Solved system crash during game play & blue screen error after sleep

[albingeorge]

My system keeping force closing full screen video games like GTA SANANDREAS, and often showing blue screen error or putting the system into freeze stage such that i was not able to use even alt + Ctrl + delete to get into the security screen.

System also showing the blue screen error page after my laptop awake from sleep or hibernation..

i am using Windows 7 . . .
- x64 architecture
- original windows 7 Home premium (but i don't know why it showing "test mode windows 7 Build 7600" on my desktop)
- built in OS from Sony VAIO (OEM)

- age 2 years,
- haven't re-installed my OS yet.
Please reply me as soon as possible.. Thanks in advance for your help..

 

[albingeorge]

Oem info

My oem info...

 

[Tekno Venus]

Hello and welcome to the forums!

Your reports indicate a possible bad Windows install. Please follow the Windows Genuine and Activation Issue Posting Instructions. Post the results in your next post; do not start a new thread.

NOTE: The MGADIAG report does not contain any sensitive or personal information, and is best posted un-edited for us to be able to help.

7. Select (highlight) all of the MGADiag report that you just pasted, and click on the code box # toolbar icon to wrap the report in a code box when posted. (see screenshot below)

Stephen

 

[albingeorge]

windows genuine advantage tool verification report

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-VGV87-C7XPK-CGKHQ
Windows Product Key Hash: sdEjrEJjW0FuXAhegYxl8GAkBYg=
Windows Product ID: 00359-OEM-8992687-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7600.2.00010300.0.0.003
ID: {7B2D3F63-E590-4B07-8A95-F9A701EA00F8}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Home\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{7B2D3F63-E590-4B07-8A95-F9A701EA00F8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-CGKHQ</PKey><PID>00359-OEM-8992687-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-2858736700-1242489421-27085546</SID><SYSTEM><Manufacturer>Sony Corporation</Manufacturer><Model>VPCEB4D4E</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>R1140Y8</Version><SMBIOSVersion major="2" minor="6"/><Date>20101006000000.000000+000</Date></BIOS><HWID>82BB3607018400FC</HWID><UserLCID>4009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>India Standard Time(GMT+05:30)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>Sony</OEMID><OEMTableID>VAIO</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800016-02-2057-7600.0000-0062011
Installation ID: 005790165431967755016680880014621752497435013421984504
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: CGKHQ
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 14-07-2012 09:23:27 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 5:16:2012 15:10
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEAAwABAAEAAAABAAAABgABAAEA6GFgqYyTUsce7vpFPrJGKlhLNjJOf3KKvkEhfuYDXF0=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name	OEMID Value	OEMTableID Value
  APIC			Sony		VAIO
  FACP			Sony		VAIO
  HPET			Sony		VAIO
  MCFG			Sony		VAIO
  SLIC			Sony		VAIO
  SSDT			Sony		VAIO
  SSDT			Sony		VAIO

Thanks For Your Response.

 

[writhziden]

All looks good there. A couple things that you should do. I note that you do not have Service Pack 1 installed yet:

Update to Service Pack 1 (SP1)

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 (KB947821) [August 2011]

Download Details - Microsoft Download Center - System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [August 2011]

Steps to follow before you install Windows 7 Service Pack 1 from the Microsoft Download Center

Service Pack 1 Download site
​

Let us know if that resolves the message in the lower right corner. If not, run the following:

Genuine Microsoft Software

Description of the update for Windows Activation Technologies​

 

[albingeorge]

Thank you for your immediate response dear. but my actual problem is not the message that displayed at the corner.. any way i am pleased to see that you are helping me.. Now i am installing that updates. but as my internet speed is too good I will be finishing that 350MB file in 2hrs with IDM.
Help Me in the blue screen error problem while waiting for the download to complete. (sorry for my bad english)

 

[Tekno Venus]

We understand you completly! Downloading and installing SP1 could actually solve your issues believe it or not. SP1 includes many hot fixes and other improvements.

