Trouble installing ATI drivers

[Fatbob]

Hi everyone,

I'm running Windows 7 Ultimate 64bit, and I'm having trouble installing ATI video drivers. I currently have version 9.9 installed and figured it was time to go to a newer version. I tried installing 10.9, 10.10 and even the latest 10.11 (of course 64bit version). I even tried uninstalling the 9.9 version by running the 9.9 setup and no matter which version I try I get the Program Compatibility Assistant popping up, basically saying that the program isn't running correctly. I trying running the setup while logged in as administrator, but that produced the same results. How can I install a newer version of the drivers?

Thanks!

 

[mickey megabyte]

i'm not sure what the underlying problem is, but if you're mainly concerned about getting the darn thing installed, can you do it in vista compat mode?

it should work ok. :huh:

also have you tried the individual driver download package, or the whole catalyst software suite?

 

[bassfisher6522]

Download new version and save it to desktop or file somewhere. Then uninstall the ATI Catalyst Install manager from control panel, uninstall programs, then it should reboot if not reboot. Once system is restarted and running then go to where ever you saved new updated driver (this will include the Catalyst control panel) and install. The key to installing a new or updated driver is to remove old one first.

 

[mickey megabyte]

sorry, have to disagree on that one, bassfisher.

it should work ok if installed over the top of the old driver. that wouldn't be causing the compatibility problem.

 

[Fatbob]

I'm trying to install the whole Catalyst Control Panel.

I haven't tried Vista compatibility mode, but I downloaded the Vista/Windows 7 version so I'm not sure if I need to do that.

 

[mickey megabyte]

you shouldn't need to use vista mode, but if 7 mode isn't working...what you got to lose?

 

[Fatbob]

Then uninstall the ATI Catalyst Install manager from control panel, uninstall programs

I can't uninstall them even from Control Panel. I only have the option to Change or Repair.

 

[mickey megabyte]

have you tried repairing?

 

[Solarstarshines]

Well FatBob first off the specs list needs to be filled out second what ati card are you using not all ati cards are able to use the new ccc drivers and im not sure if it falls in this category

If you list what you are running it will give us a better chance to solve your issue

 

[Fatbob]

I have an ATI Radeon HD 4600 series video card.

 

[Solarstarshines]

Then uninstall the ATI Catalyst Install manager from control panel, uninstall programs

I can't uninstall them even from Control Panel. I only have the option to Change or Repair.

Fatbob change means uninstall too when you change it offers you the uninstall don't repair

use change then proceed to uninstall simple

 

[Fatbob]

Ok, so I did Change and I choose uninstall. I got the Program Compatibility Assistant again, but it still uninstalled (well partly). I did a reboot, and the ATI driver in no longer listed in the uninstall program list, but it appears as though the driver is still installed. I still have the ATI Catalyst Control Panel and all.

I tried running the latest driver again, but I still get the Program Compatibility Assistant popping up and I can't proceed any further.

 

[mickey megabyte]

ok - try updating the driver through windows update?

the last one was quite recent.

 

[Solarstarshines]

did you do the full uninstall and yet again what card are you using ?

 

[Solarstarshines]

I have an ATI Radeon HD 4600 series video card.

sorry missed that 4600? 4670

let me look into this

 

[Solarstarshines]

http://support.amd.com/us/kbarticles/Pages/1011releasenotes.aspx

ok it shows it supports you're series I just can't understand why it won't let you uninstall properly

have you checked your system health report it could show some issues of why that situation is going on

better yet do you know how to access this log i speak of go to performance and tools information from the control panel then click advanced tools

 

[brianzion]

ATI Radeon

AMD Support Search

does this help
Upgrade an old driver to the latest version from AMD.COM
Note! Before getting started, ensure that you know the model of your graphics card. It will come in handy for several steps in the process. Refer to Article GPU-55 for information on how to identify your graphics card
Verify that the operating system has the latest service packs / updates
Download the latest drivers for the graphics card from AMD’s Graphics Drivers & Software page. Refer to Article GPU-56 for information on how to use the graphics driver utility
Remove any pre-existing drivers / software for the graphics card. Refer to Article GPU-57 for detailed instructions on how to uninstall old drivers
Install the latest drivers for the graphics card. For detailed instructions on how to install the latest graphics drivers, refer to:
Article GPU-33 for a Windows 7 based system
Article GPU-1 for a Windows Vista based system
Article GPU-2 for a Windows XP / Windows 2000 based system

taken from this link
http://support.amd.com/us/kbarticles/Pages/737-20870HowtoInstallYourATIProduct.aspx

 

[brianzion]

Article GPU-57

GPU-57: How to uninstall pre-existing graphics card drivers from a Microsoft Windows based system

 

[Fatbob]

I did a full uninstall exactly as outline on the link provided by brianzion.

 

[brianzion]

have you reinstalled the catalyst control center?
AMD Support Search