Suddenly cannot print to wireless printer - worked fine until now

[lbucc]

Suddenly, a configuration that was working stopped functioning. I cannot print to my wireless printer. I only have one Windows 7 laptop (this is a home setup) and it has been working fine for years. A few things happened at the same time, one of which must have messed me up. I had a bad virus. My then virus checker did not catch it, so working with Norton, we removed the problems and I now subscribe to their Internet Security service. I have spent days and days on this with the following results:

With the original printer, the job would make it to the queue but just never print
I recycled the router and modem, hopeing it was a network issue; no change
Thinking it was the printer, since it was old, I got a new printer but it cannot be added
I cannot add a new printer either from my home or from someone else's home, so it's not my network
The printer has a valid IP address and seems to see the network
I have no Internet problems on the PC
I can slave up and print fine via USB
If I disable Norton Firewall and Internet Security I still cannot print remotely, so it's not Norton
I added a new port as described in another article on this forum, and I still cannot print
The jobs get into the queues, since I can go through the Control Panel and see them all lined up, but they have no status

It seems as though something went bad on my PC. Any ideas on how I might be able to diagnose and fix this so I don't need to completely wipe the laptop out and reset to factory defaults? Any help is REALLY appreciated as I've spent way too many frustrating hours on this. Thanks!

 

[SandeepP]

Suddenly, a configuration that was working stopped functioning. I cannot print to my wireless printer. I only have one Windows 7 laptop (this is a home setup) and it has been working fine for years. A few things happened at the same time, one of which must have messed me up. I had a bad virus. My then virus checker did not catch it, so working with Norton, we removed the problems and I now subscribe to their Internet Security service. I have spent days and days on this with the following results:

With the original printer, the job would make it to the queue but just never print
I recycled the router and modem, hopeing it was a network issue; no change
Thinking it was the printer, since it was old, I got a new printer but it cannot be added
I cannot add a new printer either from my home or from someone else's home, so it's not my network
The printer has a valid IP address and seems to see the network
I have no Internet problems on the PC
I can slave up and print fine via USB
If I disable Norton Firewall and Internet Security I still cannot print remotely, so it's not Norton
I added a new port as described in another article on this forum, and I still cannot print
The jobs get into the queues, since I can go through the Control Panel and see them all lined up, but they have no status

It seems as though something went bad on my PC. Any ideas on how I might be able to diagnose and fix this so I don't need to completely wipe the laptop out and reset to factory defaults? Any help is REALLY appreciated as I've spent way too many frustrating hours on this. Thanks!

Hi lbucc,

Welcome to Seven Forums.

Have you tried removing the the complete printer driver and install again. Kindly try to configure the printer using software/driver provided by the manufacturer.

You can also try disabling the security on the router as printers are not compatible with WEP or WPA security.

Also, check spooler service is running on the system properly. Please try the same and let us know if it helps.

 

[lbucc]

Thanks for the suggestions. I was never able to get the PC back in good working shape, so have purchased a new one. When Best Buy tried to fix the original one, they got a HDD read error, so I suspect that, coupled with malware and a virus or two that neither Norton or PC Tools was able to remove, caused the problems. I'm happily printing now!

 

[SandeepP]

Thanks for the suggestions. I was never able to get the PC back in good working shape, so have purchased a new one. When Best Buy tried to fix the original one, they got a HDD read error, so I suspect that, coupled with malware and a virus or two that neither Norton or PC Tools was able to remove, caused the problems. I'm happily printing now!

Hi lbucc,

Its great to hear that issue has been resolved and it is printing fine now. If you have any queries in future feel free to contacts us.