Solved System service exception BSOD playing Starcraft 2

[JTMoney66]

Hi, I am running Windows 7 Ultimate Edition SP1 64-bit. I was playing Starcraft 2 and I got BSOD. I haven't gotten a BSOD in a while so I thought it was weird.

I wasn't sure if it's my graphics card overheating so I set my automatic fan curve to be more conservative and also took steps to decrease the ambient temperature outside the case.

The only thing I remember from the BSOD was "System service exception". So I ran SFC /scannow and I obtained the attached CBS.log and sfcdetails.txt (containing [SR] strings).

Please see the attached files and any help is greatly appreciated.

Thank you,
John

 

[Boozad]

There's only one dump file in your logs. I'll outline what it's showing below.

 REALTEK DRIVER

Your Realtek RTL8168E/RTL8111F/RTL driver is being flagged. It's old and needs updating. Check here for an updated version.

fffff880`0d50a570  fffff880`06c3b904Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys[/COLOR]
 Rt64win7+0x2904

1: kd> lmvm Rt64win7[INDENT]start             end                 module name
[/INDENT]fffff880`06c39000 fffff880`06cbe000   Rt64win7 T (no symbols)           
    Loaded symbol image file: Rt64win7.sys
    Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        [COLOR=Red]Fri Jun 10 07:33:15 2011[/COLOR] (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 NVIDIA DRIVER

Your nVidia driver is causing issues. Check here for the latest driver for your card and follow http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html for the cleanest possible install.

fffff880`0d50b1d8  fffff880`079a36ebUnable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR]
 nvlddmkm+0x78c6eb

1: kd> lmvm nvlddmkm
start             end                 module name
fffff880`07217000 fffff880`07c4f000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR=Red]Wed Apr 08 21:32:37 2015[/COLOR] (55259065)
    CheckSum:         009F7AE7
    ImageSize:        00A38000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 DAEMONTOOLS

Uninstall Daemon Tools, a proven cause of BSODs.

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and perform the following steps.
3. Double click the executable to open it.
4. Click the button shown below.

   Information

If the button it is grayed out as shown in the image, there is no more SPTD installation on your system and you can just close the window.

 

[JTMoney66]

Hi, I uninstalled Daemon tools. The dialog that opened with the file you linked had no uninstall option. So I uninstalled from the control panel.

I tried installing the new Realtek drivers but I got an error RTinstaller has stopped working.

After I uninstalled a Nvidia audio driver, it would not allow me uninstall the rest until I restarted.

I restarted and now I get a blue screen error and I am unable to start windows: "process1_initialization_failed" stop 0x0000006B. I am typing this on my phone. I don't know what to do. Please help.

 

[Boozad]

Hi, I uninstalled Daemon tools. The dialog that opened with the file you linked had no uninstall option. So I uninstalled from the control panel.

That uninstaller is for SPTD, not DaemonTools. You have to run that after uninstalling DaemonTools.

I tried installing the new Realtek drivers but I got an error RTinstaller has stopped working.

Did you download the correct driver? Did you uninstall the old one before installing the new one?

After I uninstalled a Nvidia audio driver, it would not allow me uninstall the rest until I restarted.

I restarted and now I get a blue screen error and I am unable to start windows: "process1_initialization_failed" stop 0x0000006B. I am typing this on my phone. I don't know what to do. Please help.

A 0x6B means you've disabled or removed a driver that's needed at bootup, I've no idea what driver you've disabled or deleted there. Can you boot into Safe mode and see if you have any Restore points available?

 

[JTMoney66]

Hello, I did not uninstall the Realtek driver before installing the new one. I must have been confused on the sequence. Sorry about that. In terms of the correct driver, I selected "Win7 and Server 2008 R2 Auto Installation Program (SID:1719463)". Is this correct? I am not familiar with the Realtek drivers. For the Nvidia drivers, I have the 2nd most recent drivers for my graphics card (350.12). However, I noticed I have several old versions in the Nvidia folder which I was instructed to delete via the link you sent. I deleted those and I started to uninstall in the audio drivers from Nvidia first because I don't think I use them at all.

I will load a restore point and I will let you know how it goes. Thank you for the help.

 

[Boozad]

You're welcome, keep us informed.

 

[JTMoney66]

In startup repair, I cannot find an option to do a system restore. Therefore I am trying to boot into safe mode but when I press F8 starting up, it always just goes to the bios.

