Solved Tuneup Utilities 2012 Registry Cleaner crash

lala1990

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hi, recently when i tried to use the tuneup utilities 2012 registry cleaner to clean my registry, with the "Complete Scan" option, it always crashes when it scan till the "Program Settings" section of the registry.

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Details of the problem:
Problem signature:
Problem Event Name: BEX
Application Name: RegistryCleaner.exe
Application Version: 12.0.3500.14
Application Timestamp: 4f7d7c1e
Fault Module Name: StackHash_e98d
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 005c0061
Exception Code: c0000005
Exception Data: badc0de1
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 18441
Additional Information 1: e98d
Additional Information 2: e98dfca8bcf81bc1740adb135579ad53
Additional Information 3: 6eab
Additional Information 4: 6eabdd9e0dc94904be3b39a1c0583635


anyone knows why this is happening? i have this problem before, i reformatted my computer, and now i'm getting it again. my os is windows 7 ultimate x64 by the way.
 

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Hello and Welcome!

While others maybe more knowledgeable about the precise error codes you have, I think I will express the majority opinion here, and recommend against using any type of "registry cleaners", including Tune-Up Utilities and any number of other similar apps.

Based on my personal experience and on multitude of posts in these Forums, I think that Windows 7 does a very good job keeping itself lean. Moreover, most of these utilities actually do more harm than good.

You mentioned, that you have re-formatted your computer. I am not sure whether you mean that you have reinstalled Windows, but if that's what you did, then why would you think that a registry cleaner is necessary? Sometimes, if you keep installing and uninstalling software and you do that a hundred times a day for a few years, the amount of left-overs from incomplete uninstalls becomes rather large and you might think that deleting such entries from the registry would be useful. But this is an extreme case and even then I would advise to proceed only if you actually understand which registry entries are being deleted and why.

If you are trying to use the registry cleaner to deal with a particular issue, I suggest you report that issue here and we'll try to help you with it.
 

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Windows 7 Ultimate (x64)Q66008 GBATI Radeon HD 2600 XT
Computer Manufacturer/Model Number
Dell Inspiron 530
OS
Windows 7 Ultimate (x64)
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Q6600
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8 GB
Graphics Card(s)
ATI Radeon HD 2600 XT
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Samsung Syncmaster P2450
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by reformatting, i mean formatting my harddisk and reinstalled windows 7 os.. when i first installed tuneup utilities just after the clean installation of windows, the registry cleaner works fine.. but after a few reboots, the registry cleaner starts to "stop responding" whenever it scans till the "Program settings" area of the registry. i use registry cleaner is for the sake of easing my mind, because whenever i uninstalled some program, i will keep feeling that there are some leftover registry keys that the uninstalled program didn't manage to delete off. i have tried a few alternatives, ccleaner only detects a few errors, little registry cleaner detects a bit more than ccleaner, but tuneup utilities detected the most number of errors...
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64QuadCore AMD Phenom II X4 Black Edition 955, ...Kingston RamATI Radeon HD 4870
OS
Windows 7 Ultimate x64
CPU
QuadCore AMD Phenom II X4 Black Edition 955, 3200 MHz
Motherboard
DFI LANParty DK 790FXB-M2RS(H)
Memory
Kingston Ram
Graphics Card(s)
ATI Radeon HD 4870
Monitor(s) Displays
Philips 234EL
Screen Resolution
1920 x 1080
Hard Drives
Western Digital Caviar Blue
Seagate Barracuda 7200.10 320620
Hitachi Deskstar 7K160
PSU
Antec True Power New 750W
Case
NZXT Guardian 921RB
Cooling
Coolermaster
Keyboard
Logitech
Mouse
Logitech
by reformatting, i mean formatting my harddisk and reinstalled windows 7 os.. when i first installed tuneup utilities just after the clean installation of windows, the registry cleaner works fine.. but after a few reboots, the registry cleaner starts to "stop responding" whenever it scans till the "Program settings" area of the registry. i use registry cleaner is for the sake of easing my mind, because whenever i uninstalled some program, i will keep feeling that there are some leftover registry keys that the uninstalled program didn't manage to delete off. i have tried a few alternatives, ccleaner only detects a few errors, little registry cleaner detects a bit more than ccleaner, but tuneup utilities detected the most number of errors...


