Solved Troubleshoot Icon on Laptop in Devices & Printers after new W7 install

[chobbs]

Still no luck. Everything seems to be working fine in device manager.

 

[ICIT2LOL]

Wow that was some list now backtracking to the 5th post could you scroll through that list and try the properties for each item.

Also is that yellow triangle still there for that SS? as the only refs I can find for SS in that panel is for solid state stuff.

Without ploughing back through I am wondering if I asked you to do these if not try them and see if anything comes up.

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f option in Option 2 ifnecessary
Now just as a matter of interest I am wondering if you have backed up all your data so far as I am wondering if a reinstall might be the way to go, and if so this can be used and it will clear the machine of all the bloatware it comes with.
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

 

[chobbs]

SS is just the name i used for my compute. No relation to solid state. I have since changed my PC name

I went back to post 5 and checked the properties of each item. Everything seems to be working fine. There are a few items that say no driver installed for this device. I tried to update the driver and it says it's up to date. The list of items that say this are as follows:-

Direct Memory Access Controller
High Precision Event Timer
Intel (R) 82802 Firmware Hub Device
Intel (R) ICH9 Family SMBus Controller - 2930
Numeric Data Processor
Programmable Interrupt Controller
System Timer

(i have a screen shot of each of these if you need)

I also ran the suggested test you recommended.

Test 1: sfc scan. Everything is good (see screenshot)

Test 2: checkdisk scan with /f option. Everything is good

I even tried re-installing windows 7. no luck.


the only thing i can think of now is maybe i should go back to windows vista.

 

[maxie]

Hi there .. All the items you have listed are to do with the Chipset Driver ..

 

[ICIT2LOL]

Chobbs mate as maxie has said the problem looks to be with the chipset and these are the drivers for it http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3818852

Mate don't go back to Vista as anyway I would reckon it would be a pain to do that too. Try the chipset drivers first.

 

[maxie]

Chobbs mate as maxie has said the problem looks to be with the chipset and these are the drivers for it http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3818852

Mate don't go back to Vista as anyway I would reckon it would be a pain to do that too. Try the chipset drivers first.

Tried those John did not help ...

 

[ICIT2LOL]

Chobbs mate as maxie has said the problem looks to be with the chipset and these are the drivers for it http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3818852

Mate don't go back to Vista as anyway I would reckon it would be a pain to do that too. Try the chipset drivers first.

Tried those John did not help ...

Sorry Brian missed that by being lazy and not going back through

I am sort of out of ideas myself the only thing I would do myself now is to replace the drive and use the tutorial for clean install http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

 

[maxie]

No problem John .. Not sure if a Clean Install will help any as that is when the problem first started .. Maybe a corrupt OS is to blame ...

 

[ICIT2LOL]

No problem John .. Not sure if a Clean Install will help any as that is when the problem first started .. Maybe a corrupt OS is to blame ...

Yes mate I was just wondering re the age of the drive though seeing it is getting on a bit - as in physical wear on the thing.

Maybe a surface test with Partition Wizard might be the go??
Chobbs if you want to try it download this Best Free Partition Manager Freeware and free partition magic for Windows 7, Windows 8, Windows Vista and Windows XP 32 bit & 64 bit. MiniTool Free Partition Manager Software Home Edition. run the program and > click on the drive to be tested > click on surface test > a small window with lots of small squares will open > Start now. It will take some time to run but will check the actual physical surface of the drive and to some extent the read / write heads. See my pic

You can of course run a hard drive test with say Seatools SeaTools for Windows | Seagate
this will pick up errors on the drive too but more along the lines of read / write the data in the sectors etc

 

[chobbs]

I'll try both the methods.

As for the chipset drivers, it is showing up because i did not install the chipset drivers as before since the fresh install.

I'll let you'll know how it goes.

I think this is a driver issue. Nothing to do with hard disk integrity, but i'm no computer expert

 

[maxie]

I thought you had Installed the Chipset Driver

 

[chobbs]

I did earlier. Then i did a fresh install of Win 7

 

[maxie]

Try it again then

 

[ICIT2LOL]

The drive tests mate I only suggested as an elimination thing to do as I like to eliminate what may even sound completely out of whack.

 

[ComputerGeek]

Ummm, if I may "chip" in i'd like to check a couple other things
1. List any Problem devices

• Make sure devices are connected and powered on
• Click Start->Run, enter: msinfo32. Click the + sign next to Components to expand it
• Click Problem Devices. Anything appear?
• If yes, click on it, Ctrl-A to select all, Ctrl-C to copy it, Ctrl-V to paste into next post
• On the other hand, if no devices are listed, tell me so

2. Create a Device Manager Report

• Run the 32 or 64 bit version of DevManView as appropriate for your OS
• Click Ctl-A to select all devices. Then Ctl-S to save
• IMPORTANT: Change Save As type to Tab Delimited Text then save the report and upload to your next post

 

[chobbs]

Not Available ACPI\ENE0100\3&21436425&0 The drivers for this device are not installed.
TSSTcorp CDDVDW TS-L633L ATA Device IDE\CDROMTSSTCORP_CDDVDW_TSL633L________________0400____\5&FBDE2CC&0&1.0.0 Failure using the VxD loader.

 

[maxie]

Hi there .. That Device refers to ProtectSmart Hard Drive Protection ... Can be Downloaded from the HP Website ..

Have you sorted the Fonts problem yet ?

 

[ComputerGeek]

Not Available ACPI\ENE0100\3&21436425&0 The drivers for this device are not installed.
<snip>

I'm coming up with needing "ENE CIR Receiver Driver" (i'm gussing it's for an IR receiver on your laptop) Download driver HERE

 

[ICIT2LOL]

Now my 2 cents again I see three problem devices listed there - am I right? because I am not very familiar with this sort of stuff.

Now for the TSST it's an optical device - so far so good and the other a receiver driver .
Now I Googled the ACPI and came across this Unknow device acpi/hpq004/3&21436425&0 - HP Support Forum - 121884
which I see is the drive stuff.

Now going back to my earlier suggestions would not it be an idea to test that drive?

 

[ComputerGeek]

Now my 2 cents again I see three problem devices listed there - am I right? because I am not very familiar with this sort of stuff.

Now for the TSST it's an optical device - so far so good and the other a receiver driver .
Now I Googled the ACPI and came across this Unknow device acpi/hpq004/3&21436425&0 - HP Support Forum - 121884
which I see is the drive stuff.

Now going back to my earlier suggestions would not it be an idea to test that drive?

There are 2 line items in the report (corresponding to 2 Problem Devices). There are 3 parts to each line item in the report
1. Device Name
2. Device ID
3. Driver Error string (this is the Driver Status Code translated to its string value)

From my observation, the Problem Device report doesn't report every device with driver error BUT (again, just from observation) it does seem to always include devices missing their driver (this is where device status code =28 which equals string "The drivers for this device are not installed."

Device ID
The Device ID is delimited by the character "\". So you'll see there are 3 parts to the first device.

ACPI\ENE0100\3&21436425&0​

The first part (in Green) of an ID is called the "enumerator". The enumerator for the device missing its driver for this case is ACPI. The remainder of the string helps define the actual device (fyi.. ACPI\ devices are not-plug and play). In this case you need to match the whole string ACPI\ENE0100\3&21436425&0 which defines the device as the receiver i noted in my post.

The OP's error message was unknown device with no driver. The ACPI device in the problem report is the cause of the error message