SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs

[Ripta]

Bluescreen view seems to think its caused by ntoskrnl.exe
And then by using debug tools, that says that the problem is "probably caused by win32k.sys"

My system specs should be in the attached log or in my profile

It occurs randomly out of no where! I can find no reason why it should be bluescreening like this. I would just be playing runescape, watching a vid, or doing nothing and then BAM! Blue screen :L I got a blue screen back when I was using windows 7 Home Premium but I don't have the dump for that. I think lenovo isn't that great of a company, because me and my friend have both had horrible issues with Lenovo (IBM) -.-

I upgraded the ram to 4GB out of 2GB. It has only 1 ram slot... but speccy reports 2?

I would really really appriciate some help in this. The bsods are causing me great dismay to the point where I did a double facepalm DX. I feel silly to ask because I'm in fixing computers myself, and after hours (yes, hours. I'm not some lazy person who's going to waste your time because I didn't do a simple google search :3) of research I can find no solution... If you help me with this, I can repay you by teaching you how to pwn in MMOS or black ops. And recipes

Ps: I am using ClassicShell. This is a legitimate windows installation. There are no physical defects/breakage on my laptop. It is not modified. I will bake you cookies for your help & it'd be greatly appriciated!!!! (Or ask for a favor as long as its not a $900000000000000000000000 donation)

 

[VistaKing]

Hi Ripta welcome to SF .

Click this link http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html and test your memory .

Update your graphic card drivers . http://support.lenovo.com/en_US/research/hints-or-tips/detail.page?DocID=HT072969

 

[Ripta]

Hi Ripta welcome to SF .

Click this link http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html and test your memory .

Update your graphic card drivers . Drivers and software - Lenovo G575 Notebook

Thanks! Alright, I will post back with results after doing the mem test & updating.

 

[VistaKing]

You're welcome . You want it to pass 7 passes . If you start the test and you get a bunch of red that means your memory is bad .

Here is the driver from AMD's website
http://www2.ati.com/drivers/13-1_vista_win7_win8_64_dd_ccc_whql.exe

 

[Ripta]

You're welcome . You want it to pass 7 passes . If you start the test and you get a bunch of red that means your memory is bad .

Gotcha, 7 passes. I just got the Mem86 installed on the usb flashdrive.. here we go. I'll post back after it's done. I hear it can take awhile so I request a not to give up on my thread incase it needs to run over night. :]

 

[Ripta]

You're welcome . You want it to pass 7 passes . If you start the test and you get a bunch of red that means your memory is bad .

Here is the driver from AMD's website
http://www2.ati.com/drivers/13-1_vista_win7_win8_64_dd_ccc_whql.exe

Thx very much for this!

 

[VistaKing]

If its bad it will let you know right away or later . If you need to run it over night please do so

 

[Ripta]

If its bad it will let you know right away or later . If you need to run it over night please do so

Hi VistaKing.
7 passes actually took 20 hours lol, bit more than over night. The results are 7 passes and no errors. So it seems my memory is good.

I executed that update from the link you sent me, and everything is already installed..... there was nothing new to update. What do I do from here? D:

 

[VistaKing]

Lets do a BIOS UPDATE

:ar: Drivers and software - Lenovo G575 Notebook

 

[Ripta]

Lets do a BIOS UPDATE

:ar: Drivers and software - Lenovo G575 Notebook

It tells me the version of the Rom isn't newer than that of the BIOS.

 

[VistaKing]

Virus Scan?

 

[Ripta]

Virus Scan?

Yes. I've done:
MalwareBytes full scan, came clean.
Avast! Antivirus full scan, came clean
Spybot Search and destroy full scan, came clean.
Super AntiSpyware, found some tracking cookies. Here is the result:

SUPERAntiSpyware Scan Log
SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Generated 02/23/2013 at 07:01 PM

Application Version : 5.6.1014

Core Rules Database Version : 10046
Trace Rules Database Version: 7858

Scan type : Complete Scan
Total Scan Time : 02:25:36

Operating System Information
Professional 64-bit (Build 6.02.9200)
UAC On - Limited User

Memory items scanned : 717
Memory threats detected : 0
Registry items scanned : 69847
Registry threats detected : 0
File items scanned : 195727
File threats detected : 4

Adware.Tracking Cookie
accounts.google.com [ C:\USERS\[i removed my name]\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]
accounts.google.com [ C:\USERS\\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\COOKIES ]

I have spybot and spyware blaster immunilizing what they can as well.

 

[VistaKing]

Lets try to do the code in command prompt as an administrator. click rb: type in cmd inside the Search Program and Files box then right click on CMD under Programs (1) and choose run as administrator

sfc /scannow

 

[Ripta]

Lets try to do the code in command prompt as an administrator. click rb: type in cmd inside the Search Program and Files box then right click on CMD under Programs (1) and choose run as administrator

sfc /scannow

It is running now

 

[VistaKing]

Lets see if it finds any errors.

 

[Ripta]

Lets see if it finds any errors.

"Windows resource protection did not find any integrity violations."

It came out clean (which is good and bad)

 

[VistaKing]

SFC didn't find any issues .

Which graphic card driver did you use ? The laptop manufacture or from AMD ?

 

[Ripta]

SFC didn't find any issues .

Which graphic card driver did you use ? The laptop manufacture or from AMD ?

Yah, sfc didn't find any issues.

I used the laptop manufacturer's one. It bluescreened, so I tried the AMD one. Same result.

 

[Ripta]

There's a glitch in this driver that I think would be helpful to report. Its the Energy Management software from the manufacturer. Last time I tried to install it, it may have caused one an error with windows 8. I had to reinstall. After the most recent 2 blue screens, I can't change my computer's brightness anymore. The FN and arrow keys for changing the brightness show the little bar climbing for brighter or darker but the brightness won't /can't change. What do you think?

 

[Arc]

Frankly speaking ... I was on the way to fram the idea that 3B is some stopcode that cannot be overcome within windows 7 ... the way to get rid of it is using windows 8. At the same time this thread came in.

Apparently your crash dumps are silent about the probable causes .... but you need to take some cautions at first.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Start Menu\Programs\Spybot - Search & Destroy
Start Menu\Programs\SpywareBlaster 
Start Menu\Programs\SUPERAntiSpyware

Thsoe programs cause extensive network and storage blockage, in order to protest you. And you are having some sort of HDD malfunction.


Also, as a try, uninstall avast and use inbuilt defender. That is really an advanced and developed all-in-one protector. By name it is similat to the windows 7 defender, but by function, it is as good as MSE.



After altering these, let us know the results. There may be more troubleshooting needed, as the crash dumps themselves are silent.