Well, that's what I meant - there is absolutely no need to "clean" the registry of a newly installed Windows. Sure, after you uninstall a program, there might be something left over. But this something is very unlikely to slow you down, while a false positive on the part of the cleaner app may seriously damage your system - you may not notice it right away, but down the road you may find an impossible problem with the only solution - to reinstall again.

Personally, I am running Windows 7 already for 3 years or so without any issue and I never clean, defragment, and so on. This not XP!

Now, if you really feel the need to delete every little bit remaining after uninstalling a program, you may try to test new apps in a virtual machine and install only those you are sure you'd keep. Another solution is to use Revo uninstaller - you can use it to "track" the changes to the system at each new install, such that they can all be undone at uninstallation (by using Revo that is). Finally, if you are installing something for a couple of days, you may try to use System Restore - create a Restore Point, install the app, and if you decide to get rid of it, simply Restore the system - no need to uninstall, no leftovers. If your personal files are separated from system files, they will not be afected.
 

My Computer My Computer

At a glance

Windows 7 Ultimate (x64)Q66008 GBATI Radeon HD 2600 XT
Computer Manufacturer/Model Number
Dell Inspiron 530
OS
Windows 7 Ultimate (x64)
CPU
Q6600
Memory
8 GB
Graphics Card(s)
ATI Radeon HD 2600 XT
Monitor(s) Displays
Samsung Syncmaster P2450
Screen Resolution
1920x1080
Hard Drives
Samsung HD103UJ
Samsung HD501LJ
Internet Speed
25 Mb/s
Never, as other people have already said, use registry cleaners. What you are experiencing is the effent of registry cleaners.
 

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Windows 7 Professional x64 Service Pack 1AMD Athlon X4 6456GB DDR3 1066Sapphire Radeon HD 5670 512MB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion P7-1010
OS
Windows 7 Professional x64 Service Pack 1
CPU
AMD Athlon X4 645
Motherboard
Foxxcon N-Alvorix RS880
Memory
6GB DDR3 1066
Graphics Card(s)
Sapphire Radeon HD 5670 512MB GDDR5
Sound Card
Realtek Integrated Audio
Monitor(s) Displays
HP 2011x
Screen Resolution
1600x900
Hard Drives
1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM
PSU
Seasonic S12 II Bronze 380 Watt
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HP OEM
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Coolermaster Heatsink, AVC Case Fan
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HP OEM- Made by Chicony
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HP OEM- Made by Logitech
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Microsoft Security Essentials
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Internet Explorer 10
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What you should do is to first uninstall Tuneup Utilities from the Computer. Then if you feel confident enough then manually remove all Key and Values in the Registry pertaining to the Tuneup Utilities.

After that is done reboot the Computer and reinstall Tuneup Utilities 2012. The Registry Cleaner Applet in the Tuneup Utilities should now work as it should. The Registry Cleaner in the Tuneup Utilities is an excellent application and I have never seen it create any Registry related problems in Computers for the last so many years.
 

My Computer My Computer

At a glance

Windows 7 Pro with SP1 32bit2 gigs of RAMIntel(R) 82845G/GL/GE/PE/GV Graphics Controller
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Pro with SP1 32bit
Motherboard
Intel D845GVS1 X86-based PC
Memory
2 gigs of RAM
Graphics Card(s)
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Sound Card
Realtek AC'97 Audio
Monitor(s) Displays
Samsung SyncMaster 931BF Black 19" LCD Monitor
Screen Resolution
1280X960
Hard Drives
1. SAMSUNG SP0822N ATA Device ~ 80 GigaBytes

2. Seagate FreeAgent Go USB Device ~ 500 GigaBytes
Keyboard
COMPAQ Standard PS/2 Keyboard
Mouse
iBall Laser Precise Speedster
Internet Speed
4 mb/sec
Respectfully, I would do a clean install of 7 and leave the 'cleaning' software in it's case. The registry cleaners are just legacy software from the days of Win 98 and XP. Win7 is good, Win7 is great and it absolutely doesn't require a registry cleaner.
 

