Solved System Restore not working

[tjs999]

I am not sure this is the right forum, but I thought I would start here.

I attempted to restore to a point I created last night. I received a message that the system could not be restored to that point. I also received a warning that my Avast AV 2015 Background Service was not running. The computer was running slow. I ran system restore again to undo the restore point and after the shutdown and restart I received another error message that the system could not be restore to the point I started from. I also received the same Avast warning. It appears the desktop has some icons from last night, as well as some from today.

I suspect the Avast AV may be causing a problem with the system restore, but I am not sure.

I ran sfc /scannow and it did not find any code integrity violations.

I could use some help on how to proceed. Thanks.

 

[Kaktussoft]

Why don't you say what error message was displayed?
Shutdown AVAST or even better.... uninstall it, so it can't interfere in the process

 

[tjs999]

I shutdown Avast and tried again. I received the following error message:

An unspecified error occurred during System Restore (0xc0000022)

I have not had to uninstall the antivirus program in the past to do a system restore.

 

[Kaktussoft]

Try to do system restore from advanced boot options->repair your computer->system restore
Post results

 

[Kaktussoft]

In http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html do:

sfc/scannow

integrity errors? Repaired? run it again to prove all has been fixed.

chkdsk/f  c:

Disk problems? All repaired?

 

[tjs999]

I ran sfc /scannow prior to the original post. No integrity errors. I have not run chkdsk.

Do you want the sfc /scannow and chdsk run before or after running system restore from advanced boot options?

 

[Kaktussoft]

I ran sfc /scannow prior to the original post. No integrity errors. I have not run chkdsk.

Do you want the sfc /scannow and chdsk run before or after running system restore from advanced boot options?

run chkdsk/f c:
now. Try system restore later in normal mode. After that in recovery mode

 

[tjs999]

Do I to boot into safe mode to access repair your computer->system restore? Will I need a disc and/or password run the repair/restore option?

I ran the chkdsk/f c: and tried restore in normal mode. Still received error message. In addition Avast didn't start.

 

[tjs999]

Also, each instance of trying to restore and Avast not starting has resulted in a restore point titled avast! antivirus restore point.

I think this is related to Avast. I may have no choice but to uninstall Avast to do a system restore.

 

[tjs999]

I uninstalled Avast. System Restore worked fine.

Any suggestions for another free antivirus?

Thanks to Kaktussoft for your assistance.

 

[Kaktussoft]

https://www.youtube.com/watch?v=A9yArbiAHHY

 

[tjs999]

Thanks for the post. I will give it a try.