In regards to the message in the lower right hand corner, I think we need to try and solve that before your BSOD's. Just bear with us and your problems will be solved, I assure you

Stephen

 

[albingeorge]

Definitely i am trying to install it.. but dis could be a very big file so downloading it take hours..
Actually i hadn't even complete the 340+MB file now.. i will post back after i finish them.

can you just say what those files in your links meant for?

 

[writhziden]

The links given prepare the system for Service Pack 1 by making sure all the update files are compatible with the installation of SP1. They also make sure your system is as up to date as possible to avoid possible conflicts during the installation of SP1.

SP1 provides hotfixes as Stephen says, and it also can replace corrupted Windows files during its installation to provide more system stability. I have seen a number of users' problems solved by installing all Windows updates.

 

[albingeorge]

Friends, When i follow the link to download windows 7 sp1 it shows multiple files to download.. which one i should choose?

 

[Tekno Venus]

You want this one.

windows6.1-KB976932-X64.exe - This application installs Sp1 to a 64-bit machine running Windows 7 or Windows Server 2008 R2.

 

[albingeorge]

i have installed sp1,, but it doesnt solve my problems.. all goes as wrong as before.. please any one help me.. plss..

 

[Vir Gnarus]

Concerning the "Test Mode" thing, this article explains it and how to remove it:

How to disable the "Test mode Windows 7 build 7600" message that is displayed in Windows

Understand that while this will remove the prompt and whatnot, it will not resolve why test mode activated in the first place. There is some driver or set of drivers that labeled themselves as being in the "testing phase" and are therefore exempt from typical Windows driver signing protocol.

From the crashdumps I do see most of them involving glaui64.sys, which is most likely for a Huwei router or other network device that's connected to your system via USB. The driver for it is old, as in 2007 old, so you will want to see if you can't find an update for it. If there are no updates for it, try updating all your drivers from the Sony website. If that does not resolve this, then you may need to replace the network device or connect it in the standard fashion via a network cable instead of the USB.

 

[albingeorge]

This driver is used with my "Conexant USB IAD LAN Modem", i doesn't have an Ethernet LAN cable for this, when i trying to update this driver it says you have the best and updated software installed. does my problem require to delete this driver? if i do so could i get an alternative for this driver, so that i could further use my router on USB itself?

 

[albingeorge]

Now I am not concerned of removing the message on the corner of my desktop as it does not annoying me.. i just want to clean my computer from the error that cause the error and crash of my system. Now the problem is so worse that it made my computer to a freeze stage that i couldn't move my cursor, or go for Alt+Ctrl+Delete combination, or anything else other than removing my battery and restart.. as this restart doesn't save a crash dump file it rather found difficult to have a document on that crash.. what should i do? does deleting the "glaui64.sys" fix this problem?

 

[albingeorge]

hello,

 

[Tekno Venus]

Hello,
I am very sorry for the delay, I have had a lot going on!

Anyway, a complete computer freeze is often due to a hardware issue. Don't worry about the 'glaui64.sys' driver for now, proceed with the following steps:

Please run Memtest86+ to check your RAM. Let it run for 6-8 passes overnight as described in the tutorial. Pay particular attention to parts 2 and 3.

Also check your HDD for errors using Seatools and chkdsk.. Download and create a bootable version of the Seatools for DOS program as described here. For check disk, follow this tutorial: http://www.sevenforums.com/tutorials/433-disk-check.html

Stephen

 

[albingeorge]

thank you dear.. will post back soon..

 

[Vir Gnarus]

EDIT: Ok, I read your post stating your freezes are getting worse to the point of locking up your cursor. This sounds like a degrading performance common with hardware failure. Run the memory test as Techno recommended, as well as his recommendation for Seatools. If that also shows up nothing, then you're dealing with hardware that's not easily replaceable or able to be diagnosed properly (motherboard, CPU, or PSU). Unless you have an active warranty with Sony, your best bet is to probably start looking for a replacement system. You can also try swapping parts out, starting with the PSU, but it's up to you whether it's worth the time and effort to do so.

 

[albingeorge]

thank you buddies for your support. i got my problems solved by changing my router to Ethernet cable.. but doesn't solve problems with computer graphics. any way i am closing this thread..