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Windows 7 Home Premium 64bitIntel i5 - 760 (Quad)G.SKILL F3-10666CL9D-8GBRL Ripjaws (4x4Gb)Gigabyte HD 4670
Computer Manufacturer/Model Number
self built
OS
Windows 7 Home Premium 64bit
CPU
Intel i5 - 760 (Quad)
Motherboard
Intel DP55KG Extreme Series
Memory
G.SKILL F3-10666CL9D-8GBRL Ripjaws (4x4Gb)
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Gigabyte HD 4670
Sound Card
Creative Audigy 2 ZS
Monitor(s) Displays
Acer X223W
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1680 x 1050
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1x Kingston 128G SSD (Boot Drive)
2x Western Digital Black 1Tb
1x Samsung 2Tb
1x Western Digital VelociRaptor 150G
1x Hitachi Deskstar 3TB
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Seasonic S12D750 750W
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Fractal Design Define R3 Black
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Stock Intel i5 cooler over 4x120mm Fans and 1x140mm Fan
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MS Razor
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MS Wireless Laser Mouse 7000
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25Mbps Down, 950Kbps Up
Other Info
All the hardware works perfectly with Win7. Index of 6.7 with Gigabyte HD 4670 graphics.
In search of a problem caused by Chrome after an upgrade, I uninstalled it, re-installed it then uninstalled it again. I looked at the Registry and there was no sign of Chrome anywhere. The OS is doing a very good job; I'm impressed and pleased I took everyone's advice and avoided Registry tweaking software.
 

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windows 7 premium home 64bitintel core i5 2500 3.3Ghz 6mb cache OEM8GB (2x4GB) PC10666 DDR3/1333mhz DualAMD ATI Radeon Powercolor HD5670 1GB passive ...
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Cyberpower PC
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windows 7 premium home 64bit
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intel core i5 2500 3.3Ghz 6mb cache OEM
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Asus P8Z68-V LX Intel Z68 Chipset DDR3 ATX USB 3
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8GB (2x4GB) PC10666 DDR3/1333mhz Dual
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SSD: 120 GB Intel 520 Series SATA III
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Coolermaster Hyper TX3
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Logitech M570 Trackball
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50mbs
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Malwarebytes3. cont' below:
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IE11
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Windows Firewall.
Hitman-Pro.alert3.
What you should do is to first uninstall Tuneup Utilities from the Computer. Then if you feel confident enough then manually remove all Key and Values in the Registry pertaining to the Tuneup Utilities.

After that is done reboot the Computer and reinstall Tuneup Utilities 2012. The Registry Cleaner Applet in the Tuneup Utilities should now work as it should. The Registry Cleaner in the Tuneup Utilities is an excellent application and I have never seen it create any Registry related problems in Computers for the last so many years.

I've tried that before, manually uninstalling tuneup utilities... and then after a few reboots, reinstalled back. but the registry cleaner still throws the same error, crashing whenever it scans the "Program Settings" section..
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64QuadCore AMD Phenom II X4 Black Edition 955, ...Kingston RamATI Radeon HD 4870
OS
Windows 7 Ultimate x64
CPU
QuadCore AMD Phenom II X4 Black Edition 955, 3200 MHz
Motherboard
DFI LANParty DK 790FXB-M2RS(H)
Memory
Kingston Ram
Graphics Card(s)
ATI Radeon HD 4870
Monitor(s) Displays
Philips 234EL
Screen Resolution
1920 x 1080
Hard Drives
Western Digital Caviar Blue
Seagate Barracuda 7200.10 320620
Hitachi Deskstar 7K160
PSU
Antec True Power New 750W
Case
NZXT Guardian 921RB
Cooling
Coolermaster
Keyboard
Logitech
Mouse
Logitech
Did you manually remove all the references to Tuneup Utilities in the Registry too? One has to be very careful when manually editing the Registry so that no relevant data gets deleted by mistake. To be 100% safe do it only after imaging the System Volume (C) Drive. That shall enable you to restore the image if you make a mistake in editing the Registry.

I've tried that before, manually uninstalling tuneup utilities... and then after a few reboots, reinstalled back. but the registry cleaner still throws the same error, crashing whenever it scans the "Program Settings" section..
 

