Troubles with slowness.

[Shinra]

Hello, first of all i am not sure if my problem is a virus or some thing as i have run several scans with Norton and even used the Norton power eraser and still i have this problem. When i open the internet explorer it takes absoluetly forever to display google to search for any thing, then once it does and i search for whatever, it takes just as long to open. Some times it wont open at all and just keeps the screen blank with the tab saying what its trying to open.
I have tried many things to get it running normal speed again but nothing is working and i am in need of some help. So if any one could help me out i would be very greatful
Oh and this problem has only started at the begining of the week and is just getting worse and worse.
Thanks, Sarah.

 

[scrooge]

have you tryed resetting internet explorer ?
scrooge

 

[Shinra]

Nope i haven't tried to reset internet explorer, i'll have a look in to doing that, all tho i have no idea how to reset it. :/

 

[scrooge]

click on tools then goto internet options then advence .. then click the reset button.

http://www.sevenforums.com/tutorials/1222-internet-explorer-reset.html




scrooge

 

[Shinra]

Ok i have done it, and it is a little faster i think, still it is running much slower than it was last week
Thanks for the tip on reseting the internet explore tho

 

[scrooge]

is it just google or is it any site ?

try this,
goto tools again and internet options and delete all your histery and see if that helps....

Internet Explorer Browsing History - Vista Forums

or

http://www.sevenforums.com/tutorials/162582-internet-explorer-9-delete-browsing-history.html



scrooge

 

[Shinra]

Yeah I have deleted the history and it is still runs slow I even tried using firefox and it's slow i open google search but I can't open any thing else cause it crashes.

 

[SlasherIT]

Try using another browser to see if the problem is computer related or Internet Explorer related. Try to see if you get the same issue with Google Chrome.

 

[mach04]

Have you tried cleaning your pc for malwares and viruse? From my experiences programs such as Ccleaner, Superantispyware, and Malwarebytes Antimalware. I use them once a week to make sure my pc is not infected and also gets a better speed connection. Though I am still getting a slower browsing with IE9, but have no problem with other browsers.

 

[SlasherIT]

Although IE9 is better than IE8, its still no good to me as it still based on older IE code.

 

[Shinra]

I downloaded google chrome and that too is very slow. I have all so downloaded malwarebyte's and done a full run and it finished finding nothing.
I have all so tried going to several sites and they all are very slow to load, some i have even given up waiting to load as it takes so long.

Sarah.

 

[SlasherIT]

What are you using to connect to the internet?

 

[Shinra]

I am wireless connected i am using a laptop, there are no obstructions or any thing blocking the signal as far as i am aware, i use the laptop in the same place every day. The only thing that has changed is my provider, but that was at the beginning of the month and the problem only started beginning of the week.
There is one other thing i have notice that is different is when i play Rift the lag is awful, my latency is just ridiculous, i noticed that on Tuesday, now i am thinking that it could be some how connected to the problem i am having with browsing the internet.

Sarah.

 

[SlasherIT]

Do you have another computer or laptop you can test the speed of the internet on? If you don't, you could try using a mobile phone (Android, WP7 or iOS preferred).

 

[mach04]

Try the Superantispyware and run a full scan, also use the Ccleaner.

Have you tried using a cable to see if you get a different connection speed?

 

[karlsnooks]

OK Thread Starter,

Your problem is NOT your browser.

So let's go about making your system run faster. I just, last nite and very early morning hours worked wonders on a chaps system.

He had one big advantage over most. He followed the advice.

So here goes.

First, we must rule out virus AND virus-fighting software.

Immediately, if not sooner, delete, remove, kill Norton.

Install and use Microsoft Security Essentials which is free, the least-interfering of any av/anti-malware software.

Link for Microsoft Security Essentials (MSE) in my sig.

That is step 1.

Step 2 is to install and run a FULL SCAN of MalwareBytes. Once again link in my sig.

Step 3 is to download, install and run CCleaner. Once again, free and in my sig.

Step 4 is to carry out following:
LIST OF STARTUP PROGRAMS USING CCLEANER


CCleaner | Tools icon | Startup tab | click on Save to text file button (bottom right side)

Using the PAPER CLIP icon in the top panel of a Message Reply window, attach the .txt file generated by CCleaner.
=====================================

There is still more to be done, but report back to me on the fulfillment of each and every one of the above points.

 

[Shinra]

View attachment startup.txt

 

[Shinra]

I have tried my daughters laptop and that seems fine, it has all ways been slow so i can't really tell if it has the same problems or not. And i have no problems using the iphone the speed is fine.

Sarah.

 

[karlsnooks]

View attachment 166499

OK.
WIN | type MSCONFIG | ENTER | uncheck ALL except for:

Sidebar C:\Program Files\Windows Sidebar\sidebar.exe /autoRun
SynTPEnh %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe


REBOOT.

Don't worry. You haven't deleted or disabled anything. You have simply told Win7 to not run those at startup time.

 

[karlsnooks]

View attachment 166499

Please perform steps 1 and 2 from my first post to you.

Get back with the results of steps 1 and 2.