Stuck in boot loop at classpnp.sys

lukdyboy9559

New member
Local time
1:12 AM
Messages
7
Good morning my brother recently bought a new laptop from a friend of his it was filled with junk so we downloaded an iso from the internet and burnt it to a disc the proceed to install it to the hard drive with no problems then when it was all installed it rebooted and it was stuck it didn't do anything so i turned it off and booted it back up in safe mode and this is where i am stuck too classpmp.sys

the laptop is a toshiba satellite c50d-a-138


sorry if posted in the wrong area
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 8.1 64bit
CPU
AMD K140
Motherboard
Hewlett-Packard
Memory
DDR3 6 Bytes
Graphics Card(s)
AMD Radeon HD 7340 Graphics
Browser
Chrome
Hi lukdyboy9559,

Welcome to SevenForums!

...when it was all installed it rebooted and it was stuck it didn't do anything so I turned it off and booted it back up in safe mode and this is where I am stuck too classpmp.sys

[1] Where exactly did you download the ISO from?
[2] Have you tried booting into the installation disc and running Startup Repair?
[3] Have you got any external devices attached when you boot? If so, disconnect them and then boot!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 8.1 64bit
CPU
AMD K140
Motherboard
Hewlett-Packard
Memory
DDR3 6 Bytes
Graphics Card(s)
AMD Radeon HD 7340 Graphics
Browser
Chrome

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
not trying to sound cheap but to get an iso from a trusted source but would i have to pay?

and it is windows 7 home premium unsure of what edit sorry
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 8.1 64bit
CPU
AMD K140
Motherboard
Hewlett-Packard
Memory
DDR3 6 Bytes
Graphics Card(s)
AMD Radeon HD 7340 Graphics
Browser
Chrome
Hi lukdyboy9559,

Not trying to sound cheap but to get an iso from a trusted source but would I have to pay?

And it is windows 7 home premium unsure of what edit sorry.

You will NOT have to pay.

Let's just try to see if this works first.

In Safe Mode [I think this is the correct method for Toshiba]:-

[1] Goto Control Panel and click Recovery.
[2] Click Advanced Recovery Methods.
[3] Click Return your computer to factory condition.

If not, try this => Toshiba - Press and hold 0 [Zero] BEFORE and DURING boot to get into the restore option.

If that doesn't work I will give you a link where you can download a genuine Win 7 Home Premium ISO [FREE].
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
when i boot it to safe mode i cant get into actual windows :(

and i cant seem to get the other method to work
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 8.1 64bit
CPU
AMD K140
Motherboard
Hewlett-Packard
Memory
DDR3 6 Bytes
Graphics Card(s)
AMD Radeon HD 7340 Graphics
Browser
Chrome
Hi lukdyboy9559,

When I boot it to safe mode I cant get into actual windows, and I cant seem to get the other method to work!

OK then.

You will need your Product Key for the version of Windows that you are going to re-install. This is the ONLY version that you will be able to activate. On a laptop, it will either be on a sticker on the bottom, or in the battery compartment. Can you read the sticker Product Code?
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
yeah i can see that :)
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 8.1 64bit
CPU
AMD K140
Motherboard
Hewlett-Packard
Memory
DDR3 6 Bytes
Graphics Card(s)
AMD Radeon HD 7340 Graphics
Browser
Chrome
Hi lukdyboy9559,

Yeah I can see that.

Brilliant.

What I suggest is that you download a new Win 7 Home Premium SP1 ISO and burn it to an installation disc and clean install.

The process below [you will obviously need to do this on another computer] will download the latest and last Windows 7 SP1 [Final] ISO [build 6.1.7601 - July 2009] for your version and bit-type.

[1] Download Windows ISO Downloader.exe [direct download] to the Desktop and run it.
[2] On the right-hand side of the screen under the Windows tab, select Windows 7.
[3] In the Select edition drop down box, select the Win 7 edition you want an ISO for and click Confirm.
[4] In the Select the product language drop down box, select the language you want the ISO to be and click Confirm.
[5] Under the Downloads section, click the ISO bit-type you want to download and save it to the Desktop.

It is advisable to download the current drivers for your OS prior to the clean install and save them to a USB. Once the clean install has completed, turn off automatic WU’s [Windows Updates] and install the drivers from the USB in the following order:
  • Motherboard/Chipset
  • Video Adapter
  • Network Interface Card (NIC)
  • Audio Adapter
  • Wireless Network Card or LAN Adapter
Obviously sometimes you will need to install the LAN driver first in order to be able to get online to find and download the other drivers. Often, when you run M$ WU [Windows Update], it will download the drivers for you!

I hope this helps!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
from what i can find.

That comp came with W8.1. and more importantly has USB3 ports.

You will need drivers for them thats why its failing on classpnp, there are NO USB3 drivers included on a standard W7 iso

Over to @SIW2.
for further info

Roy
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
That comp came with W8.1. and more importantly has USB3 ports.

