SYSTEM_SERVICE_EXCEPTION (bug check code: 0x0000003b) Randomly occurs

[VistaKing]

What if we uninstalled the video driver from device manager restart the computer . Then reinstall the driver from Lenovo then another restart .

 

[Ripta]

Frankly speaking ... I was on the way to fram the idea that 3B is some stopcode that cannot be overcome within windows 7 ... the way to get rid of it is using windows 8. At the same time this thread came in.

Apparently your crash dumps are silent about the probable causes .... but you need to take some cautions at first.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

• Double click to open it.
• Click this button only:
• 
• If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Start Menu\Programs\Spybot - Search & Destroy
Start Menu\Programs\SpywareBlaster 
Start Menu\Programs\SUPERAntiSpyware

Thsoe programs cause extensive network and storage blockage, in order to protest you. And you are having some sort of HDD malfunction.


Also, as a try, uninstall avast and use inbuilt defender. That is really an advanced and developed all-in-one protector. By name it is similat to the windows 7 defender, but by function, it is as good as MSE.



After altering these, let us know the results. There may be more troubleshooting needed, as the crash dumps themselves are silent.

Hello Arc and thanks for your reply. I'm going nuts with this issue.

I have uninstalled SPTD. I didn't know that it was a well known bsod causer. Thx.


"Thsoe programs cause extensive network and storage blockage, in order to protest you. And you are having some sort of HDD malfunction. "

Protest me? They have worked well for me in the past. HDD malfunction? Should I do hdd tests to confirm? My computer is under black tie (I think that's what they call it) protection at bestbuy, so if we're unable to find the issue should I go tell them?

I have attached other logs that I forgot to initially attach when I created this thread. These logs were saved before I formatted. I thought that by doing the "Upgrade" installation of windows 8 (where it creates the windows.old folder) was the culprit... obviously not (although I do have more disk space) I also ran SFC /SCANNOW, the log is in the zip file.

Seeing as how WINDBG thought Win32k was the probable cause, its a dead end because it's used by the system. -.-

Is it absolutely nessisary for me to use the built in defender? The bsods accorded before I had the anti virus, I'm not very fond of windows defender. It takes A LONG, LONG time to scan on all computers I've tried on it (Even on a core i7 cpu!)

Thanks again for all your guys help! I really appriciate this

 

[Ripta]

What if we uninstalled the video driver from device manager restart the computer . Then reinstall the driver from Lenovo then another restart .

I will try that now.

 

[Ripta]

I've run into a problem.

I uninstalled the update to the display driver 13-1_vista_win7_win8_64_dd_ccc_whql.exe, the display driver version is "Display Driver ver. 9.012"
Display Driver ver. 9.012
Display Driver ver. 9.012
Display Driver ver. 9.012

The screen went blank, restarted. Then my pc was at the smaller resolution (as it should, it was liike 1024 x 768) But the driver version was changed to 8.981.0.0. The lenovo driver! I uninstalled it again in device manager again. When it went blank again, it changed to 9.2.0.0. This is apparantly the windows 8 default driver. But it doesn't make since because:

9.2.0.0 is the default driver, windows reports it as release date 9/27/2012.
13-1_vista_win7_win8_64_dd_ccc_whql.exe (AMD driver) is 9.012, release date 1/17/2013.
1/17/2013
The lenovo one is 8.981.0.0, released 27 Aug 2012


Why would it revert to the 8.9 release, and then 9.2.0.0 after I uninstalled the display driver?

 

[VistaKing]

Lets try downloading these drivers .


:ar: Network Driver


Download



:ar: Storage Driver


Download



Click on the Download button to download the drivers

 

[Ripta]

Lets try downloading these drivers .


:ar: Network Driver


Download



:ar: Storage Driver


Download

IN3ETN62WW5.exe gives me an option to modify installed components, meaning that its already installed? I installed that one as soon as I reinstalled (Clean install) windows 8.
IN1SRM46WW5.exe reports all components are up to date.

