Solved Troubleshoot Icon on Laptop in Devices & Printers after new W7 install

[chobbs]

Troubleshoot Icon on Laptop in Devices & Printers after new W7 install

Hi,

I recently did a fresh install of Windows 7 Ultimate 32bit on my HP Pavilion dv4-1114nr Notebook. Previous OS was Windows Vista.

The Install went well but i am having a problem:

My Laptop is showing in the Devices and Printers folder with a yellow troubleshoot triangle with exclamation mark (see first picture titled capture)

When i tried to resolve through the normal steps i keep getting and error (see picture titled capture 2)

Can someone tell me how i can resolve this issue ?

Thanks

Chobbs

 

[maxie]

Hi Welcome to Seven Forums ... Can you please post a screenshot of your Device and Printers .. The Link below will help you achieve this ...

http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[chobbs]

added pictures in edit

 

[maxie]

Select the Device right click Property's then Details and Post the Hardware ID please ...

 

[chobbs]

Not sure which picture is more relevant but there here are both of them...

 

[maxie]

Go to the Device Manager is there any errors there .. If not the Yellow exclamation mark could just be because its not showing the proper Model of your Laptop ...

 

[chobbs]

Everything look fine in device manager...

How do i get it to show the proper model of my laptop? I don't really care if it shows the proper model, i just don't like the yellow exclamation mark there. I know, a little anal retentive but, i expect things to work properlly

 

[maxie]

There is no easy solution to this problem ... Did you run Windows Updates ? Some times a Chipset Driver can resolve the problem .. If you Post the Model Number of your Laptop .. I shall see if i can find the right Driver .. As stated this could be a waste of time .. But willing to try ...

 

[chobbs]

Yea, i had some Chipset issues when i first installed it. The Hard Drive was showing up as a removable device. I fixed this by editing some stuff in the register and now that is fixed.

Here are my laptop specs:

HP Pavilion dv4-1114nr Entertainment Notebook PC
Serial Number: CND84118FW
Product Number: FR931UA

Here is a link to the hardware specs:
Product Specifications | HP® Support

 

[maxie]

The Drivers for the Chipset on the HP Website are to old dated 2009 .. Try the Link below but if you have already run Windows Update you may have the best Driver any how ...


Intel® Driver Update Utility

 

[chobbs]

Everything seem to look fine in terms of the chipset driver being up to date...

any other options?

 

[maxie]

Sorry can not think of any of hand .. The main thing though is your Laptop is working perfectly ..

 

[chobbs]

LOL i guess.

You think if i kepe this post up someone else may reply ?

 

[maxie]

The Post will remain here will not be deleted .. You never know maybe some other Member may have a solution

 

[chobbs]

bump?

 

[ICIT2LOL]

Chobbs did you run that chipset update? You said it looks up to date but not that you ran it/

 

[chobbs]

Hi iCit2LOL,

I did update the drivers. I even downloaded an older driver and reverted to the older drive and when that didn't fix it, i tried the latest driver again to no avail.

A little frustrating :/

 

[ICIT2LOL]

Just an afterthought Chobbs mate can you run this just to eliminate any problems here

MEMTEST

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.htmlthis one you will need to make a bootable disk set theBIOS to optical (or USB if preferred) boot the machine and let it run for at LEAST 8passes unless the errors come up straight away. Takes fair timeto complete and some leave it running overnight.

Ifthe errors come up quickly then you can stop it and you will have to test eachstick and maybe in each slot to sort the bad one out.

 

[chobbs]

i tried the memtest via usb drive.

I got this screen (see picture) for the main memtest and every time it would clear one pass, at about 10% into the second pass, my computer would reboot.

For all the passes i did, none of them showed any error and i tried this process over 8 times.

What do you suggest i do next?

Picture link: imgur: the simple image sharer

 

[ICIT2LOL]

Chobbs I know this is tedious but can you try the test with one stick at a time it could be one of them is bad and stopping the machine.
Also this could also be down to a slot in the motherboard but run the one stick method and If the stick passes in one sot try it in the other to eliminate the second slot.