Sudden complete lock up

[cloa513]

The computer has been locking up
- does not respond to keyboard for a couple of minutes and mouse can't move. Delayed response to keyboards presses.
Happens on starting IE window or sometimes during playing Youtube video.
Win7 Home Premium (Japanese version)
OEM

 

[DreemWarrior]

Hi cloa513 and welcome to SF.
Please download Malwarebytes and run a FULL scan and post the results of scan for us.
Thanks

 

[cloa513]

Did that- it found no malware.

I did the flagged windows updates and actions- no real idea what they were but one was the Win defender action.

 

[DreemWarrior]

Have you tried doing a http://www.sevenforums.com/tutorials/700-system-restore.html ?
If you have no luck with that you may need to do a http://www.sevenforums.com/tutorials/3413-repair-install.html assuming you have your Windows 7 installation disk. If one of these methods doesn't help please let us know and we'll try another route.

 

[cloa513]

Thanks for all your replies but too difficult to do as its Japanese Version Win7 and I don't read Japanese well enough or know Win7 well enough to work me my way to system restore. If there is a detailed pictural that would be fantastic. Anyway not really happened again

 

[DreemWarrior]

If there is a detailed pictural that would be fantastic.

There IS a pictoral in the link- http://www.sevenforums.com/tutorials/700-system-restore.html
You may try a Japanese to English translator. Japanese to English Translation
Hope this helps.

 

[cloa513]

Seems like its been resolved by uninstalling some security software- McaFee perhaps. Thanks anyway.