You will need drivers for them thats why its failing on classpnp, there are NO USB3 drivers included on a standard W7 iso.

Over to @SIW2.

Thanks for pointing that out Roy.

lukdyboy9559, have a look at 7UPDATER, written and created by SIW2 for how to integrate them into the installation media => Update your Win 7 installation media. You can do this using the new ISO you have downloaded above.
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
Many thanks this did just the job doing the fun job of sorting out all the drivers and windows updates
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
HP
OS
Windows 8.1 64bit
CPU
AMD K140
Motherboard
Hewlett-Packard
Memory
DDR3 6 Bytes
Graphics Card(s)
AMD Radeon HD 7340 Graphics
Browser
Chrome

My Computers

System One System Two

  • Computer type
    PC/Desktop
    OS
    7 X64
    CPU
    i5 8400
    Motherboard
    gigabyte b365m ds3h
    Memory
    2x8gb 3200mhz
    Hard Drives
    various
    PSU
    pure power 11 400w cm
    Case
    Coolermaster
    Cooling
    cryorig m9i
  • Computer type
    PC/Desktop
    OS
    7x64
    CPU
    g5400
    Motherboard
    ga b365m ds3h
    Memory
    8gb ddr4 2400
    PSU
    xfx pro 450w
Hi lukdyboy9559,

Many thanks this did just the job doing the fun job of sorting out all the drivers and windows updates.

You are welcome!

If you want a quick and easy way to update, then...

Run DISM++ [Deployment Image Servicing & Management] Windows Updates after a clean install on the LIVE OS, please follow my instructions below!

NOTE: The light blue text below are links to the relevant websites and programs, just click them!

DISM++ - Basic Overview

DISM++ is a FREE implementation tool that has the ability to perform Windows Updates [WU]. Some of the advantages [but not all] are:

[1] The GUI is very easy to understand and use.
[2] It is much faster than M$’s WU because it uses a different engine.
[3] It downloads the latest WU DB from the M$ servers, scans your OS, and then lists the updates available.
[4] It doesn’t install superseded updates like M$ does.
[5] It gives you the option of what you want to install.
[6] The pre-ticked updates are what is recommended and are similar to the WU critical and recommended updates. The un-ticked updates are similar to the WU optional updates.

[7] It warns you if an update:
  • Includes telemetry.
  • Has known issues with certain hardware.
  • Needs exclusive access.
  • Is suspect.
  • Your OS doesn't need it.
  • Has any other known issues.
[8] It doesn’t require re-booting between updates.
[9] It can be used to either update an install.wim image OFFLINE, or to update the LIVE OS.

If you decide to use DISM++, then it is best to run the DISM++ Windows updates a couple of times to make sure you get ALL the updates that are needed. DON’T install ANY of the ORANGE updates though [see numbers [6] and [7] above]. It can also install the required .NET Framework updates. Then just run WU to see what other updates are available, if any.

DISM++ - Run Windows Updates On The LIVE OS

DISM++ Direct download [zip] => DISM++.

Here is the quick procedure guide:

[1] Download the latest version of DISM++ [see the DISM++ Direct download [zip] link above].
[2] Extract the files using something like 7-Zip here => 7-Zip.
[3] Turn Sleep mode OFF in Power Options [you can turn it back on after you have finished].
[4] Double-click Dism++x86 or Dism++x64 and then click Run.
[5] Click Updates in the left-hand pane and then click Scan [bottom right].
[6] Once the scan has completed, click Install Updates [blue button to the right of Scan].
[7] If any warning pop-ups appear [see item [7] in the Basic Overview above], click Cancel and it will skip that one. There could be several of these appear so click Cancel to all of them.
[8] It is advisable to run the DISM++ WU a couple of times. To do this, just re-boot and Scan again [from number [4] above].
[9] Run M$ WU [Windows Update] to see if there are any other updates available.

That's it!

Create A System Image

Once you have your OS updated and running the way you like it, create a system image. This way, if things go wrong in the future, you will be able to restore your OS back to the exact same state that it is now in a very short time. This is because you will NOT have to install ALL the updates again, not to mention the amount of time needed to download and install them, and the numerous restarts required. There are two imaging programs which are very popular among members here, the first is AOMEI Backupper Standard [FREE], and the second is Macrium Reflect [FREE].

I hope this helps!
 

My Computer

Computer type
Laptop
Computer Manufacturer/Model Number
Fujitsu LIFEBOOK
OS
Win 7 HP SP1 64-bit Vista HB SP2 32-bit Linux Mint 18.3
CPU
Intel(R) Pentium(R) CPU P6200 @ 2.13GHz
Motherboard
FUJITSU FJNBB06
Memory
4.00 GB
Graphics Card(s)
Intel(R) Graphics Media Accelerator HD
Sound Card
[1] Realtek High Definition Audio [2] Intel(R) Display Audio
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 59 Hz
Hard Drives
TOSHIBA MK5076GSX
Antivirus
AVG FREE
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