Sound slowing down, laptop restarting/crashing/BSOD

[pliskin09]

I am having a recurring problem with my Samsung NP-S3510-A03UK Notebook. It keeps crashing, restarting and/or showing the BSOD.

I wouldn't mind so much, but this laptop is just new, I only bought it about 2 months ago ...if that. Before crash/restart/BSOD, the sound generaly starts to slow down or lag, sometimes it sounds like there is something interfering with the sound. Most of the time, I get the BSOD. But sometimes, it just restarts. 90% of the time, the restart/BSOD is followed directly after the coumpter seemingly slowing right down (even if barely any programmes are running). This always seems to be when I am watching video or listening to audio online, or browsing the web while watching video/listening to audio seperatly.

For this reason, I initialy thought that it was my internet USB dongle that was interfering with my sound/video card (I have a Vodaphone USB dongle for internet use), as this problem only ever seemed to occur when I went online; as soon as I closed the web browser and/or the video or audio ...the computer would speed up again and the problem would stop. However, I have since seen this problem happen when I wasn't even online ...although, in fairness, I hadn't long went offline.

I have tried a complete system restore but the problem came back almost instantaneously. I have also tried switching web browsers and media player programmes and my drivers are apparantly all up to date. I can't understand how a new laptop could be having such problems straight away. My only explanation is that its something to do with my USB dongle. I have attached the BSOD Dump & System File Collection app and System Health Report, as advised. Below is the spec of my laptop. Any help you could give me would be gladly appreciated.



Windows 7 64-bit Home Premium SP1 (2009) came installed already on laptop but also on a Samsung disc that came with

Processor: Celeron Dual Core CPU T3500 2.10 GHz and 2.9 GHz
RAM: 4GB
ACPIx64 Based PC I'm guessing is the motherboard?
Simple Realtek High definitino Audio
and Mobile Intel 4 Series Express Chipset Family graphics

 

[zigzag3143]

I am having a recurring problem with my Samsung NP-S3510-A03UK Notebook. It keeps crashing, restarting and/or showing the BSOD.

I wouldn't mind so much, but this laptop is just new, I only bought it about 2 months ago ...if that. Before crash/restart/BSOD, the sound generaly starts to slow down or lag, sometimes it sounds like there is something interfering with the sound. Most of the time, I get the BSOD. But sometimes, it just restarts. 90% of the time, the restart/BSOD is followed directly after the coumpter seemingly slowing right down (even if barely any programmes are running). This always seems to be when I am watching video or listening to audio online, or browsing the web while watching video/listening to audio seperatly.

For this reason, I initialy thought that it was my internet USB dongle that was interfering with my sound/video card (I have a Vodaphone USB dongle for internet use), as this problem only ever seemed to occur when I went online; as soon as I closed the web browser and/or the video or audio ...the computer would speed up again and the problem would stop. However, I have since seen this problem happen when I wasn't even online ...although, in fairness, I hadn't long went offline.

I have tried a complete system restore but the problem came back almost instantaneously. I have also tried switching web browsers and media player programmes and my drivers are apparantly all up to date. I can't understand how a new laptop could be having such problems straight away. My only explanation is that its something to do with my USB dongle. I have attached the BSOD Dump & System File Collection app and System Health Report, as advised. Below is the spec of my laptop. Any help you could give me would be gladly appreciated.



Windows 7 64-bit Home Premium SP1 (2009) came installed already on laptop but also on a Samsung disc that came with

Processor: Celeron Dual Core CPU T3500 2.10 GHz and 2.9 GHz
RAM: 4GB
ACPIx64 Based PC I'm guessing is the motherboard?
Simple Realtek High definitino Audio
and Mobile Intel 4 Series Express Chipset Family graphics

Your .dmp file shows a stop error of 0x124 which is a general hardware error .

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[pliskin09]

Thanks for the response.

I have since taken my laptop back to where I bought it from to get it looked at by the tech guys. Apparantly, it was a RAM issue but they dont know what caused it. They done memory tests and a whole bunch of other stuff and could see no problems with the laptop whatsoever. They told me it must be something that I am plugging into the laptop. Well, the only thing I plug into the laptop is the USB internet dongle and the problems only seem to happen when I use said USB dongle ....so it can only be that.

I have complained to the manufacturers of the dongle, Vodafone, and they advised me to update the latest software and drivers only available on request. I have done that but the problem still persists.

I have just purchased a USB 5m extention cable in order to keep the dongle as far away from the laptop as possible (in case the signal from it is somehow interfering with the laptop) but the donlge will not work when I plug it into the extention. I keep getting a driver issue with a Code 43 error.

So, I guess I'm asking where I stand now, knowing that the issue is the dongle and not the laptop itslef. Is this a common issue? How do I go about rectifying this? And, on a side note, how can I get the dongle to work through the USB extention and solve the Code 43 error?

Any help you could give me would be gladly appreciated.


KC

 

[pliskin09]

I am sorry for doucle posting but I could really use some help on this. I am still experiencing this major problem.