Solved Sudden multiple BSOD - error 0x0000001e - Windows Home Prem 64-bit

[Dave76]

Yes, you can go to Device Manager and enable them.
While there look for any yellow triangles, if found open the item and then right click and choose properties.
Let us know what it says.


Nothing here has indicated that it isn't AVG or MacAfee.

Something corrupted the ksecdd.sys driver, It was likely a third party program.

Both crashes are the same.

KMODE_EXCEPTION_NOT_HANDLED (1e)
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_ksecdd!KsecProcessSecurityContext+293
IMAGE_NAME:  ksecdd.sys

ksecpkg.sys is a process used by your PC to open and execute ksecpkg.sys files that are required to run software and applications.

KSecPKg - Windows Kernel Security Support Provider Interface Packages, only place to get an update is through Windows Update, it's not an on demand function so no luck there.

 

[lilacdragon]

Hi, Dave.

The four items that were disabled were in the Non-Plug-and-Play section. I tried to enable each one in turn, but Windows said it could not enable any of them.

OK, where are we?
My crashes are being caused by a corrupted ksecdd.sys driver, probably caused by MacAfee when it did its major update (requiring a restart)... So now I don't have MacAfee, it shouldn't happen again... but...

I need to install a replacement ksecdd.sys?

... but are you saying I can't get one from Microsoft unless it happens to be in a Windows Update at some time in the future? I don't quite understand this....
Should I try to contact them?

Frances

 

[Dave76]

Due to at least three Windows drivers/services that aren't working,your best chance to fix this is Repair Install or Restore point.
Backup all your personal data before proceeding.

Do a Repair Install, this will keep all you programs, settings and personal data, but may take several hours to complete. Maybe 1 hour but, have seen it take more, just let it finish.
How to Do a Repair Install to Fix Windows 7

Restore Point to before your system started crashing.
You will lose all programs installed and all data in the OS partition from that point to now.
How to Do a System Restore in Windows 7

 

[lilacdragon]

Dave, thank you so very much for all your help and advice.

The tutorials you've linked for me are excellent, I note that I cannot do a Repair Install because I have no original Windows disc, only the Acer Aspire Recovery Disc Set and Bootable Repair Disc.
So I will do the System Restore made on the first week I had the computer, after I have backed up all my data and the assorted programs I've downloaded, so I can reinstall them as and when.

You've no idea how much I've appreciated your work for me. You're a wizard!
THANK YOU!
Frances

 

[Dave76]

You are welcome.

Let us know how your system is running after the System Restore.
Consider doing a Macrium Reflect image backup when your OS and apps are installed. Then you can use that if needed and save a lot of time on installing.

Be sure to remove McAfee and AVG if they are still installed, then install MSE before you make your image backup. This will ensure a stable system if it is needed.

 

[lilacdragon]

Very surprising solution...

Hi, Dave and Jaidyn M.

I have delayed posting this strange solution to my problem because I wanted to make sure it was a genuine "cure".... it does seem to be that way.

A friend who has recently retired from a job as computer security consultant with a big UK company couldn't resist "taking a look" at my little computer, before I ran a System Restore.

He read all your posts and my logs, then ran a couple of data-collecting programs he'd brought with him.
One was Orca Memory Scanner - he said that he didn't like my RAM configuration because I had one 2GB and one 1GB module, he said they should both be the same size. (?)
The other was called Bellarc Advisor, it gave him a complete profile of my computer.
He was astonished to see that I was running it as Administrator, with no password protection.
So he said the first thing to do, was for me to create a new User for myself, that was not as Administrator, and was password protected.
We created this. We rebooted and logged in.
Then he asked me to see if I could generate the BSOD in the "usual" way, by trying to attach a file to an email, or locating an image when in MS Word, using this account.
No BSOD.
I then logged in as Administrator on my old account, and tried again.
No BSOD.
I deleted the User Account, password-protected my old Admin account, rebooted, and used that.
No BSOD.
I ran perfmon /report.
Lo and Behold. 100% clear. Every one of the Windows drivers/ services that had reported as missing or corrupted, is now back again and working just fine.
Weird or what?

My friend just laughed because he said "I didn't do anything".
But neither of us has a clue why it has worked.
Can you tell us?

So, we never needed to do the System Restore. I am about to do a Macrium Reflect Image Backup of the computer as it is today. I'm keeping the MSE. My friend also highly recommended it.

Best wishes and many thanks,
Frances

ps. I'll mark this thread as solved but I just want to wait to hear whether you can say what happened, first....

 

[JaidynM]

The RAM comment is true. Your configuration should work fine but it is recommended that all the sticks of RAM are the same size, frequency etc.

But wow, that sudden disappearance of BSOD's certainly is strange. It could possibly have something to do with the new password but I highly doubt it... Did you do anything else before they disappeared?

 

[lilacdragon]

Hi, JaidynM.
I've been asking myself the same question!
No. I really don't think so. I had even stopped downloading Microsoft Updates because I wasn't sure if they would make an unstable system worse.
I was using my usual work programs (email, photoshop, Word, Powerpoint, Excel) extremely carefully and slowly, dragging and dropping rather than opening dialog boxes.
I had a couple of freezes in Photoshop with several multi-layer images over 100MB - I've never had that before - and a dialog box saying not enough RAM. I just closed the program and restarted, getting round it by processing them one at a time.
But that's all.....!

Frances

 

[Dave76]

Glad to hear that your system is running better and thanks for letting us know what you have done.

That is a remarkable story, and is a first for me.
Electronics can be very fickle, not to mention the computer Gods...

Do agree with your friend, especially when running programs like Photoshop, get two (or more) matching RAM cards.
His other advice is very good as well.

Maybe between running the SFC command, removing the remnants of the previous anti-virus programs.
Possibly having too many apps opened at the same time was stressing your 3GB RAM configuration.

You can mark this thread solved, you can always reply here if you have any more questions.

Let us know if you have any more issues.

 

[lilacdragon]

Many, many thanks Dave - and JaidynM too - for your help, your patience, and your great advice and expertise.
I will certainly recommend this forum to everyone!
I've learned a massive lot in the last couple of weeks, and I know where to come if I get any more problems. Go, Sevenforums.com!

I'm delighted to mark this problem solved!
Frances

 

[Dave76]

You are welcome.

Thank you for the Seven Forums compliments.

Let us know if you have any more issues or questions.

 

[JaidynM]

No worries, Frances. I'd just like to point out though that I barely helped, Dave put in all the hard work. Either way, I'm glad you got your problem solved.