 

[VistaKing]

Try these

Windows 8

:ar: storage


Download



:ar: network


Download



:note: thought you're running Windows 7 . Cause you're on Seven Forums . My bad

:roflmao: fix for Windows 8 is to

format c:

and install Windows 7 . JK

 

[Ripta]

Try these

Windows 8

:ar: storage


Download



:ar: network


Download



:note: thought you're running Windows 7 . Cause you're on Seven Forums . My bad

Oh I'm sorry, is there an Eight Forums? D:
Have you taken a look at the other logs I forgot to post up above?
These files also report all drivers are up to date.

(Regardless of the outcome, thank you for your continued support )

 

[Arc]

Yes, there's a EightForums ... Windows 8 Forums

The "protest" is a typo ... it would be "protect".

You know, the security is totally on your hand. If you regularly visit the websites those can harm your computer, you may must need a spy protector .... but why three? They are supposed to conflict, and will make each other not performing.

The best way to get protected from online threats is to avoid the threats.

ntoskrnl is the kernel on which a module crashes ... it can never be a cause of a crash.

What we need to see is any further crash dump ... after applying those suggestions. So apply those changes and and let us know the results, with further crash dumps, if any.

 

[Ripta]

Yes, there's a EightForums ... Windows 8 Forums

The "protest" is a typo ... it would be "protect".

You know, the security is totally on your hand. If you regularly visit the websites those can harm your computer, you may must need a spy protector .... but why three? They are supposed to conflict, and will make each other not performing.

The best way to get protected from online threats is to avoid the threats.

ntoskrnl is the kernel on which a module crashes ... it can never be a cause of a crash.

What we need to see is any further crash dump ... after applying those suggestions. So apply those changes and and let us know the results, with further crash dumps, if any.

Oh jeez, I apologize. I didn't know there was such a forum D: Should I go migrate over there then Dx?
Three, for three separate opinions And they are not real-time protection, how would they conflict?
Alright, as soon as further crash dumps come up, I will post them there. Thanks x9999999999999999999999999999999
If you want a favor in return for your help, I can teach on how to pwn in mmos or black ops or something of the sort as long as its not impossible (like finding a way to create immortality)

 

[VistaKing]

If its not the drivers that is causing the BSOD ? Something has to be . How many security software do you have installed ?

 

[Ripta]

If its not the drivers that is causing the BSOD ? Something has to be . How many security software do you have installed ?

I have:
Avast! Antivirus
Spybot SnD
MalwareBytes
Spyware blaster (its used to immunilize ONLY)
SUPERAntiSpyware

Spybot, bytes, and antispyware are all scanners only. No real time protection. Only ran once a month

ps: lol at fix for windows 8 lol "format c:"

 

[VistaKing]

Hopefully you didn't purchase avast . Too many issues with Avast . If you didn't uninstall it using Revo uninstaller . Download MSE instead .

:ar: Revo Uninstaller


Download



:ar: MSE


Download

 

[Ripta]

Hopefully you didn't purchase avast . Too many issues with Avast . If you didn't uninstall it using Revo uninstaller . Download MSE instead .

:ar: Revo Uninstaller


Download



:ar: MSE


Download

Nope I did not purchase it Alright, I just hate how long this program takes to scan though. But if it helps with the bsod problems then it'd be worth it.

Uninstalling now.

ps: All of a sudden, I can now change my brightness setting? And did you see my post about the weird driver version (9.2, ect?)

 

[VistaKing]

I've run into a problem.

I uninstalled the update to the display driver 13-1_vista_win7_win8_64_dd_ccc_whql.exe, the display driver version is "Display Driver ver. 9.012"
Display Driver ver. 9.012
Display Driver ver. 9.012
Display Driver ver. 9.012

The screen went blank, restarted. Then my pc was at the smaller resolution (as it should, it was liike 1024 x 768) But the driver version was changed to 8.981.0.0. The lenovo driver! I uninstalled it again in device manager again. When it went blank again, it changed to 9.2.0.0. This is apparantly the windows 8 default driver. But it doesn't make since because:

9.2.0.0 is the default driver, windows reports it as release date 9/27/2012.
13-1_vista_win7_win8_64_dd_ccc_whql.exe (AMD driver) is 9.012, release date 1/17/2013.
1/17/2013
The lenovo one is 8.981.0.0, released 27 Aug 2012


Why would it revert to the 8.9 release, and then 9.2.0.0 after I uninstalled the display driver?

