same problem, I've followed the instructions so far, and I have the same 2 results as pezzah44. Please help.

 

[torrentg]

Disable any kind of CPU throttle software that's for the motherboard. You can look in bios for something like this or it also could be a software that you have starting with Windows.

If this doesn't help, I'm working on making a driver install for you guys. I'll post it soon.

 

[pezzah44]

ok great,
ive tried looking in bios to turn throttle off before but i cant seem to find it.

can you get to it through command??

 

[torrentg]

I don't know about your bios but you can look at software starting with Windows.

Go to the start menu and type in there ---> msconfig.

Hit enter, then go to startup tab. Uncheck whatever software is for your motherboard then hit ok and reboot.

If you want me to modify a driver, download the first one here (need to use IE) and then upload to Rapidshare. Post a link here for it after. I can't get it to download for me right now for some reason.

 

[pezzah44]

theres nothing about the mother board there

 

[pezzah44]

RapidShare: 1-CLICK Web hosting - Easy Filehosting

did you want me to install this or just upload it for you?

 

[randomtom1]

I unchecked the software and rebooted, and it worked for about 2 minutes, before the crackling resumed

 

[torrentg]

RapidShare: 1-CLICK Web hosting - Easy Filehosting

did you want me to install this or just upload it for you?

You could try to install, but if it doesn't (probably won't) - I'll work on it to make it so. I am at another machine right now so it will not be too long....but a little.

 

[torrentg]

I told you the wrong driver before. It was for x64 but I couldn't tell from that page. And I had ZA set to block Microsoft services. I figured that out and got the right driver, then modified.

Anyhow...

Download from this link and use Winrar or similar to extract to C:\AudioDriver

In device manager, right click on the audio device. Update driver software. Browse my computer for driver software. Let me pick from a list of device drivers on my computer. Click the Have disk box. Click the Browse box. Then navigate to C:\AudioDriver and click (or double click) on HDA861A.inf

Hit ok and let it finish installing.

It should definitely install, but I don't know if it is actually going to fix the problem. So, good luck. Let us know how it goes.

 

[randomtom1]

It made it worse

 

[pezzah44]

yeah same

 

[pezzah44]

did you uninstall the previous driver?

cause i hink i did but for some reason everytime i uninstall then resart the computer whiloe its loading my computer is automatically installing a driver for the audio
and i cant sem i find whats doing this

i dont think this matters tbh

 

[randomtom1]

I'm not sure, but probably not. I've reverted to the latest driver, because it gives me the best audio, and i cant live without dvds or music lol

 

[pezzah44]

hey man i found a driver seems to be working

i used a driver robot thingy and managed to find the driver for it seems to be fine atm

give it a go Driver Robot: Guaranteed automatic driver updates

click on the audio one not the other

good luck

 

[pezzah44]

ahhh k nevermind ill tell you how i did it

i downloaded driverrobot ran a scan

then after the scan dont register or whatever it comes up with just cancel it

then click exporter and it saves a file in documents ot wherever you want

then just click on that file takes you to a web page then click get drivers and there should be the driver one there for you

it went ok for me and no problems with audio but is a tad quiet (but was like that anyway before the crackle, probly just my laptop )

hope it works for ya