 

[JTMoney66]

Ok, I found the option to start in safe mode by pressing F5 when booting, but I get the same BSOD.

 

[Boozad]

Take a read through this tutorial and see if you can perform any of the relevant steps.

http://www.sevenforums.com/tutorials/219533-troubleshooting-windows-7-failure-boot.html

 

[JTMoney66]

Hi,

Here is what I have tried to do:

1. I ran startup repair but it always says Windows cannot automatically be repaired.

2. I tried to boot to last known good configuration and I got same BSOD.

3. I ran chkdsk /f on all my letter drives and it fixed some file system errors. Upon reboot, same BSOD.

4. I did a system restore to the point where I tried to install new Realtek drivers. It said system restore completed successfully. Upon reboot, same BSOD. Surprisingly I do not have any other restore points even when I clicked show more.

5. I ran SFC /scannow but it always says there is a system repair pending and to reboot and run SFC again. I have done this 3 times with the same resulting message.

I am not sure about the bit about what is marked as active or GPT or MBR disks. My c:\ where Win7 is installed is a SSD.

Any other suggestions? Thank you.

 

[JTMoney66]

Additional info:

I opened system restore again and now my D: is listed as (D (System) ready to restore. All other drives including C: say the drive is not in the selected restore point. That is strange I always boot from the c: drive where I installed Win7.

Edit: I disconnected all external drives and for some reason it reassigned drive letters. I am currently running SFC /scannow /offbootdir=d:/ /offwindir=d:/windows. The first run it said could not perform the requested operation. The 2nd and 3rd times it said found corrupt files but was unable to fix some of them.

 

[Boozad]

How are things now? Can you boot into Windows?

 

[JTMoney66]

No. I've been fiddling with it all day and I still get the same BSOD. .

From the command prompt I can see all my files and drives are intact so I doubt it's my hard drive failing.

I'm starting to get desperate.

 

[Boozad]

I'll ask for some more eyes to step in and take a look, I don't think it's your hard drive it's a driver that's been disabled. Are all of of your files backed up?

 

[NoelDP]

The SFC scan shows the following problems...

2015-05-21 20:34:19, Info                  CSI    0000048f [SR] Repairing 4 components
2015-05-21 20:34:19, Info                  CSI    00000490 [SR] Beginning Verify and Repair transaction
2015-05-21 20:34:19, Info                  CSI    00000492 [SR] Cannot repair member file [l:28{14}]"Hydrangeas.jpg" of Microsoft-Windows-PhotoSamples, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-21 20:34:19, Info                  CSI    00000494 [SR] Cannot repair member file [l:22{11}]"ShvlRes.dll" of Microsoft-Windows-Shell-MultiplayerInboxGames-Spades, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-21 20:34:19, Info                  CSI    00000496 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-21 20:34:19, Info                  CSI    00000498 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18839, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-05-21 20:34:19, Info                  CSI    0000049a [SR] Cannot repair member file [l:22{11}]"mstscax.dll" of Microsoft-Windows-TerminalServices-ClientActiveXCore, Version = 7.2.7601.18585, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

...I'll post a fix for these in the morning (off to bed now)
2 of the errors are due to another bungled Windows Update, and one is potentially a source of some sever problems with ActiveX, which could lead to BSOD.

 

[JTMoney66]

They are not backed up.

Also: I ran the windows memory diagnostic and it found no problems.

I'm searching for my windows disc to do a repair and I'll prepare a flash drive to run memtest overnight.

I doubt it's a hardware issue but I do want to rule those out.

It seems like the problem really started around the time when I tried updating my Realtek drivers / uninstalled Daemon tools / and deleted old drivers from my Nvidia folder.

When I say "deleted old drivers from my Nvidia folder" I am referring to step 5 here: http://www.sevenforums.com/tutorials/327414-nvidia-drivers-avoid-problems.html

 

[Boozad]

Please see NoelDP's post above your last one. This is an underlying issue, work with Noel first and foremost and we'll pick up when he has finished his work. You're in good hands there.

 

[JTMoney66]

Ok, thanks guys.

 

[Boozad]

Bear with us, we'll take care of you.

 

[JTMoney66]

Update: I went ahead and started Memtest since my PC was good for nothing else, and it turns out I am getting a lot of errors. I will find out which memory stick(s) are bad and replace them.