   Information

Looking at Lenovo's website your Laptop comes with one of these graphic cards. Lenovo doesn't update the drivers they only have the drivers that come with the PC. To get updated drivers you go to the manufacture of the graphic cards.

Lets uninstall this update "KB2778344" and then restart

   Information

KB2778344 http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

   Tip

If it comes up again in Windows Update . Just hide the update. Right click on it and choose Hide Update

Do this for me please

On the computer, press the Windows key and the X key, and then select Device Manager.
In Device Manager, expand Processors.
Double-click the processor, and then click the Details tab.
ln the drop-down list, click to select Hardware Ids.
Examine the information in the details pane to determine whether the computer uses an AMD Family 0x14 (20) processor.

   Note

If its a model 2 processor download the update

   Information

KB2818604

Download

 

[Ripta]

I've run into a problem.

I uninstalled the update to the display driver 13-1_vista_win7_win8_64_dd_ccc_whql.exe, the display driver version is "Display Driver ver. 9.012"
Display Driver ver. 9.012
Display Driver ver. 9.012
Display Driver ver. 9.012

The screen went blank, restarted. Then my pc was at the smaller resolution (as it should, it was liike 1024 x 768) But the driver version was changed to 8.981.0.0. The lenovo driver! I uninstalled it again in device manager again. When it went blank again, it changed to 9.2.0.0. This is apparantly the windows 8 default driver. But it doesn't make since because:

9.2.0.0 is the default driver, windows reports it as release date 9/27/2012.
13-1_vista_win7_win8_64_dd_ccc_whql.exe (AMD driver) is 9.012, release date 1/17/2013.
1/17/2013
The lenovo one is 8.981.0.0, released 27 Aug 2012


Why would it revert to the 8.9 release, and then 9.2.0.0 after I uninstalled the display driver?

   Information

Looking at Lenovo's website your Laptop comes with one of these graphic cards. Lenovo doesn't update the drivers they only have the drivers that come with the PC. To get updated drivers you go to the manufacture of the graphic cards.

Lets uninstall this update "KB2778344" and then restart

   Information

KB2778344 http://www.sevenforums.com/tutorials/24373-windows-update-uninstall-update.html

   Tip

If it comes up again in Windows Update . Just hide the update. Right click on it and choose Hide Update

Do this for me please

On the computer, press the Windows key and the X key, and then select Device Manager.
In Device Manager, expand Processors.
Double-click the processor, and then click the Details tab.
ln the drop-down list, click to select Hardware Ids.
Examine the information in the details pane to determine whether the computer uses an AMD Family 0x14 (20) processor.

   Note

If its a model 2 processor download the update

   Information

KB2818604

Download

I have uninstalled the update you told me to, it succeeded and I hid it in windows update. My cpu is a model 2, I went to download the update and install it but it reports that the update is already installed.

(off topic, after uninstalling daemon tools and avast! free antivirus, my computer has been a bit snappier I'm still on 9.2.0.0 display driver though)

 

[VistaKing]

When I was looking at your Windows updates it didn't locate the KB2818604 update.

Try downloading the driver from AMD's website again .

 

[Ripta]

When I was looking at your Windows updates it didn't locate the KB2818604 update.

Try downloading the driver from AMD's website again .

I just double checked to make sure that KB2818604 is installed. It shows up in installed updates. The crash dumps are being mean to us
Downloading the driver now.

 

[VistaKing]

Take a look at this link

:ar: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

 

[Ripta]

Take a look at this link

:ar: http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

The driver update has been installed. I will follow the tutorial on how to use this driver verifier and post back with results. Thanks for this The only time where we will HOPE for a bsod lol