My Computer My Computer

At a glance

Windows 7 Pro with SP1 32bit2 gigs of RAMIntel(R) 82845G/GL/GE/PE/GV Graphics Controller
Computer Manufacturer/Model Number
Custom Built
OS
Windows 7 Pro with SP1 32bit
Motherboard
Intel D845GVS1 X86-based PC
Memory
2 gigs of RAM
Graphics Card(s)
Intel(R) 82845G/GL/GE/PE/GV Graphics Controller
Sound Card
Realtek AC'97 Audio
Monitor(s) Displays
Samsung SyncMaster 931BF Black 19" LCD Monitor
Screen Resolution
1280X960
Hard Drives
1. SAMSUNG SP0822N ATA Device ~ 80 GigaBytes

2. Seagate FreeAgent Go USB Device ~ 500 GigaBytes
Keyboard
COMPAQ Standard PS/2 Keyboard
Mouse
iBall Laser Precise Speedster
Internet Speed
4 mb/sec
Yeap, I've googled on how to manually remove tuneup utilities, and found some relevant information on their website on how to do that.. I've no way but to do a clean reinstall of the os, and made a system image backup.. now I decided not to use tuneup registry cleaner anymore as I do not want it to mess up my registry again :(
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64QuadCore AMD Phenom II X4 Black Edition 955, ...Kingston RamATI Radeon HD 4870
OS
Windows 7 Ultimate x64
CPU
QuadCore AMD Phenom II X4 Black Edition 955, 3200 MHz
Motherboard
DFI LANParty DK 790FXB-M2RS(H)
Memory
Kingston Ram
Graphics Card(s)
ATI Radeon HD 4870
Monitor(s) Displays
Philips 234EL
Screen Resolution
1920 x 1080
Hard Drives
Western Digital Caviar Blue
Seagate Barracuda 7200.10 320620
Hitachi Deskstar 7K160
PSU
Antec True Power New 750W
Case
NZXT Guardian 921RB
Cooling
Coolermaster
Keyboard
Logitech
Mouse
Logitech
Reinstall Windows and don't ever use a registry cleaner again. Microsoft designed Windows 7 to optimize itself and to run better than previous versions of Windows. Whoever told you that registry cleaners were good clearly doesn't knwo what they're talking about. The only time I ever use a registry cleaner is on Windows XP and that is when I use CCleaner. Even now, I avoid those programs and I try doing Malwarebytes virus scans before even thinking about installing CCleaner or any other optimization utility.
 

My Computer My Computer

At a glance

Windows 7 Professional x64 Service Pack 1AMD Athlon X4 6456GB DDR3 1066Sapphire Radeon HD 5670 512MB GDDR5
Computer type
PC/Desktop
Computer Manufacturer/Model Number
HP Pavilion P7-1010
OS
Windows 7 Professional x64 Service Pack 1
CPU
AMD Athlon X4 645
Motherboard
Foxxcon N-Alvorix RS880
Memory
6GB DDR3 1066
Graphics Card(s)
Sapphire Radeon HD 5670 512MB GDDR5
Sound Card
Realtek Integrated Audio
Monitor(s) Displays
HP 2011x
Screen Resolution
1600x900
Hard Drives
1. Crucial M4 128GB SSD
2. 1TB Seagate Barracuda 7200.12 RPM
3. 1TB Western Digital Caviar Green 5400RPM
PSU
Seasonic S12 II Bronze 380 Watt
Case
HP OEM
Cooling
Coolermaster Heatsink, AVC Case Fan
Keyboard
HP OEM- Made by Chicony
Mouse
HP OEM- Made by Logitech
Internet Speed
20MBit Down/4 Up
Antivirus
Microsoft Security Essentials
Browser
Internet Explorer 10
ok thank you all for all your useful tips. I've already reinstalled a clean copy of windows and made a backup image of the system. :)
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64QuadCore AMD Phenom II X4 Black Edition 955, ...Kingston RamATI Radeon HD 4870
OS
Windows 7 Ultimate x64
CPU
QuadCore AMD Phenom II X4 Black Edition 955, 3200 MHz
Motherboard
DFI LANParty DK 790FXB-M2RS(H)
Memory
Kingston Ram
Graphics Card(s)
ATI Radeon HD 4870
Monitor(s) Displays
Philips 234EL
Screen Resolution
1920 x 1080
Hard Drives
Western Digital Caviar Blue
Seagate Barracuda 7200.10 320620
Hitachi Deskstar 7K160
PSU
Antec True Power New 750W
Case
NZXT Guardian 921RB
Cooling
Coolermaster
Keyboard
Logitech
Mouse
Logitech
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