touchpad and mouse stop working on my win7

[qiuyun]

Yesterday, when i installed the Kaspersky on my Compaq CQ40-619TU. It wasn't success, and then i don't know what happened my notebook restarted and the touchpad and usb mouse also just simply stop working.

When i check on the driver, it's still saying "This device is working properly".

PLS help me solve this problem.

 

[Jonathan_King]

Welcome!

Rest assured, if anyone posts in this thread, it will be to help you.

I suggest a system restore to get to a point before the troubles.

Then try installing Kaspersky again. If the problem happens again, do another system restore, and install Microsoft Security Essentials instead.

 

[qiuyun]

Jonathan_King, Thanks for ur Quote.
I'v tried System restore, and it not working either. and i also installed Microsoft Security Essentials, but the problem still there.

Do you have another suggestion. I'm a little panic now.

 

[Jonathan_King]

Just out of curiosity, how did you check the driver status without the use of a pointing device? Did you use the keyboard?

Try uninstalling the drivers in Device Manager, and remove any Pointing Device programs you may have installed in Programs and Features.

 

[qiuyun]

Yes i used the keyboard. And thanks for your advice, i solved it yesterday. I try to installed Kaspersky again and use the trial version then update the Kaspersky. Then the problem was solved. Thanks again Jonathan_king.

 

[Jonathan_King]

No problem, thanks for reporting your solution!

Let us know if you need anything else.